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Lisez les avis des autres

Noté 5 sur 5 étoiles

Amazing experience at Scamp and Dude Brighton today. I found the perfect dress to wear to a Summer wedding, great quality and fit. The staff in store were so lovely and what really stood out was their... Voir plus

Noté 5 sur 5 étoiles

I love scamp and dude products and have been buying them for years. Most recently I purchased in store a pair of jeans which I loved, I had been looking for a decent pair of jeans for sometime and the... Voir plus

Noté 3 sur 5 étoiles

I ordered a t-shirt and it was quite nice. Since then I have received multiple emails every single day. I had three yesterday within a 5 hour window. I've had to unsubscribe. It's a shame because I th... Voir plus

Noté 5 sur 5 étoiles

Absolutely in love with clothes !! Quality is outstanding!! Also Customer Service a specially Holly !! It’s been so helpful and understanding through all my queries !! You really forget that there is... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements pour femmes
  2. Magasin de vêtements

Écrit par l'entreprise

Famous for its superpower infused leopard and lightning bolt loungewear and vibrant designs, Scamp & Dude is a British purpose led brand with a huge heart.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

507 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(507)

67 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Superb service from start to finish!

I have recently had the most wonderfully efficient and personable service from Deb! I contacted customer services to find the best solution in finding the right sized dress.
Deb was so helpful and made the whole process so easy! An absolute credit to the company! I can't praise enough xx

20 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

I love scamp & dude’s clothing and service

I love scamp & dude’s clothing. I’ve had sweatshirts and lots of dresses and are all Wonderful quality. I’ve recently had to return a dress as it had a flaw in the fabric. I received incredible service and was issued with a replacement the following day. Brilliant service, gorgeous clothing 🩷

12 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Lovely dress

Purchased a lovely dress, but unfortunately, it had a flaw in the material. I emailed Scamp & Dude and, to my amazement, had a response within 10 minutes. Bev the very helpful and lovely advisor apologised and arranged for a replacement to be sent out straight away.

Nothing was too much trouble, absolutely fantastic customer service, very impressive. Will definitely be ordering again soon.

12 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Exceptional customer service

My item was delivered to an incorrect address. Scamp and Dude replied to my request for help when courier service would take up to 48 hours. S&D fantastic response and immediate action taken. It is my first purchase and I am v impressed. Awaiting delivery of new item which is a gift for my daughter. Thank you to all in the ‘helpme’ centre. Your communication and assistance has been v much appreciated.

1 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Love Scamp and Dude

I have placed several orders with this company and absolutely love everything they send, have occasionally had to return an item,
for example in my last order I bought a t-shirt but when it arrived, whilst I loved it, it was very clingy around my stomach so sadly have to return. Returns are not free but I don’t mind this so much as it enables them to continue with their “super scarves” (of which I have 2 and want more!) Had an issue recently whereby a pin badge broke when moving from 1 jacket to another, however after contacting customer services this was very quickly resolved and a new one sent out immediately. I also love the Manchester store as staff are lovely and very helpful. A company that has morals and standards and wants to “give back”. People always comment when I wear a S&D item and I always recommend them to check out their website.
Nice to see that they are a company with high standards and morals and the personal touch with customers.

28 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

I ordered a jacket yesterday and needed to upgrade delivery to next day. Customer service were brilliant and have upgraded delivery free of charge for me. I’m looking forward to receiving my jacket very soon.

22 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Never had better Customer Service!

Never had better Customer Service than I have with Scamp and Dude! ⚡️
I ❤️ their clothes - from posh frocks to comfy lounge wear to PJs ….. and even my mugs!
It is rare that I have to contact Customer Service but whenever I do they are GREAT!
Yesterday I placed a big order aiming to use my birthday gift vouchers but pressed pay by accident (knew hubby would divorce me) but Heather sorted it all out this morning so as not to spoil our 25th wedding anniversary ❤️.
Amazing brand with staff who really care!

14 avril 2025
Avis spontané
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Réponse de Scamp & Dude

Thank you so much for your feedback, it means so much to us and we hope you had an amazing time xxx

Noté 2 sur 5 étoiles

Poor return policy

I purchased an item which did not fit and was shocked at their return process.
For a relatively expensive company no free returns label! Come on guys get with the gang, so few clothing companies now that don’t cover return costs.
Will definitely put me off of buying from them again.

11 avril 2025
Avis spontané
Logo de Scamp & Dude

Réponse de Scamp & Dude

Thank you for taking the time to share your feedback, we are an independent brand who use a third party fulfilment company to pick, pack and ship all of our orders, they also charge us to process every item that is returned to us. For this reason we sadly are unable to offer free returns and we don't feel comfortable hiding costs like this inside the cost of our items. We do offer free delivery on all orders over £125 xxx

Noté 5 sur 5 étoiles

Wow, amazing customer service

Wow, wow! Amazing customer service. Had a dress that arrived that was the wrong size and they were so helpful and within 2 days I had a replacement that fits perfectly

12 avril 2025
Avis spontané
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Réponse de Scamp & Dude

Thank you so much for your feedback, it means so much to us x

Noté 5 sur 5 étoiles

Absolutely blown away by the first…

Absolutely blown away by the first class customer service. Super helpful quick to sort. And love the gorgeous prints and clothing - thank you so much Jacquie

21 mars 2025
Avis spontané
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Réponse de Scamp & Dude

Thank you so much for taking your time to share your experience and we are so happy you love your new goodies!x

Noté 5 sur 5 étoiles

Excellent customer service, beautiful, comfortable clothes

The customer service ladies are always amazing. Their response times are very quick and they are always able to resolve any queries or handle any requests. I love the clothes; the sweatshirts and hoodies are the softest cotton and the dresses always make me feel amazing

17 mars 2025
Avis spontané
Logo de Scamp & Dude

Réponse de Scamp & Dude

Thank you so much for your amazing feedback, they are the best! x

Noté 5 sur 5 étoiles

Love Scamp and Dude

Love Scamp and Dude!
Ordered a couple of things from them now and always happy.
Normally order online but wanted to check sizing so rang up and spoke to Debbie in customer services who was friendly and super helpful 😊

4 mars 2025
Avis spontané
Logo de Scamp & Dude

Réponse de Scamp & Dude

Thank you so much for taking the time to share you experience, we are always here to help xx

Noté 5 sur 5 étoiles

Special shout out to Vicky in customer…

Special shout out to Vicky in customer services! I recently ordered the parka as it was on offer over the weekend, I wanted to delay delivery by a few days as I didn’t want it arriving while I was away on holiday. Vicky sorted this for me, ensuring I saved via the offer and the coat arrived on my return. My 6th purchase, always good quality, love the ethos of this company, the charity partnerships they work with and the friendly, reliable service.

2 mars 2025
Avis spontané
Logo de Scamp & Dude

Réponse de Scamp & Dude

Thank you so much for sharing your experience! They are a fab team and so happy to hear Vicky helped get you your new goodies in time for a fab holiday x

Noté 5 sur 5 étoiles

scamp and dude is my favourite clothes…

scamp and dude is my favourite clothes shop. delivery always good when buying online. products are great quality and flattering styles. i bought a dress and t shirt recently in brighton store and the assistant was lovely and friendly. the ladies in battersea store were too. please open a store near me in portsmouth!

1 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Love this company's clothing!

What can I say! The quality of the clothes is amazing. I love the fit guide on the website so you have an idea on sizing if you want it to be a bit bigger or baggy etc.
I have had so many compliments on the clothes when I have had them on. I live in the tracksuits when I am at home, flying, travelling, they are so comfy. I love what the brand stands for too and I will definitely be buying more 💗⚡

13 mars 2025
Avis spontané

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