Southern California Edison Avis 

This company is the worst, customer service is like dealing with a bunch of robots who treat you like another transaction. signed up for service online on a Thursday, no mention we had to send in our ID and SS card, on Saturday they turned of the electic stating we had to send in our documents. Over the weekend no one was able to help us. when we called on Monday morning they informed us it could take an additional two days to review our documents and turn electric on. Have my elderly parent living with us and we've been without power for days. They have no sense of urgency its like we are living in a third world country. I've never had to deal with an electric company like this. We pay through the roof for electric service for sub par service such as this.

Extremely Disappointed with SCE – Here’s Why
As a customer bound by a government-mandated monopoly, I expect reliable and fair service from Southern California Edison (SCE). Unfortunately, my experience has been anything but satisfactory. Allow me to share my frustrations:
1. Change in Net Energy Metering Agreement: At the end of 2023, SCE unilaterally altered the Net Energy Metering agreement I entered into back in 2017. This change unexpectedly more than doubled my electricity bill, a significant financial burden without prior warning or justification.
2. Billing and Monitoring Errors: Additionally, SCE experienced issues with their billing system and the time-of-day usage monitoring on their website. This led to an entire year’s worth of charges being billed at once rather than the monthly billing I had agreed to.
3. Inadequate Resolution Offered: In response to these issues, SCE offered a payment plan to address the large, unexpected bill. However, this plan is manually managed and entirely separate from the regular billing cycle. Moreover, it’s not automated and requires additional attention to avoid hefty late fees—which, I discovered, accumulate throughout the payment plan regardless of when you pay. If you pay late, it voids the payment plan altogether.
This situation has been extremely frustrating and seems fundamentally unfair. I am sharing this in hopes of drawing attention to these practices and urging SCE for a more transparent and customer-friendly approach.
#SCE #CustomerServiceFail #UtilityProblems

If I could give no stars I would. Constant problems with power. No notice of outrage or work in my area. I have never seen a company so bad. I had SDGE for over 40 years and never had this problem.

This company is just terrible. Their website is utter trash and their customer hotline is even worse. I think its designed to be awful. I had to maneuver through their automated system several tries before I found the operator option.....just to wait another 90 minutes to get a live person....who then is also pretty much useless and/or rude. The billing structure is extremely convoluted and hard to decipher. Just SO bad!!!

HAHA 3rd world Company. Ca the golden state. More like the 💩 state. In the dark again, and it's winter. Every month these morons cut the power. CA power upgrade my ass. And you can Forget there customer service.

The power was out last night all night. The power was out again tonight all night to 3 AM. I’ve got food spoiling in the refrigerator. I’m sitting in a house with no heat and no electricity I have COVID-19. This house is freezing, and Edison just turns the power off whenever they want to fix something. This company is out of control. No one‘s watching them they’ve got them monopoly I don’t know what we could do to get these guys out of control but I won’t be sick with Covid forever and I’m sure I’m gonna make a recovery and as soon as I do, I’m gonna put up a website and I’m gonna get a grass roots campaign Going to bring Edison under control and make them take responsibility for their failed company . There’s no excuse for this behavior. This company is off the rails so I’m sitting at my house now on Thursday night now Friday night with no electricity and no heat. These fat cats are living in mansion somewhere making billions of dollars a year this is 100% Bull .

Worse then one star … overcharging and double charging from the bank account … you guys are crooks and you know it … this does not go unnoticed and your 1.9 star reviews are well deserved … let’s get it down to one … shall we

There billing is total crap. I have a solar system and yet i am still paying almost $200 per month. This is the problem when the state sponsors a corrupt monopoly. Yes SCE sucks but so does CA as a whole.
Their website sucks. It is convaluted and there is no eas way to find information. It is as if they do not want people to know what is going on and actually track how badly they are being ripped off. If you want to have monthly billing there is no visible way to switch.

1. SCE's phone system for customers is the worst and false, we even waited >2 hrs without anyone picking up our call, either by using customer service or turn on/off service numbers.

2. Someone in SCE made change in our turn on/off schedule without our authorization. We tried to make correction online but were prohibited, asking us to call SCE. However, no one answer the call even >2 hrs!!

3. Emergency service representative deserves "10" score because he helped us solve the problem and correct error after we struggled >2 hrs to try to speak with a live person.

We cannot talk to anyone at SCE to dispute and question excessive bills. It is simply outrageous that they will not allow you to talk to a SCE Edison representative to ask questions about our bills!

I been trying to to activate my solar panels since April. It's October and still nothing.

It’s been impossible to update my address to the right unit number.

They also keep raising the price of electricity non stop. the bill went from 40dlls to 160 dlls in a couple months.

You know how could I make my electricity bill more cheap? By updating my address and providing PTO for my solar panels... but it's impossible to deal with SCE.

Loss of power for over 3 hours with 0 acknowledgement. During my morning routine after waking up the power went out, i went online a reported it since the site was not saying there was an outage in my city. We live in a highly populated neighborhood so i figured it would be resolved by the time i got back from the gym. Low and behold it was not. Still no indication that they even knew it was out based on the website. There is zero way to contact a human being. The power was out for over 4 hours with never an acknowledgment from the company.

It takes at least one hour on hold to talk to a live person. That's just not acceptable. Why can't they hire more people.
"As CEO and president at Southern California Edison, Kevin M. Payne made $2.8 million in total compensation in 2019" - maybe that's why.

Edison had a transformer blow a couple of weeks ago in my area. It knocked out power for over 12 hours. I had to go buy dry ice $300, then the cost of losing business $300, because THEIR equipment failed. This is one of many times this company continues to fail and cost me thousands of dollars. They did the same thing with the Woolsey Fire. Yet, on my bill they charge me a standard rate up until 4p. From 4p to 8p, they double my rate. So, 1., they provide faulty equipment without a backup, 2. they price gouge at peak hours and business owners who don't have a choice but to use electricity during the summer, and 3., when their equipment brakes, Greg Kafka from SCE sends you a letter and says sorry for your loss, but SCE is not responsible.... Then who is Greg? The cable you put in at the end of the street was big and square. I watched you put it in the ground. SCE is a utility and should be affordable and available and reliable for everyone. SCE is making up their own rules. They need to be held accountable for their lack of reliability and accountable for their price gouging of small businesses. They are tyrants and this is not what a utility company should be or how it should be run. If you cost a business money because of your equipment failure, you should credit their bill whatever they had to pay out of pocket or whatever they lost. I gave this to you in receipts. I would never buy an electric car... EVER. They shut off the electric or have an "outage", you are trapped. How can you charge anyone double for this kind of service at any time of day?

Terrible customer service! It is impossible to reach a human being. Their website is poorly designed and gives inadequate information! Unfortunately we don’t have a choice of a different company

The worst service in this state. And when dealing with headaches you will never get polite service. You will always reach the rudest person you've had the displeasure of speaking to.

I’m going to be very honest. I don’t know why only Edison is the only electric company in Southern California? Is like they don’t give a care what you say or try to give theirs customer a chance to fix it.
This is exactly what happens. I own business somehow how my autopay turn off so I owe around $2000 for 2 months behind bill I forgot to pay. As a businesses owner you’re alway busy and hardly check your mails. I would appreciated Edison would call me before disconnected. Now they try to make me deposited additional $4000 when my business is doing very bad during cold season. I explained to them that they wouldn’t care. There’s alway exception with other big companies during the past when I forgot to pay bills.
Now, I have to paid $6500 empty all money on my business bank account . Yet , they didn’t turn on the electric right away. After I waited 2 hours no electricity so I have up . I have to closed down my BUSIENSS for the day and generate not a cent today . Not to mention I have to pay for my employees during the time they stay with no electricity powder.
I forgot to pay electric bills over $4000 in the past and paid for the interested. I only owe $2000 and add another $4000.
I guess they’re the only electric company in Southern California and they know we need them so they don’t even care about other people businesses making money or not. What come around goes around.
I owed Gas bills for 5 months currently and they haven’t disconnected my gas yet which I alway pay them all at once when I have the money plus interested. Solcal Gas company have no problem with it so why Edison does ? A big company like this can’t even help out their customers during difficulties time or should make give their customer a chance to catch up with their bill.
I wish there another electric company in souther California so Edison know they have competition to treat their customer right.

Terrible customer service, price gouging, difficult to get a hold of. Just a horrific, unavoidable monopoly.

Worst automated system. Takes me about 5 minutes to pay my electric bill.

So I guess now customer service just hangs up once they answer after being on hold 20mins. Great job your one step better then Spectrum. In other words your customer service is nonexistent.