Scott Arms Dental Practice Avis 

Scott arms is second to none. The staff from receptionists to dental nurses assisting the dentists are all friendly and supportive. The hygiene is immaculate. The dentists I have seen, have all spoken about choices on how to deal with issues I've had. They are happy to explain in depth the procedures. I have had implants, a filling and cap. I would recommend them strongly you are in good hands with them.

Staff welcoming, professional and efficient
All areas spotlessly clean
Dentist acted upon my concerns promptly

Excellent dentistry from Harpreet and her team

They saw me very quickly; they were highly proficient and fairly priced.

Helpful and friendly

Excellent service Im very happy this service . There have good Experience . Very professional doing service good dentists .all ways good time give to appointments Save my time is well . Specially thanks Dr Jay sasdev and his colleagues . There very good looking after me .
I m get good smile on my face again . All staff very good experience. God blessed all Scott Arms staff . 😁💕

contacted and asked for an emergency appointment and was charge £20 which was fare enough. After waiting for over an hour, I was called through to the dentist who asked why I have booked the appointment. After explaining I had a pain in my back molar hit it with a tool causing pain. He quickly took an xray then just left me sitting in the chair (which did not work) then said can I just show you something. I wasn't sure if he was talking to me or his assistant. His assistant said he wants to show you something. He explained I would need a root canal filling which would cost £1400 I advised him I could not afford this so he said well I could just fill it which would cost £753 or take the tooth out. If you have the tooth taken out then the gum would shrink and you would have to have a replacement tooth which would cost £3000 plus. At no point did he say there is no infection and that I could take some pain killers and make an appointment with my NHS dentist. I called my husband in as I felt under pressure. As soon as he questioned the difference between the price, the dentist became very defensive and he was only asking a question. When I left, there was no goodbye just taken to the desk to pay for the treatment. I contacted my NHS dentist on the Monday who said he could complete the treatment. I telephoned to cancel the appointment to be told I would loose the £40 deposit I paid over the weekend. I did not know I have paid a deposit nor was advised I would loose it should I cancel the appointment. I felt like I was treated like a number. No customer care, snappy staff and the reception looks like it could do with a good clean or redecorated.

Richard is just fantastic! Whenever I go there I’m ALWAYS nervous, Richard just puts me at ease, explains everything with great detail and just a top bloke! 10000% recommend him to everyone I speak to about dental. Thanks Richard 👍

I recently attended this practice for a tooth extraction and unfortunately found the experience extremely distressing. I feel it is important to share my feedback.

From the outset, I felt my pain and concerns were not properly acknowledged. I presented with a severe rash around my mouth, which made it painful even to open my mouth, yet little regard seemed to be taken for this. Even before the extraction began, the x-ray was traumatic — the plate cut into my mouth and the area under my tongue. Despite me saying it was hurting, I was repeatedly told to “bite down harder” rather than being offered an alternative or adjustment.

During the procedure itself, I was advised to raise my hand if I felt pain. I did so, and while I was given a little more anaesthetic, I continued to feel intense pain. When I tried to explain this, I was told it was “just pressure.” However, it was not pressure — it was overwhelming pain, and I left the surgery in tears.

I had also asked beforehand if the procedure would hurt, and was reassured that aside from the anaesthetic injection (which was described as just a sharp scratch), I would feel nothing further. This was absolutely not the case.

In addition, I was unaware of the list of “don’ts” following an extraction — such as not vaping for 2–3 days or not brushing my teeth for 48 hours. Had I known these restrictions in advance, I would have scheduled the procedure differently so I could prepare properly.

Throughout the appointment, I often felt dismissed and not listened to. On some occasions, the dentist even spoke to me with his back turned. The only person who showed real care and consideration for my pain and distress was the dental nurse/assistant, to whom I am very grateful.

To have paid £195 for such a traumatic and dismissive experience was particularly galling, even though I fully understood the costs beforehand. I appreciate that extractions are never pleasant, but the way this was handled left me traumatised, unheard, and in unnecessary pain. I hope this feedback is taken constructively, as it is intended, to improve patient care and communication in the future.

Having tried a dentist in London, I think the service provided by Jamie is outstanding. Good explanations and thorough checks and cleaning.

As a very anxious patient I was extremely happy with my treatment yesterday,Camilla was extremely patient with me and removed my broken infected tooth with zero pain.
I will be coming back for check ups and further treatments,absolutely excellent service.

Was sent here from my private dentist due to annual leave, was very nervous as I had only ever been to the same dentist since a child. However they were fabulous! I had an evening appointment which was made the same day, I checked myself in on an iPad which took a few minutes, then a few minutes later I was being called through. Explained my issue to the dentist, he had a look, gave me antibiotics there and then, and I was back out the door within minutes! Can not fault the service, the dentist was lovely and approachable! Would definitely recommend!

Wonderful dental practice so far. All my experiences have been good. You are treated with dignity and they listen to you. They also got to the bottom of my painful tooth problem without having to pull my teeth out. This is not my usual surgery, but I shall be using this practice as my regular dentist in future.

Thanks

Okay wouldn't go back there price ridiculous they make your teeth worse to charge you more money for implants and all that bull if only I didn't go to this place to young to be dealing with what this place has caused

Excellent service with the ‘Airflow’ teeth and gum’ clean.
The hygienist was kind and explained the procedure. It was painless and the result was excellent.

First of all I’m basing this review off someone who is absolutely terrified of the dentist. I needed a tooth extraction under IV sedation and was recommended this dental surgery by another dentist. From speaking to the reception staff to having my tooth out was a very professional standard. I arrived at the dentist and was very scared and a bit tearful. The lively reception staff made sure I was okay and calmed me down. I was booked in with Samson and I’m so happy I did. The procedure was very quick and painless and I felt relaxed with Samson doing the procedure. The aftercare part was very good. He gave all the information to my husband who had to care for me for 24hrs as I was sedated. Very thankful to this wonderful dental surgeon and their staff. You made a very scary time a lot more manageable.

My second visit in the year for check up and advice.
Again seen by Shyam patel and Jag and again just a pure no drama friendly helpful visit that's kind on the pocket and the mental wellbeing of patients.
We travel from Tamworth because this is a service is worth it.
I was greeted on reception by Kaitlen and settled the bill with Emily and their attitude and patient satisfaction a priority.
So thank you all

Excellent in every way possible

I appreciate being seen due to being in excruciating pain on a weekend and not having a NHS dentist. The treatment I received seemed to solve the initial problem I had with the broken teeth. It maybe a temporary solution though, and I was advised of this, so I may need further treatment in the future. I am grateful of being contacted about my treatment by the practice, and thank you for this.