The buying experience was excellent. Dean at the Basildon store was very helpful and informative. We were not pressured at any time. Obviously we haven’t had the furniture delivered yet so cannot leav... Voir plus
Établissement
Changer d'établissementPipps Hill Retail Park, Miles Gray Road, SS14 3AF Basildon, Essex,, GB
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Sofa Bed arrived broken. Advised scs delivery team that we reject the furniture due to it being broke, they advised that we wasn't allowed to. NOw I have a broken item of furniture taking space in my... Voir plus
L'entreprise a répondu
Walking into the shop, we were only planning to browse the item we thought we’d buy eventually. But the warm, welcoming atmosphere changed everything. The tote bag and the friendly staff who guided... Voir plus
Good design that fitted our needs. Staff were friendly, especially Lucy May who made us feel appreciated and valued a a customer .
À propos de l'entreprise
À propos de Poltronesofa - Basildon
Écrit par l'entreprise
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Écrit par l'entreprise
Coordonnées de contact
Pipps Hill Retail Park, Miles Gray Road, SS14 3AF, Basildon, Essex,, Royaume-Uni
- 01268 663180
4,5
Excellent
2 k avis
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Staff were excelent lucy was brilliant
Staff were excelent lucy was brilliant. Happy with the 3 piece sweet we picked .😃👍
29 mai 2026
Callum was very nice & helpful & also…
Callum was very nice & helpful & also very knowledgeable.
28 mai 2026
Dean provided first class customer…
Dean provided first class customer service from start to finish. He was very knowledgeable and super helpful, and was superior to those in other stores.
29 mai 2026
The staff were friendly & very…
The staff were friendly & very professional, which helped us to choose the sofa we wanted
27 mai 2026
Very helpfullVery helpful nothing was too much nice…
Very helpful nothing was too much nice people
23 mai 2026
Good design that fitted our needs.
Good design that fitted our needs.
Staff were friendly, especially Lucy May who made us feel appreciated and valued a a customer .
23 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Poltronesofa - Basildon
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
The buying experience was excellent
The buying experience was excellent. Dean at the Basildon store was very helpful and informative. We were not pressured at any time. Obviously we haven’t had the furniture delivered yet so cannot leave a review on that yet.
27 mai 2026
Sofa Bed arrived broken
Sofa Bed arrived broken. Advised scs delivery team that we reject the furniture due to it being broke, they advised that we wasn't allowed to. NOw I have a broken item of furniture taking space in my home. SCS used to be good, they now appear to be a bunch of cowboys
24 mai 2026
Réponse de Poltronesofa - Basildon
Ciao John,
I hope you are well and thank you for your review.
I am so sorry to read about the concerns with your sofa bed on arrival and appreciate just how frustrating this must be for you.
I can see that a service has been raised and the required parts have been placed on order with Emmiera. This has a lead time of around 4 weeks which you will then be contacted regarding a repair.
If you have any questions in the meantime then please reach out to our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and informative staff
Very helpful and informative staff . Friendly and polite overall very nice experience purchasing our furniture
21 mai 2026
Very warmly welcomed by staff
Very warmly welcomed by staff, attended well to my need.
Offered water and coffee.
23 mai 2026
Service reportstaff at your store were very…
The staff at your store were very professional and helpful . They listened to my needs and found me an excellent deal. Your delivery staff were polite very efficient and did an excellent job. I would highly recommend you to anybody
21 mai 2026
Sales staff were extremely helpful in…
Sales staff were extremely helpful in store.
Delivery staff were superb. Very friendly and all round great experience
15 mai 2026
Excellent service
Excellent service, right throughout, was well worth the wait, couldn't fault the installation at all, very pleased with the people who delivered it
15 mai 2026
The delivery men were polite and also…
The delivery men were polite and also very friendly and helpful.
15 mai 2026
The staff was very helpful,no pressure…
The staff was very helpful,no pressure and not pushing.
21 avril 2026
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