poltronesofà - Uddingston Avis 

2 639
TrustScore 4.5 sur 5

4,5

Birkenshaw Industrial Estate, Rannoch Road, G71 5PR Glasgow, Lanarkshire,, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

The guy who dealt with me at the store was so nice, friendly but professional, i explained what i was looking for and he was so helpful, he show me lots of options, colours and sizes, when i finally d... Voir plus

Noté 5 sur 5 étoiles

Very good customer service, not swarmed and hounded in store, given space to look and discuss as a family, this is very good and not all sofa shops are the sme. all questions answered with knowledge.... Voir plus

Noté 5 sur 5 étoiles

The delivery staff were very nice, polite and helpful The only problem was that the foot plate of the sofa had two cut in it plus another part of the bed mechanism was broken The men contacted HO... Voir plus

Noté 5 sur 5 étoiles

Bed setter was delivered and the boys from MCD did there best to fit it through the door. We weren’t aware it did not come apart so best to check if buying. Charles the store manager at birkenshaw re... Voir plus


À propos de l'entreprise

  1. Magasin de meubles

À propos de poltronesofà - Uddingston

Écrit par l'entreprise

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Écrit par l'entreprise


Coordonnées de contact

  • Birkenshaw Industrial Estate, Rannoch Road, G71 5PR, Glasgow, Lanarkshire,, Royaume-Uni

  • 0191 731 3300

4,5

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,5

Tous les avis

(2 639)

16 793 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Recliner chair

Recliner chair lived up to my expectations 😊
Sales associate at the time of ordering was extremely helpful.
Delivery crew arrived on time, were polite, chatty and extremely efficient.
One point I would like to raise on their behalf - they only have 15 minutes to assemble all the items on the delivery regardless of what it is. Your scheduling department should have a 're-think and allocate times for each product - it takes a lot longer to assemble a four seater couch and chairs than a single recliner!

1 juillet 2026
Noté 5 sur 5 étoiles

Dealt with Ian at the…

Dealt with Ian at the Birkenshaw/Uddingston shop.
Excellent service. Ian took the time the explain all the different components to my new sofa and also allowed time for me to decide which package was right for me. Still to be delivered all timescales advised and looking forward to enjoying my new sofa in a few weeks.

19 juin 2026
Noté 5 sur 5 étoiles

Had been to same shop quite few times…

Had been to same shop quite few times and the salesperson recognised me he was so nice not pushy at all, and very very helpful, Andrew was the salesman he took the time to go through everything and answer all my questions, would highly recommend them, hope delivery goes as well

1 juillet 2026
Noté 2 sur 5 étoiles

STAFF

BEFORE DECIDING ON THE SOFA I PURCHASED I WAS IN THE SHOP 3 TIMES AND SPOKE TO 3 DIFFERENT MEMBERS OF STAFF, I MADE THEM AWARE OF MY CONCERNS FOR SOFA NOT FITTING IN MY DOOR, I WAS REASSURED BY THEM ALL THAT IT WOULD FIT.
THE DELIVERY BOYS WERE VERY NICE AND TRIED DIFFERENT WAYS FOR IT TO COME THROUGH THE DOOR BUT IT WAS NOT POSSIBLE.
WHEN I WENT TO THE STORE TO SPEAK TO STAFF ABOUT THE SITUATION I DID NOT FIND HIM VERY SYMPATHETIC OR INTERESTED. I LATER SPOKE TO ONE OF THE MANAGERS OF THE STORE AND MADE THEM AWARE OF THE THINGS HE SAID.
IT WAS ARRANGED FOR SOMEONE TO DELIVER THE SOFA AT A COST TO ME, AND HE WOULD TAKE THE SOFA APART WHERE NEEDED TO MAKE THE DELIVERY WORK, HIM AND HIS COLLEAGUE WERE VERY HELPFUL AND MANAGED TO DELIVER THE SOFA WHICH TOOK THEM 2 HOURS TO DO DUE TO AMOUNT OF PARTS THEY HAD TO DISMANTLE!
I WAS TOLD 3 DIFFERENT COSTS FOR THIS SERVICE BY AGAIN 3 DIFFERENT STAFF MEMBERS IN THE STORE. I WAS TOLD THAT AS A GOOD WILL GESTURE SCS WOULD REIMBURSE ME £129.99 ( I PAID £330) TOWARDS THE SERVICE. I HAVE HAD TO CHASE THIS UP AND WAS TOLD ' GLAD YOU PHONED AS EMAIL IS ASKING FOR AN AUTHORISATION CODE' I FEEL THAT IF I DID NOT CONTACT THE STORE THEY WOULD NOT HAVE NOTICED THIS. I AM STILL AWAITING THE PAYMENT.
I PAID A LOT OF MONEY FOR MY SOFA AND AM DISAPPOINTED WITH SOME OF YOUR STAFF.

27 juin 2026
Logo de poltronesofà - Uddingston

Réponse de poltronesofà - Uddingston

Ciao Miss Barron,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

We are very sorry that your delivery did not go as expected on the day and also that you are disappointed regarding the service from the team in store.
In regards to the cost for the dismantling service, any quotes would come directly from the upholsterer as they are self employed and do not come directly from Poltronesofa.
I apologise that you were provided with different amounts.

I can confirm that a refund request has been raised for £129 and an email has been sent to you with a secure link attached. If you would like to fill out the information and submit this back to us for the refund to be actioned. The email may have gone into your junk folder if you are unable to locate it in your main inbox.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

Great experience all round

Staff lovely. Very knowledgeable and helpful all round. Not pushy.
The delivery guys, ( sorry can't remember their names 🙈) who brought my suite were also very nice, careful and professional, and explained and checked everything over with me. Thankyou

23 juin 2026
Noté 2 sur 5 étoiles

Confusion when delivering

Or suite was delivered in 2 separate vans , 30 mins apart (corner suite and a sofa ) They said one was a 4 seater , which apparently is a corner suite . They didn’t seem to realise this , making us think we got the wrong delivery . After me phoning shop they confirmed 4 seater is a corner suite . A lot of confusion all round . The delivery guys and shop don’t seem to have any means of communication .

26 juin 2026
Logo de poltronesofà - Uddingston

Réponse de poltronesofà - Uddingston

Good Afternoon,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry to read about your delivery and apologise for any confusion regarding the items on your order and also for any inconvenience that this may have caused.
I will certainly pass on your comments to our Distribution Centre as this helps us to improve our customer experience moving forward.

I hope that you are happy and enjoying your new furniture.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Noté 5 sur 5 étoiles

Great experience

Great experience. from buying our new couch and chair to delivery all went smoothly and staff were really pleasant and helpful. quality of the couch and chair is excellent. Will certainly shop there again.

27 juin 2026

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