The guy who dealt with me at the store was so nice, friendly but professional, i explained what i was looking for and he was so helpful, he show me lots of options, colours and sizes, when i finally d... Voir plus
Établissement
Changer d'établissementBirkenshaw Industrial Estate, Rannoch Road, G71 5PR Glasgow, Lanarkshire,, GB
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Very good customer service, not swarmed and hounded in store, given space to look and discuss as a family, this is very good and not all sofa shops are the sme. all questions answered with knowledge.... Voir plus
The delivery staff were very nice, polite and helpful The only problem was that the foot plate of the sofa had two cut in it plus another part of the bed mechanism was broken The men contacted HO... Voir plus
Bed setter was delivered and the boys from MCD did there best to fit it through the door. We weren’t aware it did not come apart so best to check if buying. Charles the store manager at birkenshaw re... Voir plus
À propos de l'entreprise
À propos de poltronesofà - Uddingston
Écrit par l'entreprise
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Écrit par l'entreprise

Coordonnées de contact
Birkenshaw Industrial Estate, Rannoch Road, G71 5PR, Glasgow, Lanarkshire,, Royaume-Uni
- 0191 731 3300
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Great service absolutely fine over the…
Great service absolutely fine over the moon with it thank you so much
Recliner chair
Recliner chair lived up to my expectations 😊
Sales associate at the time of ordering was extremely helpful.
Delivery crew arrived on time, were polite, chatty and extremely efficient.
One point I would like to raise on their behalf - they only have 15 minutes to assemble all the items on the delivery regardless of what it is. Your scheduling department should have a 're-think and allocate times for each product - it takes a lot longer to assemble a four seater couch and chairs than a single recliner!
Dealt with Ian at the…
Dealt with Ian at the Birkenshaw/Uddingston shop.
Excellent service. Ian took the time the explain all the different components to my new sofa and also allowed time for me to decide which package was right for me. Still to be delivered all timescales advised and looking forward to enjoying my new sofa in a few weeks.
Had been to same shop quite few times…
Had been to same shop quite few times and the salesperson recognised me he was so nice not pushy at all, and very very helpful, Andrew was the salesman he took the time to go through everything and answer all my questions, would highly recommend them, hope delivery goes as well
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STAFF
BEFORE DECIDING ON THE SOFA I PURCHASED I WAS IN THE SHOP 3 TIMES AND SPOKE TO 3 DIFFERENT MEMBERS OF STAFF, I MADE THEM AWARE OF MY CONCERNS FOR SOFA NOT FITTING IN MY DOOR, I WAS REASSURED BY THEM ALL THAT IT WOULD FIT.
THE DELIVERY BOYS WERE VERY NICE AND TRIED DIFFERENT WAYS FOR IT TO COME THROUGH THE DOOR BUT IT WAS NOT POSSIBLE.
WHEN I WENT TO THE STORE TO SPEAK TO STAFF ABOUT THE SITUATION I DID NOT FIND HIM VERY SYMPATHETIC OR INTERESTED. I LATER SPOKE TO ONE OF THE MANAGERS OF THE STORE AND MADE THEM AWARE OF THE THINGS HE SAID.
IT WAS ARRANGED FOR SOMEONE TO DELIVER THE SOFA AT A COST TO ME, AND HE WOULD TAKE THE SOFA APART WHERE NEEDED TO MAKE THE DELIVERY WORK, HIM AND HIS COLLEAGUE WERE VERY HELPFUL AND MANAGED TO DELIVER THE SOFA WHICH TOOK THEM 2 HOURS TO DO DUE TO AMOUNT OF PARTS THEY HAD TO DISMANTLE!
I WAS TOLD 3 DIFFERENT COSTS FOR THIS SERVICE BY AGAIN 3 DIFFERENT STAFF MEMBERS IN THE STORE. I WAS TOLD THAT AS A GOOD WILL GESTURE SCS WOULD REIMBURSE ME £129.99 ( I PAID £330) TOWARDS THE SERVICE. I HAVE HAD TO CHASE THIS UP AND WAS TOLD ' GLAD YOU PHONED AS EMAIL IS ASKING FOR AN AUTHORISATION CODE' I FEEL THAT IF I DID NOT CONTACT THE STORE THEY WOULD NOT HAVE NOTICED THIS. I AM STILL AWAITING THE PAYMENT.
I PAID A LOT OF MONEY FOR MY SOFA AND AM DISAPPOINTED WITH SOME OF YOUR STAFF.

Réponse de poltronesofà - Uddingston
Staff at the point of sale were very…
Staff at the point of sale were very helpful and explained every thing The delivery was when it was expected and the suite was installed quickly and professionally.
👏🏼👏🏼👏🏼👏🏼👏🏼👌🏻👌🏻👌🏻👏🏼👌🏻👌🏻
Perfect. Would highly recommend SCS and delivery company. solutely perfect and very comfortable…
Absolutely perfect and very comfortable chairs. Delivery staff were very efficient and fast. I would highly recommend both SCS and Delivery company.
Great experience all round
Staff lovely. Very knowledgeable and helpful all round. Not pushy.
The delivery guys, ( sorry can't remember their names 🙈) who brought my suite were also very nice, careful and professional, and explained and checked everything over with me. Thankyou
The delivery crew were very friendly…
The delivery crew were very friendly and helpful.
I love my new couch it is very comfortable
Confusion when delivering
Or suite was delivered in 2 separate vans , 30 mins apart (corner suite and a sofa ) They said one was a 4 seater , which apparently is a corner suite . They didn’t seem to realise this , making us think we got the wrong delivery . After me phoning shop they confirmed 4 seater is a corner suite . A lot of confusion all round . The delivery guys and shop don’t seem to have any means of communication .

Réponse de poltronesofà - Uddingston
Great staff not pushy
The sales person Charles was very helpful and not at all pushy he just assisted me when asked
Great experience
Great experience. from buying our new couch and chair to delivery all went smoothly and staff were really pleasant and helpful. quality of the couch and chair is excellent. Will certainly shop there again.
Delivered on time delivery team…
Delivered on time delivery team excellent and very pleased with sofa no complaints so far 😊
Got suite delivered first class service…
Got suite delivered first class service would highly recommended this company.
Delivery arrived a wee bit late
Delivery arrived a wee bit late, However the guys done fantastic and were very helpful and polite.
Suite is beautiful guys who set it up…
Suite is beautiful guys who set it up were very nice and helpful x
Scott was very patient and kind
Scott was very patient and kind, and he helped us with our purchase. Excellent service!
The staff were very helpfull especially…
The staff were very helpfull especially Charles who explained all our questions.
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