Sears Avis 

Absolute nightmare that has lasted over twelve weeks and is still going. I've made over 73 calls, with wait time totaling seven hours forty minutes. Issue STILL NOT RESOLVED. Appointment set by Sears, but no-one showed up. Missed a day's work but they don't care. Washing machine misdiagnosed and so not fixed. Ten agonizing weeks to get it resolved. Sears is a THIRD WORLD company operating in a FIRST WORLD country. My advice. NEVER EVER USE SEARS.

Si pudiera darle una estrella negativo lo haría. PÉSIMO SERVICIO. Para la garantía son rapidísimos para llamar y cobrar pero si llamas para servicio te dan cita y nunca llega el técnico. Te siguen posponiendo la cita. Llevo más de un mes sin nevera y no han llegado a dar el servicio q ya se PAGÓ. Son unos irresponsables. No compren garantías en Sears.

Terrible....Compre una bocina por mediados de Diciembre, y a los pocos Dias se escuchaba a pausas, de repente se comenzo a apagar y actualmente es hora que no prende la porqueria, desafortunadamente se perdio la Garantía con la tienda.

I ORDERED A WASHER ON THE 26TH OF FEBRUARY AND AS OF TODAY STILL NOT DELIVERED. CUSTOMER SERVICE IS LOUSY AND ALSO DON'T PAY FOR THE SEARS HOME WARRANTY BECAUSE IF THEY EVER DECIDE YOU CAN GET A REPLACEMENT IT WILL TAKE FOREVER. I HAVE BEEN WITHOUT A WASHER SINCE DECEMBER 28TH 2023. THEY FINALLY DECIDED I COULD GET REPLACEMENT IN FEBRUARY BUT ISN'T HERE YET. IT IS NOW MAY 11TH AND I STILL DON'T HAVE A WASHER. FIRST THEY TELL ME ITS IN TRANSIT AND JUST TODAY THEY SAY IT IS DELAYED. I HATE SEARS AND WISH I HAD NEVER GOTTEN THE MASTER PROTECTION AGREEMENT.

No saben vender en línea! No tienen control de inventarios ni buena logística. Compras y después de semanas de estar esperando tu paquete, cancelan la compra porque ya no tienen producto. Si no saben cómo manejar una tienda digital, que mejor no la tengan y nos hacen un favor a todos. Y por supuesto nadie te resuelve porque hasta para eso son inútiles.

I ordered a refrigerator on March 10,2024 paid 1141$ for it. They couldn't deliver it until April 2nd they said so I waited no email or confirmation of delivery on the 2nd so I ended up calling and the customer service representative said the manufacturer never sent the refrigerator. I asked what does that mean and they said they couldn't deliver it until they received it. At this point I asked for a refund which the representative said would take 72 hours. So on the 6th I called back to verify the refund and they said their system is being updated and it will be 72 more hours. Long story short here it is the 13th and I still have not received a refund and I called today for them to just tell me the system is still being updated. Please don't shop with them. Very unprofessional and I believe fraudulent.

I placed an order on 3/12/24 on Sears.com for a stove after many rescheduled deliveries due to fulfillment issues, I had to order my stove from another vendor I contacted Sears on 4/3/24 to cancel the order, which they said would take 2-3 business days to confirm. It's been 7 business days and the order is still not cancelled, and the only explanation I have is that they are experiencing system issues that won't let them cancel the order.

In the meantime, on 3/21/24, I ordered a portable dishwasher, again through Sears.com. I was charged the deposit by Katapult, but after more than a week I never received the order confirmation from Sears. Sears confirms with me over the phone that the order was never received, and again in chat, but Katapult won't cancel the lease until they can confirm directly with Sears that the order was never completed, but claims that Sears won't respond to their requests.

I left a similar review for Katapult over these situations, and will be filing disputes with my bank on 4/19/2024 if I don't receive my $350+ refund that owed to me for these orders.

Run, run FAARRRR away from this company! Never, EVER again!

I recently traveled to Europe with "Travel with Sears" from San Juan, PR. It has been the worst experience in my entire life. Starting from disorganization at the airport at San Juan, the terrible seats of Air Europa (charter) no possibility of upgrading. Arriving in Madrid to catch a flight back to Lisbon, Portugal where our tour would start. Just walking from point A to point B at the airport in Madrid was a marathon. Optional tours during our stay did not say minimum or maximum. Tour guides would indicate that minimum would be 25 with no other options. Hotels were graded as 4 stars. They weren't 1/2 star.

Pésimo servicio, nos siguieron por toda la tienda y nos trataron como si nos fuéramos a robar algo

I bought a Kenmore washer and dryer in 2021. The washing machine began having trouble in Jan 2024. The first technician sold me on repairing the issue with parts that he would order. He 'cut' the price in half if I bought a warranty... mistake. The parts did NOT resolve the issue. Sears technicians have come out 7 times and cannot fix the problem. They have replaced almost every part possible (incuding the electronics) AND they are saying that they won't cover under warranty because the problem existed before the warranty was purchased. In addition, they won't refund the original parts and labor in full. They will cancel the warranty, but won't refund it back to inception - even though I was miled. The technician told me that it would cover the event. I NEVER leave reviews. I've never been this upset. Sears is THE WORST. Don't trust them.

La app de Sears y todo su sistema de crédito están hechos para robar, teniendo saldo a favor en la revolvente, por sus malas aplicaciones de pagos, cobran intereses sobre saldo a favor y cobran manejo de cuenta , revisen sus estados de cuenta que todo se aplique correcto, porque es un robo al por mayor

Unavailability of part so order cancelled. Notified that refund was issued; however, it was almost $20.00 less than I had paid when the order was placed. Several calls to Sears Parts Direct (a fiasco) and was told that the remainder (i.e., shipping charge would be processed separately). Automated system is horrible and had extreme difficulty understanding and communicating with representatives!

To whom I hope this concerns at SEARS; I am writing to express my utter disgust with your company's products and warranty policies. I purchased a new Kenmore refrigerator some two years ago or so and it has never worked for a period of more than 3 - 4 months continuously. I've filed numerous food losses coupled with numerous service repair appointments all resulting in an inferior product that still has not delivered SEARS's promise of quality and dependability. In addition to these facts, I have paid for numerous additional Master Protection Plans that were to help ensure my investment would last, alas it has not. The amount of time that I have spent with service calls, customer support calls, food loss reports, waiting for parts, even taking time off of work to meet with your many technicians (all who have confirmed that this particular model of refrigerator is known to be defective due to its parts being manufactured in China) has only fueled my disbelief and frustration with SEARS. Most recently I have moved my residence so I begrudgingly purchased a SEARS whole home warranty to cover the appliances and heating/cooling systems at our new home, and I specifically stated that the defective Kenmore refrigerator was NOT to be included in the new coverage due to it still being under its existing Master Protection Plan. Well to no surprise it is STILL having problems working and when I called in to once again have SEARS come out and service this defective machine I am being told that I need to pay yet more money for repair because SEARS considers the issue to be pre-existing. Your company is nothing but a bunch of inept criminals capable of only confusion and graft. I will post the letter along with many more to come on every Social Media platform that the internet has to offer! This is the worst experience I have ever had with what used to be a reliable American institution and I nor my family will absolutely never purchase a SEARS product again. PS, Sears just contacted me and offered to give me 15% discount if I wanted to purchase a new refrigerator from them. Of course they would not offer to replace the lemon appliance they sold me in the first place, nor apply the amount that I've already paid for said lemon towards a new purchase. Also not to include all of the prior Master Protection Agreement costs, missed time from work to meet with their technicians, and the trouble and inconvenience (to state very mildly) as well. They did however state that they are going to offer training to their technicians to ensure that they wouldn't solicit anymore misinformation about their products to the public. Those technicians have been the only honest employees that I have encountered through SEARS, so it just figures that silencing those who have the character to tell the truth would be the remedy Sears would choose to solve future problems when they occur.

Compré unos tenis puma blancos, que aún no termino de pagar por cierto, y me salieron exactamente igual que otro que compré en Coppel, malos, de mala calidad y al parecer son clones, no lo podía creer, pensé que SEARS era una empresa seria, pero me llevé la decepción de mi vida.

Sears master protection agreements are a complete joke. Our Microwave oven quit working November 29th 2023 , I called for a service appt. first appt was 12/14/23 they cancelled that morning rescheduled to 12/21/23, parts ordered 2 weeks later returned to fix wasn't the right parts , more parts ordered never received parts , was told part wasn't available send part for RFR (return for repair) was shipped back to me UNFIXED , finally 2/12/23 they approve replacement microwave I still had to pay $120 and now the microwave delivery is being cancelled every other day ! Now been on the phone and hour and a half to cancel the protection agreement and been transferred 5 times and no one can do their job ! We bought a new microwave and installed it ourselves ( Oh and they told us we had to find our own installer for the replacement microwave) We will never ever buy anything from sears or purchase there pathetic master protection agreements ! worst customer service EVER !! DO NOT USE SEARS FOR ANYTHING !!

I’ve had a serious credit card since 1999 or 2000 I disputed a charge it was deducted from my bill then added on and I asked him to please deduct it, they said no, so I closed my account. Next time they should have people answering the phone that understand English because it’s so hard to understand them Because of that I close my account. Very disgusted with Sears or Citibank. Whoever it is. You lost a great customer of almost 25 years.

I have a tape player/recorder in which the belt had gone bad. I saw Sears had a "professional" tape recorder belt replacement kit with many sizes. I thought this will be a repair for my tape recorder. I paid $20.79 with shipping for the kit. What I got in the mail was a bag of rubber bands. I initiated a return. After 21 days I received $11.31. This was after I contacted Sears. It took an hour to find a way to contact them. I will never make another purchased from sears. I hope sears goes the way of the Dodo.

Sears tech contacted me and offered help but I have to pay them again as the manufacturer's warranty expired.
What a great help and support! Keep on paying them, as they sold a piece of junk.
What a rip-off!

Si pudiera no les doy ni una estrella. Es una tienda en decadencia, de milagro no ha quebrado ya. La atención a clientes es pésima y como del siglo antepasado. Son tardados para atenderte y sus procesos obsoletos que te hacen perder el tiempo.

Estoy aún en la tienda de Cancún en atención al cliente. Una verdadera vergüenza de servicio y una atención de lo menos respetuosa. Después de 1.20 en espera.