Sears Avis 

Sears.com is set up excellent and they had everything I needed. I choose Sears and so do my friends and family members.

I placed a service call for my refrigerator in march 2024. After two service repairs, technician said it was not fixable and I needed to get a new one. i waited 3 weeks for approval order. then another 4 weeks for an email with a purchase code to order a new refrigerator. Order another refrigerator and the delivery date was 4 weeks after - which is this week - june 25, 2024. Now they say that it won’t be delivered- that the easiest thing was to cancel and start a new order. I said “fine”. “So now please wait for another email for cancellation confirmation, 14 days, “ after which I will get another email with a new purchase code to reorder another one - which will also have a delivery window of another 4-6 weeks ! so this is month 3 and I still don’t have a refrigerator. Don’t buy sears. don’t bother getting extended warranty!

I bought a dryer on line and was given a delivery date. The day came and went. Sears didn't bother to contact me by phone,email or text. Horrible customer service. I canceled my order and Sears still has not refunded my money to my credit card. There customer service depot has placed me on hold 3 times and then hung up on me. When I did finally get through, I asked to speak to a supervisor and the supervisor refused to speak to me. This experience has been and continues to be a nightmare. Sears doesn't care for its customers. It just wants our money! Try to shop somewhere else and prevent future frustration with this company. I am a visually impaired disabled senior and this experience is taking a toll on my physical and mental health. I have used Kenmore products for over 20 years. Never again. Sears, where is my refund???

SI PUDIERA LE DOY 0 ESTRELLAS ESTOY MUY MOLESTA Y VEO QUE NO SOY LA ÚNICA. LES CUENTO MI EXPERIENCIA, ESTUVIERON SEGÚN LAS OFERTAS DEL HOT SALE Y REALICÉ MI COMPRA EN LÍNEA SE EFECTUÓ EL PAGO Y LOS POCOS MINUTOS SEARS DECLINA MI PAGO. PARA ESTO REALICÉ 3 INTENTOS MÁS, LLAMÉ POR TELÉFONO COMO 4 VECES PORQUE AL INTENTAR PAGAR ME RECHAZABA TODAS LAS TARJETAS (DESDE ESTE MOMENTO YA TODO IBA MAL Y ERA SEÑAL DE QUE NO DEBÍA COMPRAR), HASTA QUE EN UNA LLAMADA UNA SEÑORITA ME DIJO QUE PAGARA CON PAYPAL Y SOLAMENTE ASÍ. FINALMENTE RECIBIMOS LA ROPA Y OH DECEPCIÓN, LA CALIDAD DE LA ROPA ESTA PÉSIMA, SUPER CORRIENTE Y MUY CARA EN RELACIÓN PRECIO Y CALIDAD, NADA QUE VER. LLAMÉ PARA DEVOLVER Y ME DIJERON QUE LO HICIERA POR WHATSAPP, TOTAL QUE NO ME ATENDIERON, DESPUÉS FUI A LA TIENDA PARA DEVOLVER PORQUE QUERÍA MI DINERO, NO MONEDERO ELECTRÓNICO, DE MANERA QUE ME DIJERON QUE PARA OBTENER MI DINERO TENÍA QUE DEVOLVER DE LA MISMA FORMA, EN LÍNEA. TOTAL QUE PARA QUE ME VOLVIERAN A ATENDER FUE UN PROBLEMA PORQUE ES DIFÍCIL QUE ATIENDAN EL TELÉFONO. TOTAL QUE ME DIJERON QUE ENVIARA UN CORREO ENVIANDO FOTOS DE LAS PRENDAS Y TODO. PERO COMO YA HABÍAN TRANSCURRIDO LOS DÍAS Y EN PARTE NO PUDE ENVIAR LA INFORMACIÓN ENSEGUIDA, RESULTA QUE ME ENVIAN UN CORREO DICIÉNDOME QUE DECLINABAN MI DEVOLUCIÓN PORQUE SÓLO TENÍA 20 DÍAS NATURALES PARA DEVOLVER Y QUE NO PODÍAN HACER NADA MÁS. ASÍ QUE LLAME POR TELÉFONO PORQUÉ JAMÁS ME DIJERON QUE HABÍA ESE LÍMITE DE TIEMPO PARA DEVOLVER, QUE EN SUS POLÍTICAS NO VIENE ESTIPULADO ESO. TOTAL QUE ME DIJO QUE NO ME PODÍAN AYUDAR Y QUE NO ME IBAN A DEVOLVER MI DINERO. LA VERDAD DEJA MUCHO QUE DESEAR SU SERVICIO, CALIDAD Y TODO. ESTÁN MUY MAL Y VOY A SOLICITAR AYUDA CON PROFECO. ME HICIERON PERDER MUCHO TIEMPO, DINERO Y ESFUERZO. PÉSIMOS!

I'd give it zero stars if that was an option. December 1st, I contacted them to fix both my stove and dishwasher. The parts were unavailable from the manufacturer and the items had to go into "parts research" which means they bought parts from a 3rd party dealer. The stove ended up being fine and was fixed. The dishwashers control panel didn't work right, and now it doesn't work as it should. It took until May 7th to finally get a "replacement check." I placed the order for a new one the same day. I am still waiting for the item to be delivered. They allowed me purchase the item, set a delivery date, we waited and they never showed. I call several times a week and I am still no closer to having my dishwasher. They damaged my dishwasher and left it that way.

Pésimo servicio de entrega. Demasiado tardado y nunca contestan los números de teléfono

NO COMPREN EN LINEA, MUY MAL SERVICIO!
Compre un producto por internet el cual llegó con defecto de fábrica, solicite en tiempo la devolución del producto para reembolso vía telefónica, me mandaron un email para que mandara evidencias lo cual lo hice, conteste el cuestionario que me mandaron y después de eso no he recibí respuesta, trate de comunicarme vía email, vía whatsapp y vía telefónica sin éxito. Acudí a la tienda para hacer la devolución del producto y no fue posible hacerla ya que el sistema online vs el de la tienda es otro aparentemente, me dijeron que tenia que esperar a que se autorice la devolución en su sistema, han pasado más de 8 días y sigo sin tener respuesta, es súper decepcionante y frustrante el pésimo servicio que tienen! NUNCA MÁS comprare nada con ustedes

CHARGED ME $334. NEVER SHOWED UP. NEVER CALLED OR CANCELLED. I Do not know how sears is still in business. worst customer service ever. NOBODY ANSWERS THE PNONE.

For replacement order, no delivery and installation for a month, delayed 5 times, no integrity, this company should be totally out of business, a big shame to survive.

Nunca contestan, es una decepcion de tienda para compras en linea, tampoco pude cancelar mi pedido y este nunca llego, la peor experiencia

I had this company come out to fix a refrigerator about a month and a half ago. They gave a quote and charged my card for $600.00 for a new fan replacement.

After 3 days of waiting i reached out a dozen times to get an update. The call center in Asia cannot locate my file and had no information. They took my money and never returned to fix anything. I put a stop payment on the charge after 7 days with no answers.

Sears had submitted fraudulent documents to Chase and claimed that they finished the repair. They submitted paperwork that showed a washing machine had been repaired but this is for a fridge. I was informed that I need to get a Police report and open a formal investigation into the fraudulent documents and theft of the money. Sears will not work with me on this issue and needs to be held accountable for the theft.

If you call and have an inquiry, they place you on a hold until it disconnects. Then if you call back on the same number, they automatically block it. I had to use 4 phones to get through, only to be hung up on. My next stop is the Police station, attorney general, and channel 7 investigates.

I am giving this company a chance to refund my money and move on. If not i will pursue further recourse.

Nunca compre en línea con Sear, Compre una barra de sonido y cuando me da la opción de C.P. me da una serie de tiendas para recoger, pues resulta que tienen dos con el nombre de plaza las america, pero una está en Morelia y la otra en Ecatepec, cuando vi el error al recoger mi producto, cancela la compra, y volví a realizar otra compra, me lideró que en 24 a 72 hrs, me hacían mi reembolso, y bueno recoger correctamente mi pedido tarde más de una hora, y la cancelación han pasado 10 días y no hay nada, el banco ya me cobro las dos barras, no hay cancelación y por si fuera poco, la compra la realice a meses, sin interés, el banco dice que el comercio la realizo un un cargo, su servicio tel, es lo más nefasto y las repuestas de sus asesore más, no sé por qué, si pertenecen a un aglomerado de empresa, no se den la oportunidad de mejorar, es la peor experiencia de compra que he realizado en mi vida. PDd. Por whatsApp tengo esperando a que me respondan los mismos 10 dias.

Had 5 scheduled repairs for our washing machine. We could see the time window for our repairman to be here and we called the night before to confirm the parts came in. The repairman has not shown up for 3 out of the 5 scheduled repairs. My dad ended up having to fix the washer. The day after the last no-show, a repairman showed up unannounced to fix it. He didn't call ahead to notify us he was coming (which is their policy), and we didn't have this scheduled. Additionally, our washer could've been fixed in two visits (consultation and actual repairs) had the first repairman known that he needed to order 2 parts instead of one. The amount we've paid so far is about $100 short of the new washer we were looking at. The two repairmen that came out were nice, but niceness doesn't make up for the incompetence of the first repairman not knowing what parts to order and the 3 no-shows of the others.

I cannot even begin to explain how horrible the customer service is that we have received over the last 2 months. We started this process in March and since then have had 12 missed appointments. Every time we called customer service they promised and guaranteed that we would get calls from dispatch, calls from the tech, calls from a supervisor and never did we get a text or a call or even an email. I would NEVER recommend Sears repair to anyone, not even my worst enemy. Over 2 months to repair a dishwasher is absolutely ridiculous. Worst customer service ever!! And to top it all off, he left us the old broken motor for US to dispose of!

Esta horrible... compre unos tennis, los tengo que devolver porque no me quedaron, te dan un telefono porque es devolucion con proveedor, nadie contesta llevo 18 dias tratando que alguien me atienda, estan terrible el servicio, en whatsapp me dejan sin solucion el mail no lo contestas, les voy a hacer un desmadre en una tienda a ver si asi me atienden.

We placed an order on April 21st that included two Air Purifiers. Everything arrived except the Air Purifiers. I've called the credit card company repeatedly and was told that that would file a dispute but it would take 2 or 3 billing cycles to get refunded for something we never received. After several phone calls we concluded that not only are we paying for something that was never delivered we are paying interest on two items that we should be getting a refund on. Sears through CIti Bank has given ups the typical run around. Most people would forget this order in 3 months but I am going to write report and complain until we get the merchandise we ordered or the money refunded to my account. THIS IS THE LAST TIME I WILL PURCHASE ANYTHING from Sears. The referred me to a 3rd party seller with no phone number and no means of contacting them except through Sears Credit which is handled through Citi Bank. That is a great way for them to steal money and keep pointing the finger in either direction. I JUST WANT THEM TO REFUND MY $199 FOR TWO Air Purifiers that they never shipped. They probably don't have them and the 3rd party seller...Marketplace Direct is only part of the problem of their theft!!!!!!!!!

Pls be aware of sears home warranty services its a rip off and a scam . Since March my refrigerator that I bought from them need fixing I call them they charge me $150 diagnostic fee and told me I need a new ice maker which the technician ordered it took. 2 months to get to me I then call to make an appointment for it to be installed because the date they gave me to get it installed was already passed . I set a date they came do the installation leave told me it would work in the next 4 hrs time pass nit working I let it go overnight woke up check nothing still not working called again took a few days to get another technician to come when he arrived he told me the one before him didn't do a good job he will fix the problem but needed a parts he leave to go get the parts never returned meanwhile all this time my floor is flooding out I call again to find out what's happening he didn't even make a note of his findings and ordered the part he put his appointment as canceled so it shows he didn't even come to my house problem still not fixed. I had to call again I scheduled another appointment I specifically told them no one will be home till after 4pm so pls come after 4 and call so we can know whe. You guys are come . No call no text they showed up to my house 12:45pm took a picture show on the appointment they came and just leave . My surveillance camera caught all of this . Meanwhile my kitchen floor is flooding out and problem still not fixed. I call like a million time the representatives are so rude you can't understand what they are saying and it's very frustrating and don't forget I'm paying for this service monthly and they took $ 100 extra out my account. DONOT USE SEARS THEY ARE NO GOOD . PLS BE VERY CAREFUL MY REFRIGERATOR IS STILL BROKEN MY FLOOR AND CEILING IS DAMAGE AND IM DOWN ALMOST $600 THAT THEY COLLECTED. ITS A TOTAL SCAM BECAUSE I CANNOT GET NO HELP !!!!!!

Absolute nightmare. I can’t believe I am even writing this on the 11th of May!!!!

I purchased a mattress and box spring on 2/4/24. They have set up 3 different delivery dates and every time the date arrives I receive a call between 4-5pm EST stating my delivery is canceled and needs to be rescheduled- no rhyme or reason just that they have to reschedule. As if I have all the time in the world to take off of work. I am a full time working individual and had to take 3 separate days off and still I have no mattress. Shame on me for not reading these reviews before my purchase. Seems many other customers are experiencing the same thing.

No wonder Sears isn’t doing well…… someone needs to take a look at making necessary changes within this company if you even want to survive in today’s market.

The gentlemen on the phone just now told me he’s glad he could assist me. How? Assist? What???

Still waiting on a supervisors call back. I’m not holding my breathe! What a joke!!!

NO LO RECOMIENDO NADA, NO PASEN UN MAL RATO NI PIERDAN SU TIEMPO NI DINERO.

Pésimo, hice un pedido, me cobraron. Llamé para pedir estatus y me dijeron que no existía el pedido.
Después de varias reclamaciones resulta que sí existe.

Se supone que debía llegar antes del 07 de mayo y ahora me dicen que hasta el 31 de diciembre.

REALICE UNA COMPRA CON DESCUENTOS Y ME DIJERON EL MONTO A PAGAR Y EL TICKET ERA UNO Y ME LLEGA EL ESTADO DE CUENTA EL MONTO REAL SIN LAS OFERTAS LLAME A LA CD. DE MEXICO Y ME DIJERON QUE NO PODIAN AYUDARME POR QUE ASI APARECIA LA FACTURA