Seismic Audio Customer Service
I ordered an Aftershock 18” active Sub and a 4 channel mixer and have ordered about 3 times in the past. The products seem to be of decent quality for the price. However I want to return the 4 channel mixer because in the description it says it has 4 total rca outputs but actually doesn’t, it has tape in and record out, and those are for using an equalizer. It actually has no rca outputs that I can use for sending a stereo signal to 2 powered speakers and use the volume control on the mixer. So I called Seismic Audio and a man answered the phone, so I explained to him the situation and that I wanted to return the mixer because of the description saying about the rca outputs not being accurate and could he please send a return label but he was blunt about saying well we paid to ship it to you so it’s on you to pay to ship it back. I explained that it should be a prepaid return because of the circumstances, he actually had a serious attitude about they will not pay to return it back. So I checked with shipping costs and it would be about $40 to return the mixer and for my return will only be $118 minus the $40 to ship it back. I will just keep the mixer thanks for bad customer service and I won’t be purchasing from Seismic Audio anymore.