When I place this order, there was no acknowledgement via a confirming email that the order had gone through. This is not surprising because it has happened before with you. What is happening here?
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Lisez les avis des autres
This is the second time that I've used Sensibus and, as with the first use, the product and service were outstanding. WRT the product: my wife enjoys butternut squash ravioli, and the sweet butter... Voir plus
Cordial on the phone when inquiring of products and service. Pricing on most items competitive. Packaging and shipping was near superlative. As we all know we are looking for something different , Fo... Voir plus
I love your array of hard-to-find exceptional products. This was my first -- but not my last -- online purchase from you. Everything worked perfectly. Thank you so much.
À propos de l'entreprise
Informations provenant de diverses sources externes
Sensibus is an online specialty food store. Follow us in a journey through the flavors of the finest European, Italian and American gastronomic traditions.
Coordonnées de contact
94005, Brisbane, CA
- 800-676-0949
- customercare@sensibus.com
- www.sensibus.com
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I’m sorry
I’m sorry, but I have ordered from them twice and twice almost the whole order consisted of products that expired within a month! It was OO flour, grains, honey...COME ON!!!
constantly sending rotten cheese
I ordered thousands of dollars of fresh cheese in the last few years, most of the time , they either screw up the order all together, or more often than not, they send already expired cheese, or in the very verge of going bad.
I just spend again $175.00, three days ago, and I had to put half of the order in the garbage.
Their customer service is a joke and they always refuse to fix the problem, no refunds, no reshipping or the messed up items.
Sadly there aren’t other places that I know of , to purchase what I need, but I will shop around , because I’m sick and tired to , literally throw money in the garbage, every time I purchase, from them.

Réponse de Sensibus
I contacted Sensibus due to a butter…
I contacted Sensibus due to a butter product being stale. Once I emailed CS, I received a phone call the same day and they advised me they will be checking the stock and contacting me the following day. 2 days later I have not heard back and I have emailed them multiple times with no response. I've had to throw away $60 worth of butter due to the issue
High quality
High quality cheese.
Fast service.
I am a happy repeat customer
I wish the bags of cookies we ordered…
I wish the bags of cookies we ordered were not so crammed in the shipping box. When they end up like crumbs, they are no longer fun to eat!
Also, it seems like one of the cookie bags had already expired.
Perfect
The Website is great, the delivery was quick, and the cheeses that I selected as a result of the descriptions online were amazing.
Will purchase again!
Love everything I've purchased
Love everything I've purchased: olives, cheeses, salami. Excellent quality and fast service.
We loved the selection and fast service.
I'm sometimes hesitant to buy expensive …
I'm sometimes hesitant to buy expensive products online, as one never knows what the quality will be like. But Sensibus generally has great prices on gourmet foods, so I've taken the risk - and been very pleased! Everything I've ordered from the has been great, and the service is top-notch. I always know when what I ordered has been sent out and when it's been received, and have never had any kind of issue.
Fast shipping and great products
Fast shipping and great products. Great reggiano
Willl order again
Willl order again. Wonderful food not availble in my area.
Great coustomer service!
Disappointing
The Gres Champenois cheese was very good. The butter was, well, quite boring and no different than what we can get at a convenience store. I wish I could remember the name of the hard orange cheese so I don’t ever buy it again. 100% of everyone who tried it said was inedible. All in all it wasn’t worth the $50 paid for the entire package as a Christmas gift.
Excellent
Excellent! So glad they had the cheese I wanted! Will order again with them.
Deliver as promised and gift was …
Delived as promised and gift was appreciated very much.
Arrived promptly with contents as …
Arrived promptly with contents as advertised
I was very happy with the freshness of …
I was very happy with the freshness of everything I ordered. I am in the Bay Area, wish you didn’t charge me so much shipping ...
Received my cheeses and some were not labeled.
Received my cheeses and some were not labeled. I emailed to see if I could get any help. I got a response and follow up phone calls within a short period of time.. Customer service does not get better than this !
Very very pleased
I have shopped at Sensibus for many years. I found them looking for Parm-Reggiano cheese. My passion. Then ordered the best olive oil, and the affordable balsamic oro vinegar. The black truffle butter I order once in a while for a treat. I have never been disappointed, ever. I receive my order within a few days, and any corrections that I needed where done swiftly and profusly apologetically. Customer service is the best I have dealt with, and love their sales of course. I am very pleased. No doubt about it.
We both love their marguerita panforte
We both love their marguerita panforte. I've tried preparations from different places and like this the best.
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