Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

When I place this order, there was no acknowledgement via a confirming email that the order had gone through. This is not surprising because it has happened before with you. What is happening here?

Noté 5 sur 5 étoiles

This is the second time that I've used Sensibus and, as with the first use, the product and service were outstanding. WRT the product: my wife enjoys butternut squash ravioli, and the sweet butter... Voir plus

Noté 5 sur 5 étoiles

Cordial on the phone when inquiring of products and service. Pricing on most items competitive. Packaging and shipping was near superlative. As we all know we are looking for something different , Fo... Voir plus

Noté 5 sur 5 étoiles

I love your array of hard-to-find exceptional products. This was my first -- but not my last -- online purchase from you. Everything worked perfectly. Thank you so much.

À propos de l'entreprise

  1. Service de commande de repas en ligne
  2. Fournisseur de produits alimentaires

Informations provenant de diverses sources externes

Sensibus is an online specialty food store. Follow us in a journey through the flavors of the finest European, Italian and American gastronomic traditions.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

369 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(369)

0 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I’m sorry

I’m sorry, but I have ordered from them twice and twice almost the whole order consisted of products that expired within a month! It was OO flour, grains, honey...COME ON!!!

1 mai 2018
Avis spontané
Noté 2 sur 5 étoiles

constantly sending rotten cheese

I ordered thousands of dollars of fresh cheese in the last few years, most of the time , they either screw up the order all together, or more often than not, they send already expired cheese, or in the very verge of going bad.
I just spend again $175.00, three days ago, and I had to put half of the order in the garbage.
Their customer service is a joke and they always refuse to fix the problem, no refunds, no reshipping or the messed up items.
Sadly there aren’t other places that I know of , to purchase what I need, but I will shop around , because I’m sick and tired to , literally throw money in the garbage, every time I purchase, from them.

19 avril 2018
Avis spontané
Logo de Sensibus

Réponse de Sensibus

Dear Carmela,



While we have appreciated your patronage over the last two years, we are surprised by this comment that you have had nothing but problems with your orders. Also, the order that was most recently sent to you was well within the parameters of fresh cheese. We notified you with the exact expiration dates and to date none of the cheeses that were sent to you have even expired.

We have been responsive to your emails and voicemails despite the offensive and rude language that you have used. For a customer who has ordered from us in the past, you should be very well versed in our shipping policies for example. You placed this order on a Saturday and before Monday even rolled around you were using expletive language on our voicemail and email system. We remind you that it states very clearly on our website that orders do not ship on Saturdays and Sunday but ship on the first business day which is Monday. This is exactly what was done.
Our customer service is geared to provide complete satisfaction however using language of such a rude nature does not make our team any more or less responsive. We do offer refunds, we always try to fix any problem within reason and we have had a very good success rate with customer satisfaction. Our business would not thrive if we constantly sent inferior or rotten product. We stand behind our quality and our customer service team.

Perhaps if you were more reasonable in your approach to human interaction you would find that people would want to help you even more.

Kind Regards

Noté 2 sur 5 étoiles

I contacted Sensibus due to a butter…

I contacted Sensibus due to a butter product being stale. Once I emailed CS, I received a phone call the same day and they advised me they will be checking the stock and contacting me the following day. 2 days later I have not heard back and I have emailed them multiple times with no response. I've had to throw away $60 worth of butter due to the issue

24 mars 2018
Avis spontané
Noté 3 sur 5 étoiles

I wish the bags of cookies we ordered…

I wish the bags of cookies we ordered were not so crammed in the shipping box. When they end up like crumbs, they are no longer fun to eat!
Also, it seems like one of the cookie bags had already expired.

22 février 2018
Avis spontané
Noté 5 sur 5 étoiles

Perfect

The Website is great, the delivery was quick, and the cheeses that I selected as a result of the descriptions online were amazing.
Will purchase again!

16 février 2018
Avis spontané
Noté 5 sur 5 étoiles

I'm sometimes hesitant to buy expensive …

I'm sometimes hesitant to buy expensive products online, as one never knows what the quality will be like. But Sensibus generally has great prices on gourmet foods, so I've taken the risk - and been very pleased! Everything I've ordered from the has been great, and the service is top-notch. I always know when what I ordered has been sent out and when it's been received, and have never had any kind of issue.

21 janvier 2018
Avis spontané
Noté 2 sur 5 étoiles

Disappointing

The Gres Champenois cheese was very good. The butter was, well, quite boring and no different than what we can get at a convenience store. I wish I could remember the name of the hard orange cheese so I don’t ever buy it again. 100% of everyone who tried it said was inedible. All in all it wasn’t worth the $50 paid for the entire package as a Christmas gift.

3 janvier 2018
Avis spontané
Noté 5 sur 5 étoiles

Very very pleased

I have shopped at Sensibus for many years. I found them looking for Parm-Reggiano cheese. My passion. Then ordered the best olive oil, and the affordable balsamic oro vinegar. The black truffle butter I order once in a while for a treat. I have never been disappointed, ever. I receive my order within a few days, and any corrections that I needed where done swiftly and profusly apologetically. Customer service is the best I have dealt with, and love their sales of course. I am very pleased. No doubt about it.

17 décembre 2017
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus