Easy website, good description of items available with suitable ages stated. Prices seem reasonable and items available are interactive, Sensory and great colours. I can’t comment on the quality of th... Voir plus
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My POV - do not risk losing your money from this company. Still not received my £50+ toy for my daughter’s birthday. Endless cycles of emails, AI useless phone line… spanning a month so far. From revi... Voir plus
When I received my order it was missing two items for which I have already been charged. I messaged immediately explaining what had happened and they have never responded to me. I have chased with mu... Voir plus
L'entreprise a répondu
Despite leaving £1 tip and clear direction to my safe space , the postal delivery person had the autonomous & thoughtful intelligence to just post it through the letter box & did not take the tip .... Voir plus
À propos de l'entreprise
Coordonnées de contact
Unit W1, Westpoint, WS9 8DT, Walsall, Royaume-Uni
- 03330902791
- customercare@sensoryeducation.co.uk
- www.sensoryeducation.co.uk
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great/quick response
The product arrived and was exactly as…
The product arrived and was exactly as advertised
quick delivery on pencil grips thanks
Website was easy to use
Website was easy to use. Product arrived well packed and within the time slot. Bought as a gift so can't comment on the product itself.
Thank you
From missing items to repeated threats of legal action
My order arrived with several items missing. I reported this immediately and, after receiving no resolution, raised a credit-card dispute for the value of the missing items only. Sensory Education subsequently refunded the entire order value, which I had not requested.
Since then, I have received repeated payment demands and threats of legal action for the full amount, despite formally disputing the alleged debt and offering to return all goods received using a prepaid return service. I submitted a formal complaint in August and have received no substantive response. Instead, the payment demands and legal warnings have continued.
I have found the whole experience extremely stressful and intimidating. I would not purchase from Sensory Education again.
I will update this review if the matter is resolved.
No fuss ordering and delivery
No fuss ordering and delivery, very pleased and can recommend 😊
Easy to use website
Easy to use website, with a wide range of sensory toys for my autistic son. Some of which have been out of stock everywhere else. Thank you.
Very good!
Excellent website and excellent delivery time. Lots to browse through before ordering which also gave me ideas for the future. Would recommend and will definitely use again.
Order packaged poorly
Order packaged poorly, box was extremely crumpled on arrival.
2 items were not delivered, 1 was broken, no delivery note.
I contacted customer service who emailed back a template to wait 7 days before asking for a refund. No option to have this sent out separately. Missing items happen so frequently its actually a FAQ on their website. I can send it all back, but at my own expense. Terrible. Would never use again.
Brilliant
Really pleased with my order. Fast delivery and great communication. Thanks!
The website is quick and easy to use
The website is quick and easy to use.
There are numerous items available, with a clear description of each product.
Do not buy!! Horrible service and delivery
Do not buy!!! Horrible customer service and delivery.
Took a long time for items to be delivered. Most disappointingly, a wrong item was sent. When raised the issue with the Customer service team, they only asked me to return the item and not explain when I would receive my purchased product, despite explicitly asked.
Even 2 weeks after returning the incorrect item, there was still no sign of my order or information about it.
Don't waste your energy and money with this company.
Good they ask for feedback as there was…
Good they ask for feedback as there was almost an issue with delivery - only one of 5 items arrived initially but after speaking to the courier I got it resolved with the rest of the order coming a day later. But had that not happened, I was glad sensoryeducation checked back with me to allow another way to sort it out otherwise.
neon colours for my little neice
neon colours for my little neice, had pink on it and i'm glad! good quality, all parts love well no hindrances. A compact and useful little toy.
Really easy too use.
Really easy too use and found everything i wanted. Great prices
Everything was fine with the order
Everything was fine with the order, I just wish they listed product dimensions on the listing
Very quick delivery and responded to…
Very quick delivery and responded to our delivery notes.
Excellent shop never had any problems…
Excellent shop never had any problems with out purchases
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