SES Water Avis 

Wouldn’t even rate them a 1!

I notified SES Water and cancelled my account six weeks in advance of moving house. Despite this, I received a bill charging me for usage after I had already vacated the property.

I contacted SES Water via email three times. I only received one reply, which was unclear and did not address the issue, and received no further response. I then called to speak with someone, but the call was disconnected. When I rang back, I was spoken to rudely and was not offered any meaningful assistance.

This experience has been extremely frustrating and reflects poor customer service and communication.

SES WATER. THE MOST NOTORIOUS PEOPLE ON THE EARTH. THEY CUT MY WATER OFF. I SENT THEM A PROOF OF PAYMENT, AND THIS IS THEIR RESPONSE.
For us to investigate this matter further and assist you effectively, could you kindly provide your SES Business Water account number?

As you’ve mentioned that payments have been made to your account, it is unlikely that we would have disconnected your water supply. However, we would like to confirm this and ensure everything is in order on our end.

Once we have your account details, we will investigate and provide a full update as soon as possible.

Thank you for your cooperation, and please don’t hesitate to reach out if you have any further questions.
INCOMPETENT PEOPLE AND COMPANY. PLEASE STAY AWAY FROM THEM.
SINCE WEDNESDAY, 24-09-2025, AND NO RESULT OF THE INVESTIGATION.

Just received our bill to discover a 54% increase on the same period last year despite only a 3% increase in usage.
Unjustifiable and extortionate price increase.

An SES engineer told me I qualified for the lead replacement scheme, and SES sent me a letter explaining the scheme only to be told I don't qualify after I have already booked to have the work done on my side. Why send a letter about the scheme to my address if I am then told I don't qualify just by providing my address on the phone?

i was running the tap it tastes like suirige and ant came out the tap a dead ant was in the cup

Dear SES
You are the biggest scammers in the world.How could you open account on my brother in law which he never lived in the property and owned the property and you are asking him to pay the bill for 5500£.Im asking why he should pay the bill for someone who lives there and bought the property???Any way my brother in law left the UK in 2018 and he wasn't here when you allegedly opened his account and now you send the bailiff to my home address and I'm asking why are you scamming the people and accusing them on owning the money.I send you the paper from the solicitor which is the proof we sold the property in December 2020 and we moved away and you allegedly opened the account on my brother in law in September 2020 and I'm asking why the hell you did that.Right now I'm going to report you to Financial Conduct and also to Financial Ombudsman for falsely accusations and I'm asking you to remove my brother in law the name from the bailiff company and do not send the letter to me and also contact the person who bought the property and using your water.It is simple job check your computer and papers properly and don't accuse wrongly people because you are a SCAMMER

I had a number of queries relating to the change to metered water and rather than ignore my letter as SES has a monopoly over the supply of water, I received a detailed response from the Customer Care Team responding to each of my questions in turn. An impressive response. I have also been impressed with the e-mails sent to keep customers up to date with what is happening within the SES Water area.

This was such a well-delivered educational session delivered by very knowledgeable staff, who were engaging and willing to answer all the children's questions. I thought it was perfectly pitched for my year 5 class and the fact they walked away saying this was their best trip, says it all!

Terrible company and should be held to account and severely fined by OFWAT etc . I am a disabled pensioner and was on the Vulnerable list for 10 years .I privately rented a flat . Without my knowledge or consent (as the only account holder ) SES water entered into correspondence with the agent in respect of water usage. I served a DSAR immediately after it refused to provide copies of the correspondence voluntarily, upon the CEO and Finance Director. Still refused to provide the correspondence. Complete breach of data protection GDR,, Contract. Not content with this level of ineptitude and bullying , I received a very aggressive email demanding payment of a huge sum that SES water knew I had not even used with the threat of debt collectors. I complained again to the CEO and Finance Director and swiftly pointed out the law. The CEO on this occasion emailed me very quickly to apologise ( accepted ) .Then he confirmed that the account was in fact in credit by almost a £100.00 I moved out of that flat on the 12th March 2025 and gave notice . I emailed to request the monies be paid back by fast payment. Instead I received yet another aggressive demand ,that I had to agree to waive a small sum notwithstanding the CEO own email and confirmation. A month later no refund , my damages or costs or correspondence. I refused and emailed both Finance Director and CEO direct . Ignored by both . Thereafter sent very aggressive emails stating not responding SES Water refused at every level to advise me of the areas it covered as I have no wish ever to be a customer again. Disgraceful .If I could give it no stars I would . By far the worst water company ever in excess of 40 years plus I have lived all over the world and UK.

Hi I spoke to Vadsi today and she was great at explaining to me all the bills and charges.

My bills increased significantly over a period of time, there was no change to our water usage during that time.
I was advised to perform a tap test, however this wasn't possible as the meter on the pathway was not visible to check the reading. We had a damp inspection on our property, this identified a leak, although the engineer was unable to locate it.

We were moving from the property so I requested copy bills so I could make payment for the correct/usual usage, this was over 18 months ago, to date I still await those bills.
Recently I received a call from the SES Water Collections Department, they chap I spoke to was dismissive and rude, and basically threatened legal action for non-payment.
They can no longer access their recorded calls, so therefore have no belief in my challenges with them.
I know they will pass the account for collection, from this I will have to pay the £3,600
if feel this is unfair and unjust.

SES Water Complaint Reference 76301681
Please review.

I saw a news story about all utility bills going up in 2025 so did a price comparison... SES is actually going down! Felt like I had to (finally) come and review them. I've been with SES for years now and never had issues with supply or quality unlike poor Thames Water customers and bills are always low.

The educational Flow-zone centre and staff are fantastic and really look after you during the day. The activities are varied and you get a real insight into how water gets to our taps and the importance of water sustainability. Our pupils LOVED the visit!

On 07/06/2024 I reported a leak due to my water bill being exceptionally high. About a month later someone came out to have a look and said I needed to get my pipe cover to fix it. I had my pipe cover come out and they said due to where the leak is, it should be down to SES to fix. I call SES back up and they agree to come back out. 4 months later and many calls and nobody comes out.. the pipe cover engineer said that the leak is losing 1 litre every 8 seconds which SES are notified of.. I had a letter from SES confirming that my bill will stay the same until an investigation was taken and the leak resolved. I had a call on the 02/01/2025 after constant persistence and complaint to say that someone would be out that night. 11 days later and nobody insight and they have now take out 6 times my normally monthly payment after clearly stating they would not up my bill. I honestly don’t know what more I can do to solve this issue, and I certainly cannot afford to have my bill upped by 6 times a month until they fix the problem that should of been resolved months ago!!

Would have given 0 stars if possible
SES owe me £392.36

SES agree they owe me this money , (a refund of overpayment when I closed my business)

This money has been allocated to me on three occasions and as I haven't received it it has been escalated numerous times with the account department.still no money received.

Customer service is terrible, I have spoken to them at least 20 but probably many more in regards to this money they owe, each time to be told they will escalate it.

Absolute disgusting behavior from this company

Still fighting to get my money , have escalated the issue myself and asked to be referred to CCW , As this seems to be the only way to solve this issue.
**** Only after asking for my case to be referred to CCW did SES water actually do anything.9 weeks after receiving the final bill,I finally received the money I was owed, in a time of hardship people should not be made to wait for monies owed ,and definitely should not have to seek legal advice along the way in order to receive it.
SES water have asked for more details so they can verify it is a genuine complaint.i have sent them,but if at anytime trust pilot need more proof I have loads.
if only SES could answer and sort their complaints As quick as they responded to trust pilot . Maybe their wouldn't be any reason to leave bad reviews.

We have been pursued by SES water for payments for an account that was set up in our name, without our knowledge, after we terminated our lease. We have been contacted by collection agencies, we have supplied evidence that we were not in occupation when the account was set up. The current occupiers have also confirmed that they took over the building before the account was set up. This has been going on since 2023. Every time we supply the evidence we never hear back and then another collection agency contacts us. This has happened three times. Apparently an account can be set up in a companies name without anyone from the company authorising it, according to SES customer service. The customer service is appalling, they can’t tell you anything and won’t put you through to a manager. Our only option will be legal action against SES. It seems like they believe if you keep ignoring people and the evidence they provide then eventually they will pay up. In addition the amounts they are claiming is for a meter that, according to the new owners, is inactive and never been used.

Emergency repair at night
Kirk and Clint could not have been cherpier or helpful and fixed a leak which has helped us and neighbours too.

At the start of this year my bill almost doubled from £43 to £75, I have now had an increase to£101 per month!! I have challenged this, as my usage has not increased and it transpired that they didn't take any direct debit payments last year, but not through any fault of mine. Having challenged the £101, it was agreed to reduce it back to £65, however, they still took £101 and do not respond to queries. Shocking.

The team of guys were great, knocked and advised on what they planned to do. Advised when the water was going off, and then showed us the initial problem and what they did to resolve. Excellent service compared to our previous experience with SESW. Thank you to Kirk, Luke and Clint - let's hope the reinstatement team are just as good

We’ve been in our flat for 3 years and when we first moved in our bill was about £18 a month. Since then it has risen to over £50 a month. There are only two of us. When we call the company they can’t even explain why it’s gone up so much. Obviously we can’t even move companies as they have a monopoly. Disgusting.