Seven Keys Avis 116

After a long tenancy at St Michaels Court, my housemate and I left feeling extremely disappointed with our overall experience.

During our time in the property, we repeatedly reported significant issues, including multiple leaks and flooding from neighbouring flats. These incidents led to ongoing problems such as damage to carpets and flooring, persistent odours, and mould. Despite these matters being raised on numerous occasions, many of the issues were never fully resolved.

What was particularly frustrating was being informed during the deposit discussions that there was allegedly no record or proof of our repair reports, despite us holding clear email trails documenting these communications. This was very concerning, as the issues had been raised consistently over several years.

Additionally, the property inventory did not appear to have been meaningfully updated throughout our seven-year tenancy, which made it difficult to fairly reflect the condition, age, and wear of items within the property.

At checkout, the process itself was polite and professional. However, we were later presented with a £270 cleaning charge despite being advised that cleaning would not result in additional costs. The invoice primarily referenced general cleaning and “long-term occupancy,” which was surprising given the length of our tenancy and the age and condition of many fixtures and fittings.

We were also charged an additional £100 for bedroom paintwork, yet no supporting invoice or documentation for this work has been provided.

Overall, the handling of the deposit and the dismissal of previously reported issues left us feeling that our concerns were not properly acknowledged. After years of dealing with unresolved maintenance problems, the experience has been stressful and disheartening.

Based on our experience, we would strongly encourage future tenants to keep thorough records of all communications and property issues.

Very quick and easy process everything was done for us and couldn’t be more helpful would highly recommend.

Having worked with the team at Seven keys for a while, I am always struck by their friendly, positive attitude. They go above and beyond for their tenants.

Keep up the good work team :)

The staff are amazing. Nothing was too much trouble and they really go the extra mile to help. They’re very easy to contact and timely in returning calls.
I have used the letting and sales departments and both are excellent.
A special thanks to Ross, Veronica and Jennifer.

Great communication and general customer service throughout the entire sale process, whilst being very competitively priced, thank you.

Jennifer’s been really helpful. Thank you very much for everything.

I have worked with Seven Keys for several years since they took over the management of our rental properties. The team is extremely effective and efficient and regularly demonstrate a deep knowledge of the marketplace. This has been especially the case in recent months when they have taken care of the sale on one of our properties with minimum fuss and total responsibility. Well done, Seven Keys!
Tony McIver

Would highly recommend this estate agents. Very competitive on price and very efficient always keeping you up to date with the progress of your sale.

Friendly staff , regular updates on progress of the sale, very helpful

We sold our house with Seven Keys and the team were excellent from start to finish. We found them to be competitively priced and were very happy with the level of marketing and service provided. Veronica was very friendly and professional throughout and always kept us updated on what was a lengthy and complex transaction. We would 100% recommend using Seven Keys to family and friends.

Absolutely fantastic service from Vicki answered all the questions and help with the fast track of getting my keys.
Forever grateful

Employees are very helpful and the response time is really great. Veronica has been reallygood so far.

Jennifer and the team first class so helpful in guiding us through the process we could not have done it without them thank you Jennifer

Seven Keys is a highly responsive and transparent agency. They communicated every step of the way and were helpful to make sure I had a smooth relocation and move-in.

Veronica and team were supportive and responsive through the whole process.

I’m pleased with staff at Seven Keys especially Veronica. It’s easy and Quick to deal with them

Seven Keys have been my letting agent for three years and they’ve been great. The process from first applying for the property was quick and the team are friendly and approachable. Any queries were always answered quickly.

I had a smooth experience, from house viewing to moving in. Whenever I have blockers, I am sure that my agent and rep Veronica will promptly provide the support I require. I don't regret renting my apartment here.

I've been using Seven Keys for a number of years and have nothing but praise for the team (Veronica & Jennifer). They have sorted out repairs quickly and have always communicated every step of the way.
They recently advertised my property on letting market and dealt with all the enquires, viewing and referencing, which has been a godsend for me. I would highly recommend this Letting Agent.

I viewed a house this morning and had the most friendly welcoming agent named Shelley. She made me feel so comfortable and welcomed me into the home. Shelley was very knowledgeable and made sure I went away knowing every bit on info about the viewing
Thank you so much for a brilliant experience