Unfortunately the furniture we received was very poor quality. I believe on this occasion Shackletons were badly let down by their suppliers. But customer service went above and beyond, by arranging f... Voir plus
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Lisez les avis des autres
I ordered a dining table from Shackleton’s after a couple of blips in the ordering it arrived today. The delivery men were great, it was very well packaged and surprisingly easy to assemble. I would h... Voir plus
L'entreprise a répondu
We always visit Shackletons when on holiday in the area, staff are lovely, friendly and helpful. They stock great contemporary furniture and accessories for the home. In the garden section plants etc... Voir plus
L'entreprise a répondu
A 5 star review for a damaged product may seem odd, but that's the point. Most online retailers get items such as furniture sent direct to the customer. Damage happens, but it's how the retailer... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Jardinerie
- aussi dans
- Magasin de design et de décor intérieur
- Magasin de matériel de cuisine
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de mobilier de jardin
Écrit par l'entreprise
Shackletons Home and Garden is a totally independent family run garden centre. Located in the heart of the beautiful Ribble Valley, the garden centre showcases a huge range of both Interior Furniture and Garden Furniture from leading brands. Our dedicated Home Furniture department features everything you need to decorate and furnish your home including Kitchen Furniture, Dining Furniture, Living Room Furniture and Bedroom Furniture. Likewise, our Outdoor Furniture department has everything you need to feel at home outdoors including Garden Furniture Sets, Garden Benches, Parasols, Patio Heaters and much more. As you would expect of a local garden centre, we also offer a wide choice of Landscaping products and Sundries including Water Features , Garden Arbours and even Bird Care products.
Coordonnées de contact
Clitheroe Road, BB7 4JY, Chatburn, Royaume-Uni
- 01200 444488
- hello@shackletonsonline.co.uk
- www.shackletonslifestyle.co.uk
4,7
Excellent
613 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I made a mistake when ordering a gift…
I made a mistake when ordering a gift online for a friends birthday I contacted Shackletons and spoke to Matt who went 100% out of his way to solve my problem I cannot praise him or Shackletons enough Thank you so much for your help It’s 10 out of 10 for me
29 décembre 2025
Avis spontané
Shackleton's
Shackleton's. What an amazing company. So helpful and friendly, more to the point, efficient.
16 décembre 2025
Avis spontané
A warm welcome and first class service…
A warm welcome and first class service from start to finish. From the friendly and knowledgeable sales consultant to Ben, who went the extra mile to deliver at a convenient time and the delivery team. Can’t thank you all enough.
18 décembre 2025
Avis spontané
Lovely staff very professional and…
Lovely staff very professional and helpful nothing too much trouble
11 décembre 2025
Avis spontané
I visited Shackletons specifically to…
I visited Shackletons specifically to source a new dining table , I saw the one I liked and Paul B chatted to me I explained I was visiting friends and lived in Shropshire. He quickly went to see about delivery and managed to arrange white glove service . The table was delivered on Monday 15/12 /25 and I am really pleased with it . Thanks again Paul B and Shackletons .
2 novembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you so much for your kind words! We’re delighted to hear you found our staff friendly, helpful, and efficient. Your feedback means a lot to us, and we hope to welcome you back again soon.
Kind Regards,
Shackletons Home & Garden
All very good
All very good - easy to order, prompt and convenient delivery and excellent items. Delighted
27 novembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you so much for your lovely review! We're delighted to hear that you found the ordering process easy, delivery prompt, and that you're pleased with your items.
Your feedback means a lot to us.
Kind regards,
Shackletons Home & Garden
Fantastic family run buisness
From start to finish excellent service .The website is flawless it offers a huge range of items to browse through .To my delight I came across the Artisan bedroom furniture Range which I ordered .Can I say it is absolutely stunning quality workmanship ,solid wood ,aesthetically pleasing.
Furniture pre built only the bed to assemble &that was very easy built in 15 minutes.The company from the assistants answering the phone to Leah who helped me with a query fantastic customer service .The ordering system &delivery top class it was a local delivery company who were very helpful & professional communication was first class furniture delivered to the room of my choice .As a family run company all I can say is well done Shackletons 🌟🌟🌟🌟🌟from me .Keep doing what your doing as company's like you are hard to find these days .I'm so glad I came across you online.I will be buying from you again 👏👏
7 novembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you found our website easy to browse and that the Artisan Bedroom Furniture Range exceeded your expectations. It’s wonderful to know you’re pleased with the solid wood quality, craftsmanship, and ease of assembly.
We’re also thrilled to hear such kind words about our team — from our phone assistants to Leah — and that your ordering and delivery experience was seamless. We take great pride in working with professional local delivery partners who ensure your furniture arrives exactly where you need it.
As a family-run company, feedback like this truly means the world to us. We’re so pleased you found us online, and we can’t wait to welcome you back again in the future.
Kind regards,
Shackletons Home & Garden
This is a lovely place to visit
This is a lovely place to visit, particularly on a wet day. Super cafe but does get very busy. High quality goods throughout with some excellent indoor and outdoor furniture
21 novembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you so much for your lovely review! We’re delighted to hear you enjoyed your visit, even on a wet day. It’s great to know you liked the café and our range of high-quality indoor and outdoor furniture. We really appreciate your kind words and hope to welcome you back again soon.
Kind regards,
Shackletons Home & Garden
We enjoy our visits to Shackleton…
We enjoy our visits to Shackleton garden centre and also visit the restaurant too , travelling from Warrington
4 septembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you for your kind words! We’re delighted to hear that you enjoy visiting Shackleton Garden Centre and our restaurant, even travelling all the way from Warrington. We look forward to welcoming you again soon.
Kind regards,
Shackletons Home & Garden
Great customer care
Had some issues but Vicky and the team at fox valley are so helpful. Customer service at its best! putting the customer at the heart of the business.
2 décembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you for your kind words! We’re thrilled to hear that Vicky and the team at Fox Valley were able to help and provide such excellent customer service. Putting our customers at the heart of everything we do is always our goal, and your feedback means a lot.
Kind regards,
Shackletons Home & Garden
Quality goods
Fantastic store full of quality items for the home and garden.
15 novembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you for your wonderful feedback! We’re delighted you enjoyed exploring our store and the range of quality home and garden items we offer. We look forward to welcoming you back soon.
Kind regards,
Shackletons Home & Garden
Shackletons offered a 5 star service
30 novembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you so much for your kind words! We’re thrilled to hear you had a 5-star experience at Shackletons and look forward to welcoming you back soon.
Kind regards,
Shackletons Home & Garden
Great customer service
I prefer to deal with real people, and having a very helpful and patient customer service lady while placing my order who went the extra mile to help sort out everything was extremely refreshing.
Order won't arrive for a while so can't review the item.
17 novembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you for sharing your experience! We’re delighted to hear that our team provided helpful and patient service while placing your order. We truly appreciate your kind words and look forward to hearing your thoughts on the item once it arrives.
Kind regards,
Shackletons Home & Garden
A happy day !
My daughter has an apartment in Cornwall whilst we live in Kent. We ordered her a Seasons4 Bistro set as a Christmas pressie but needed it delivered whilst she was away. We paid online with the request that we could only be in Cornwall for two days the next eeek to accept delivery. I chuckled thinking how many problems we had had with any delivery to Cornwall and felt our trip might be wasted like many others. However, within a couple of days I received an email stating there would be an all day delivery slot on the Thursday requested . That day we were then text a 2 hour slot followed by the driver later warning us he was 15 mins away! He arrived on time in squally rain and helped my partner deliver the day to our front door. It was beautifully packed and the set looks high quality ! We are well impressed with Shackleton , the driver and the patio set ! Top marks !!!!!! We would well recommend !
27 novembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Seasons4 Bistro set arrived on time and in perfect condition, and that our delivery team made the process smooth despite the tricky weather. It’s fantastic to know you’re impressed with both the quality of the set and our service. Your recommendation means a lot to us, and we look forward to welcoming you back to Shackletons soon.
Kind regards,
Shackletons Home & Garden
Réponse de Shackletons Home & Garden
Thank you for your feedback! We’re glad you received good service and hope to welcome you back soon.
Kind regards,
Shackletons Home & Garden
Réponse de Shackletons Home & Garden
Thank you for your feedback! We’re delighted to hear that you found our products well-priced and the ordering process easy. We look forward to welcoming you back to Shackletons soon.
Kind regards,
Shackletons Home & Garden
The aftercare from Shackletons was…
The aftercare from Shackletons was excellent. The electric recliner we purchased needed a new motor & the customer service department sorted everything out for us & kept us fully informed.
2 décembre 2024
Avis spontané
Réponse de Shackletons Home & Garden
Thank you for sharing your experience! We’re delighted to hear that our aftercare team was able to assist with your electric recliner and keep you fully informed throughout the process. Providing excellent customer service is always our priority, and we’re glad it made a difference for you.
Kind regards,
Shackletons Home & Garden
Best Price, Great Service.
Best price we found for some dining room chairs with quick delivery. Unfortunately there was an issue with one of the chairs (not due to Shackletons) Shackletons responded quickly and arrange a replacement quickly and efficiently. Would recommend and buy from them again.
18 novembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you for your kind words! We’re glad you found the right chairs at a great price and that our team was able to quickly and efficiently resolve the issue with the replacement. Your recommendation means a lot, and we look forward to welcoming you back to Shackletons in the future.
Kind regards,
Shackletons Home & Garden
Fantastic service in the shop
Fantastic service in the shop. And they delivered to Scotland
Really pleased with my table and benches
17 novembre 2025
Avis spontané
Réponse de Shackletons Home & Garden
Thank you for your lovely feedback! We’re delighted to hear you’re pleased with your table and benches, and that our team could provide fantastic service both in-store and with delivery to Scotland. We look forward to welcoming you back to Shackletons soon.
Kind regards,
Shackletons Home & Garden
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