Shelden Healthcare Avis 

495
TrustScore 2.5 sur 5

2,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... Voir plus

Noté 1 sur 5 étoiles

Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... Voir plus

Noté 5 sur 5 étoiles

From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Matériel et équipement d'hôpital

Écrit par l'entreprise

We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

495 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,7

Tous les avis

(495)

6 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good service

Very good service, brilliant bed so far .
Very pleased.

21 mars 2024
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

Great company

Great company my order of an Air Mattress was delivered next day. The online chat advisers provided excellent advice. All in all very happy with my first order using Shelden Healthcare.

27 février 2024
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

Straight forward ordering

Straight forward ordering. Exceptionally fast delivery

5 mars 2024
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

Great service again

Great service again. My third order placed with Shelden. Help and guidance received purchasing a hoist for my Nan.
Quick response and delivery was made on a day that I picked to suit us.
Thank you again for another smooth process

12 février 2024
Avis spontané
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 1 sur 5 étoiles

The item you are referring to has not…

The item you are referring to has not been received yet. The delivery date was changed by yourselves so I have no idea if your product is any good or not. I am not very happy with the service so far.

12 février 2024
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Réponse de Shelden Healthcare

Good afternoon,

Your item is booked for delivery Wednesday, you were made aware of this and accepted the new delivery date.
We are also delivering within the 14 business days as stated on the website, we will be delivering on day 12 so we are not outside of the given delivery time that was chosen by you at the point of sale.

Leaving a 1 star review is incredibly unfair and detrimental to a business when we have not broken our agreed delivery terms and notified you by text and emails throughout. Unfortunately, sometimes issue do occur causing delays, when in this case, there is no delay as it is still within the selected delivery time stated on our website "Free Economy Pallet Delivery (up to 14 business days)".

Thank you
Charlotte
Commercial Manager.

Noté 3 sur 5 étoiles

Communication skills need some improvement 9

I was pleased with the help I received in trying to identify a suitable style of chair to fit our circumstances. Having received and tried it, it was clear it could meet our needs so I telephoned to arrange return. I was not impressed by the gentleman's manner on the phone or that he gave me incorrect information about my rights to return the item. Hez did phone back later to correct his error but his over firm insistence originally was upsetting. Five days from despatch of the chair back to Shelden I have not received even an acknowledgement or a timeframe for
a refund. I feel a quick email response to confirm receipt and guidance as to how a refund will be processed is important as not all your customers have digital banking.

2 février 2024
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Réponse de Shelden Healthcare

Good afternoon,

A refund was issued the day we received the item back, a copy of this was sent via email that day.
Please check your junk and spam folder.

Thank you.
Charlotte
Commercial Manager

Noté 5 sur 5 étoiles

Simple and efficient service

Simple and efficient service. No issues at all.

19 janvier 2024
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

Delivery and set up was very…

Delivery and set up was very professional and operative very polite and professional

12 février 2024
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

Efficient and knowledgeable staff to…

Efficient and knowledgeable staff to help with the purchase and a prompt delivery with great advance notice from a very pleasant and helpful driver.

15 janvier 2024
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

Delivered on time by very helpful…

Delivered on time by very helpful engineer. Good value for money.

18 décembre 2023
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

Great experience.

8 janvier 2024
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

Fantastic fast service

Fantastic fast service. Great communication on the day. The gentleman who put the bed together was fantastic, polite and friendly. Couldn't have asked for a better service. The bed itself is sturdy and well worth the money. Just what was needed.

8 janvier 2024
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

The mattress ordered is very…

The mattress ordered is very comfortable and delivered on time

8 janvier 2024
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

Bed arrived on time and was assembled…

Bed arrived on time and was assembled very efficiently by Steve, who was also very helpful.

20 décembre 2023
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Réponse de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

Excellent service

The price was good. The customer service ladies were really helpful and informative. They arranged a delivery day with us and said the delivery driver/engineer would contact us one hour before he arrived. The driver contacted us and arrived exactly on time. He assembled the bed and explained exactly how it worked and answered any questions. We were delighted with the whole experience.

14 novembre 2023
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Réponse de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Noté 5 sur 5 étoiles

Helpful advice

Helpful advice. Order executed correctly. Delivered on time. Delivery driven very helpful.

6 novembre 2023
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Réponse de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

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