Shopembercases Avis 

I ordered something on January 19th and it is now March 9th and I have not received any updates on the order. I have emailed the company multiple times and messaged them on Instagram and they have yet to respond.

Same experience as a lot of other people. Ordered it and was told it’d be up to an 8 week processing time. It’s now been 12 weeks and I’ve emailed twice, messaged on IG and also used the help section on the website but have heard nothing back. Haven’t gotten any shipping notification, and the help function on the website said it’s still waiting fulfillment. What’s really bothering me is that they keep posting on IG about their black friday sale and new releases and stuff, but my Halloween sweatshirt hasn’t even been processed yet? I’m just very frustrated, especially considering it was a $55 dollar sweatshirt.

I’ve ordered from this website twice, and my first experience was wonderful. The item shipped fast and the quality was excellent. I was eager to place my second order but I have now been waiting just about 3 months to receive my item. The site says a maximum of 8 week turnaround time and I’ve been waiting over 12, my item hasn’t even shipped yet. Can’t get a response from customer service and I’m at the point of worrying I will have wasted my money. I am unfortunately hesitant to order from them ever again.

I ordered two of these phone cases on May 6th 2023 and still haven’t received them. I’ve wrote countless emails to the company/customer service and still haven’t had a reply. THEY RIPPED ME OFF!!!!!!

Order my case May 4 2023 and still have not received and today is May 25 2023 smh will not recommend anyone to them

I recently ordered and when it was going to be delivered it’s was the wrong weight and I had to pay 12 dollars even though I already paid shipping. I reached out though Instagram and email and I’ve still not received a message back.

Absolute scam artist and beyond unprofessional, ignores complaints, doesn’t send replacements and overall it’s better to avoid this seller, to save yourself money time and the displeasure of dealing with ember.

I have purchased a shirt from Ember before and hadn’t had issues and was satisfied. However— about July 2, 2022 I ordered two embroidered Eddie shirts (one was the 86 Baby shirt and the other was the crop top Bats shirt). On IG, ember stated she was behind on orders in general but specifically embroidered shirts would take longer. Once those weeks passed, I emailed ember. Never got a response. I finally received the order until November. The 86 Baby sweater looked great (the bats on the sleeve weren’t embroidered as mentioned in the store, but i let it go). However, the embroidery on the crop top was less than stellar. There were gaps between the border and the filling of some of the bats, so it looked like it wasn’t really completed. I emailed ember and a few days passed…didn’t get a response. I left a comment on IG, which she immediately DM’ed me asking for an order number and said she’d be sending a replacement.

Obviously it’s mid January now. I haven’t received a response to my original email or the IG message with tracking info for the replacement. Yet her IG stories every now and then update with how caught up her emails are and yet— not even an acknowledgment of what was sent or some kind of confirmation. I know ember is a student and this is obviously a small business and she was under a lot of pressure with the amount of stranger things sales she was getting, but I feel like she’s bit more than she can chew maybe. I very much get the vibe that she’s not truly able to keep with the high demand of sales and customer service necessary with that with her being in school and trying to run this business with all it entails full time. This most recent purchase and the huge communication issues definitely made me less likely to order from her, unfortunately.

Edit: The seller finally got back in contact with me to apologize and refunded the original order. They seemed very sincere and even offered to let me to pick an item of my choosing to make-up for the original mix-up.

Back in June of 2022 I had ordered several items and months had gone by without any updates. I emailed to try to see if there’s be an estimated time of arrival since I was going to be moving in the coming months. I wasn’t given a definitive timeframe and a couple more months went by. The order had finally been shipped and arrived last month but I had to go to my old address since that’s where it was shipped. The items themselves were great, except that I had received a wrong item. The item I was supposed to get was going to be a gift for a friend, a gift that was already months late, and after more emails and dms, there’s been no response from the seller. It’s disappointing that getting in contact or trying to resolve issues with orders is so frustratingly difficult considering that the items themselves are really well made.

I ordered two cases back on October 15, 2022 and I have not received my items. I have emailed the owner three times with no return email. I have messaged her on Instagram numerous times and once she said she would process my order but has not yet.

When you message ember cases they don’t get back to you . Will say on their IG story that they will get back to the emails and never do . This shop was good but feels like she doesn’t care she needs to do better. I know she does it all herself but if she wants a business she needs to be more professional and helpful to her customers.

I placed an order that was almost $200. No embroidery items. I received a shipping notice with a tracking number on 11/17. Ember posted that all orders were going out by black friday. I made repeated attempts to contact her by instagram dm, post comments, and emails and received no response. Finally I made a DO NOT BUY IG story that finally got a response on 11/25/22. At that point she said the following.
1. That my order was never processed so it was going to be refunded and replaced.
2. That it WAS shipped ("We packaged this up this week")
As of 11/28 there was USPS still doesn't have the box, but I did receive a refund. She also insisted YET AGAIN that I will receive it this up and coming week.
She sent no less than 2 reminders about the 2-4 week processing time but I'm not sure how you can generate a label and a tracking number without filling a box.

*Update*

I did finally receive my order (about a week and a half after making my original post.) Never responded to any of my emails.

Placed an order on October 8. Site says 2-4 weeks for processing. It is now November 17. I’ve sent multiple emails requesting an update on my order, with no response; yet she constantly unveils new merchandise on instagram. **Take care of your current orders Ember** Since my credit card was charged, I have not received my order within the time promised, and Ember is choosing not to respond to my emails, I have no other choice but to contact my cc’s fraud department.

I placed two orders of a ton of stranger things shirts. I received all but 1 within 3 weeks. The quality of the shirts are amazing! It took every a bit to get ahold of her for the last shirt but she was very kind and offered a refund but I said I wanted the shirt. The shirt is on its way and I’m so excited! 10/10 recommended

I received my order in 8 weeks, which is ok knowing that I live in France. The problem is the design; it’s so poorly printed that once you wash it, it will completely fade away. That’s exactly what happened with mine, so I’m very disappointed. I also paid a lot of taxes which is normal (again, living in France) but in the end, when you add this to the price of the shirt it’s just ridiculous. And the shirt used is clearly a basic H&M si overall I do not recommend this shop.

If I could give 0 stars, I would. I ordered the '86 Baby sweatshirt back in July. I just received it today in the mail after being told in the first email I would have the item in a few days... that was 4 weeks ago. I then received zero reply to an IG comment and DM I left on her page. I also sent another email asking for a refund, which was also left unopened. I finally received a DM back that she would send a refund. I had also escalated a claim on PayPal at this time, which is why I assume she was going to refund me. Instead, she ended up shipping the sweatshirt out instead of refunding me, and that infuriated me the most. I wanted my money back, not your product, not anymore.
I opened the sweatshirt today: The design is not centered, and the design on the sleeve is a print, not embroidered, which was advertised on her IG. I'm done with this war with a shop owner who knows no customer service, nor communication. As someone who worked in small business retail for 3 years and continues to work for 2 small businesses, there are ways to treat customers who have been waiting patiently for an item. Let's start at transparency and honesty. I'm not sure if she bit off more than she could chew, but maybe a limit should help. Good luck to those who will be ordering from her again, I will not be. A waste of money and time.

I ordered two things from here. The Eddie shirt is amazing and worth it maybe not the wait time of 4 months but the shirt gives it the 1 star review. However I also ordered the Eddie 86, sweatshirt and it was not what was shown or described online. The 86 was embroidery (off centered by the way) but it was also supposed to be embroidered bats on the sleeve but the item I received were these glittery iron on bat stickers instead. In any videos and the product on her shop never mentioned anything of the sort and she advertised as the bats being embroidery. It’s extremely disappointing because I had waited 4 months and spent $ for it to be something other than what I ordered.i tried reaching out 2 weeks before for a refund because I no longer wanted to wait since I already paid. Never heard back. Then all of a sudden 3 days later my order ships.. I want to return and be refunded because the item I got is not at all what I paid for and was suppose to receive but I am unable to get hold of ember cases and I have sent multiple emails, dms and everything still nothing. I definitely do not recommend and will never buy from again.

This is one of the best small businesses out there. All of their merchandise is top quality, and they are very hardworking. People try and complain blaming the mistakes of shipping companies on this small business when it is never their fault. I have ordered many things and they are always top quality items, and usually come in within the given time frame. Sometimes things arrive late, but people have to understand that there is a person working behind this company and they are doing the best they can, which is amazing. Have patience with your items and don’t blame shipping delays on the small business. :)

Thank you ember for reaching out and making my experience a whole lot better than my first. I greatly appreciate it! “The Batman” shirt just arrived today and I am in love with it! Picture quality is wonderful probably my new favorite shirt. I know being a one person business gets a little busy but the best thing is communicating with your customers making sure they aren’t worried about their orders. Thank you once again for an amazing shirt!