In a pickle. Ordered a tray from (another company) on 3rd of April, sadly they failed to deliver until the following Friday the 10th of April despite a promise of 3 working day deliveries. I was fo... Voir plus
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Lisez les avis des autres
Swift service - items arrived well before anticipated day of delivery. Driver particularly helpful, lifted shower tray up and over the front door step and left it at the foot of the stairs. Guidance... Voir plus
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The web site enabled the fast identification of our preferred options for tray, enclosure, and shower control. The online chat answered my questions on delivery time quickly and accurately. Payment wa... Voir plus
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I’ll keep it brief.Ordered a shower tray from Kartell through Shower Trays online. Ordering and arranging delivery was seemless even allowing for me requiring a change of delivery day. Delivery a... Voir plus
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À propos de l'entreprise
- Rénovateur de salle de bains
- Magasin d'articles de salle de bains
- Grossiste en céramiques
- Fournisseur de meubles encastrés
- Magasin de rénovation
- Magasin de portes de douche
Écrit par l'entreprise
Shower Trays UK is a British company specialising in shower enclosures and shower trays. We have over 2000 showering products available at very competitive prices. Our partnerships which specialist delivery companies ensure your items are delivery on time and in good condition.
Coordonnées de contact
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, Royaume-Uni
- 0121 508 9981
- contact@showertraysuk.co.uk
- www.showertraysuk.co.uk
4,2
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great Customer Service
The product I ordered was no longer available. The company assisted with a replacement and discounted the product due to the inconvenience.
27 octobre 2024
Absolutely superb
Absolutely superb, ignore the bad reviews, this is a quality tray and a top service, extremely pleased
25 octobre 2024
Excellent quality shower cubicle
Excellent quality shower cubicle. Easy to follow installation instructions. Delivered within 5 days of order. Definitely recommend Shower trays UK
29 octobre 2024
Avis spontané
On the website
On the website, shower tray was showing as “in stock” ( although it did say ‘low’ stock levels) Received an email a day later saying tray not in stock and would be at least 2 weeks - refund was dealt with promptly and did me a favour as I found a better tray, next day delivery and cheaper from another retailer
29 octobre 2024
Avis spontané
I had a very disappointing experience…
I had a very disappointing experience with my shower tray. I bought this in May and the delivery guy was unprofessional. After installation, I noticed the tray isn’t level—water drains to the corners instead of the middle. Static water just sits there. I wouldn’t recommend this product.
2 mai 2024
Avis spontané
Réponse de Shower Trays UK
Good afternoon,
We are very sorry that you are disappointed with your purchase. I have looked into in this and cannot see that you contacted us to report any issue with your order.
You can be assured that if we were notified we would have investigated your complaint.
The last correspondence available to me, was an email from ourselves to confirm your delivery date.
Kind Regards
Alex
Great shower tray
Great shower tray, customer service immediate response, pleasure doing business with you.
21 octobre 2024
Avis spontané
I recently purchased a shower tray and…
I recently purchased a shower tray and toilet from Shower Trays UK and found the experience totally satisfactory. The website is easy to navigate, the prices competitive and I also telephoned for advice which helped me with my decisions. The items were delivered on the days specified when ordering, with the toilet arriving next day as I needed it quickly. Excellent all round!
21 octobre 2024
Avis spontané
Had the product size I required and…
Had the product size I required and were very helpful in arranging delivery. delivery man also very helpful when only my partner was there to receive.
16 octobre 2024
Avis spontané
Excllent communication
site is very easy to use. Really excellent communication and help from the sales team.
15 octobre 2024
Avis spontané
If I could give less than a 1 star then…
If I could give less than a 1 star then I would. Emails are never answered! Delivery was late, then refund was denied after awaiting a response. Multiple emails sent with no response. Shop elsewhere as this company is a disgrace
17 octobre 2024
Avis spontané
Réponse de Shower Trays UK
Good afternoon Angela,
We are extremely sorry we are unable to respond to your obvious frustration, as we cannot identify your order. If you are able to provide your order number, I would be happy to investigate further.
Kind Regards
Alex
Don’t bother!!!
Haven’t received it yet… 14 days after ordering.
UPDATE: apparently the order did not go through, and it is now out of stock. The sales rep I rang was unfriendly and curt. Never once apologised for the inconvenience, just made excuses for not answering emails and justifying the failed order… ‘Well we played our part’…
DON’T BOTHER!
If I could give a 0 star rating I would
15 octobre 2024
Avis spontané
Réponse de Shower Trays UK
Good afternoon,
We appreciate you taking the time to leave a review.
I am really sorry but we are unable to assist you without some additional information. If you could please provide any reference / order number received, I will be more than happy to investigate further.
Kind Regards
Alex
Superb Service & Products
Superb.
Great products....great prices...hard to match.
Customer service is absolutely rpp drawer too. Will use again and have already referred!
27 septembre 2024
Avis spontané
Wide choice and excellent price
The shower tray I ordered was exactly what I was looking for, non-slip and the same footprint as the bath it is replacing. It was also in the sale and at an excellent price. I placed my order, which took over 2 weeks to arrive as it was out of stock. Lee kept me fully informed of progress and it arrived when stated. It hasn’t been installed yet, but it looks perfect. I feel I should point out that it arrived on a big pallet so it could be stored upright, and was consequently very heavy. We left it in the garden until we could muster friends to help us get it off the pallet and in the house upstairs under the spare bed. It has to be stored flat when taken off the pallet. I’m very pleased with how easy the ordering process was, and would use this company again.
6 septembre 2024
Avis spontané
I do not recommend the order arrived damaged
I do not recommend the order arrived late and damaged
20 septembre 2024
Avis spontané
Réponse de Shower Trays UK
Hello Tomasz,
We appreciate you taking the time to leave a review,
I have just looked into your order and cannot see any correspondence regarding damage to your order?
I will follow this up with a separate email shortly, to see if there is anything we can do to assist you further.
Kind Regards
Alex
Shower tray delivered without the trap…
Shower tray delivered without the trap nor upstand seal. Had to arrange delivery of these missing items.
The 850 x 1700 shower tray was not worth the money paid for it as I had to strengthen the underside upon installation. I requested some level of compensation for the inconvenience only to be offered a discount on future purchases. An offer I will not be taking up. You live & learn 🤔
16 septembre 2024
Avis spontané
Réponse de Shower Trays UK
Hi Martin,
We appreciate you taking the time to leave a review.
I am very sorry to hear that the waste & upstand were missing from your original delivery. This order was sent directly by the manufacturers, and as soon as we were made aware of the issue, we arranged for the manufactures to dispatch the missing parts to you.
It is disappointing for us that you are unsatisfied with your purchase. We sell large quantities of this range without complaint, however we will monitor this in the future.
Best wishes,
Alex
Excellent comms before buying
Excellent comms before buying. Excellent product when delivered. I made a mistake in ordering, which was immediately sorted by Danny in Customer Service. Brilliant overall experience, would highly recommend.
13 septembre 2024
Avis spontané
Réponse de Shower Trays UK
Good morning Mark,
Thanks for taking the time to leave us a review.
We are so delighted to hear you are happy with our service. We pride ourselves on offering the highest level of service throughout the order process, so it's really rewarding to hear your kind words.
Thanks again for our 5-star rating. We look forward to you shopping with us again in the future.
Best wishes,
Alex
AVOID
Bought two mirrors on 5th September, we have 24th September and it still hasn’t been delivered. Zero communication. Send emails no response.
Order number 1000030248
24 septembre 2024
Avis spontané
Réponse de Shower Trays UK
Good Morning,
Thank you for taking the time to leave a review.
We take great pride in the service we provide, and so it is extremely disappointing to hear you are dissatisfied with the service received.
Having looked into your order I can see that the delay in receiving your delivery was due to an issue with our courier, who unfortunately didn't notify ourselves there was a problem on this occasion.
As soon as they confirmed the products had been damaged in transit, a replacement order was raised with the mirrors now being delivered directly from our suppliers, in order to try and save time.
This was then immediately communicated to yourself via the email address provided on your order. That said, we take your feedback on board fully, and recognise on this occasion our usual levels of communication perhaps fell short up until this point.
Our suppliers have advised that the mirrors should actually have been delivered on 21/09. I will email you my contact details so that I can assist you in resolving any outstanding issues, should the above not be the case.
Once again, we are very sorry for any inconvenience caused.
Kind Regards,
Alex
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