Siampark Avis 

Negative Review of Siam Park

My visit to Siam Park was a huge disappointment and a complete waste of money. As a parent of a 4-year-old child who is under 100 cm tall, I can confidently say that Siam Park is absolutely not a family-friendly place for those with small children. I’m sharing my experience to warn other parents from making the same mistake.

1. Lack of Attractions for Small Children
Despite being advertised as a family-friendly destination, the reality is that my child had access to only two attractions: a basic beach and a swimming area. These are experiences you can easily find at the seaside for free. All the other attractions were unavailable due to height restrictions. For a 4-year-old child, there was virtually nothing to do, making the park completely unsuitable for families with young kids.

2. No Information About Closed Attractions
The only dedicated children’s area, Lost City, was closed. What made matters worse was that no one informed us of this when we purchased our tickets. There were no warnings or notifications, and this is unacceptable. Such information should be prominently displayed before customers make their purchase. It felt like deliberate misinformation to secure sales.

3. No Refund Policy
It is outrageous that the park does not offer refunds, even when customers are unable to enjoy what they paid for. Everyone should have the right to a refund if the park fails to deliver on its promises. My family wasted money on tickets that were absolutely not worth it. This policy shows a complete disregard for customer satisfaction.

4. Ruined Day
The entire visit was a nightmare. My partner was forced to stay in one spot with the kids while I tried to make the most of the attractions alone. It completely ruined our plans for a fun family outing. It was frustrating to know that the money we spent was entirely wasted, and we couldn’t even enjoy the day together.

5. Not Family-Friendly
This park is solely geared towards older kids and adults. If you have young children, Siam Park has nothing to offer. My experience clearly shows that it is not a place for families with kids below a certain age or height.

Conclusion

Siam Park absolutely does not deserve its reputation as one of the best water parks in the world, especially when it comes to accommodating families with small children. The lack of attractions, failure to inform customers about closed areas, and the unacceptable no-refund policy are disgraceful practices that alienate and frustrate visitors. I cannot recommend this park to any parents with small kids – you will only waste your time and money.

The management of Siam Park needs to seriously rethink their approach to customer service. Implementing a refund policy, providing accurate information about available attractions, and investing in facilities for younger children are the bare minimum changes they need to make. Until these issues are addressed, the park does not deserve its positive reputation or the title of being family-friendly.

Think twice before visiting – I cannot stress this enough!

Staff are so rude and miserable.

The staff really are poor with bad attitudes and really unhelpful.

Petty rules constantly enforced and signage for the park is awful. Im a full grown man who was told off by a young lad working there for standing up in the rapids to help my partner...

You'll end up walking round into dead ends not knowing where you are going.

Changing rooms and lockers are small, dark and you have to pay for them! Despite having to pay €40+ per person!

Food and drinks typically over priced in these places and nothing new here

Staff have cameras and will take photos of you and try sell them too you when you leave.

No idea what the hypes about, don't go. Waste of time and money.

Staff need new jobs, all seem entitled
With chips on shoulders!

Het was een super dag!voor de kinderen maar ook voor ons. Elke glijbaan gehad.. wachttijden waren zo 15 minuten.goed te doen!sommige zelfs korter. Wij waren er op zaterdag.
Genoeg plek om te liggen. Water was wel erg koud!volop life gards die goede uitleg gaven

I am staggered that this place has been rated the world's best water park for 8 years in a row. The rest must be atrocious. Siam Park was a massive disappointment and not even close to being worth the money. Firstly, the shuttle bus was over half an hour late. Secondly, they were more interested in making you queue for photos than letting you into the park to enjoy it. Thirdly, their staff were unhelpful and at times downright rude, enforcing petty rules for which there were no signs. Fourthly, the signage was awful and unclear, very hard to navigate or work out where things are. Fifthly, it was massively overcrowded, with no changing facilities and having to pay €10 for a tiny locker after paying a fortune for the main ticket was a slap in the face. Finally, the queues were ridiculously long so you only get to go on a few rides even across a whole day. Yes, the wave pool is cool, and the Dragon was an amazing ride, but that doesn't make up for the rest. Siam Park is disorganised, unwelcoming and massively overrated.

Paying almost 150eu for a family of four. We were there for two hours and effectively used 1 slide. Queues are extremely long. We left angry and feeling ripped off. It was our last day of visiting Tenerife.

Park seems great and slides even greater, but it is way overgrouded. Waited 80min in queue for one slide. Even fast track had to wait atleast 25 minutes. Wasted all day got to go 3 slides. If bigger trip advising sites would let to leave reviews then people could keep away before ruining a day of their vacation. We came with two families and we would never come back even if the tickets were half the price. Everyone are very dissapointed

Looooong queues, virtually no signs, rude staff, terrible food and a bad bus service. Definitely not recommended.

The park is very beautifull, the slides are very much fun, and could be a very great experience....but the fast tracks ruined every good feeling. Even though you wait a long time in every line, you are looking forward to the try- out, but then you see the same people four times rum past you at the fast track. If you think you want to buy the dast track, be ready to be treated badly by the other guests.

Schöner Park, macht viel Spaß. Wir hatten aber das Gefühl das die Größenangaben nicht passen. Unsere Tochter ist 1,25 m groß und war an den Abmessungen im Park nur 1,20. Haben vorher extra nachgemessen.
An einer ""roten " Rutsche durfte sie rutschen, an der gelben musste sie zurück...
Sehr voll, teilweise lange Wartezeit.

Amazing time and amazing experience. When there with fast pass, done all slides in couple hours. Really happy. Definitely will be back here in a future

Me and my boyfriend went to Siam Park recently and we were really looking forward to our fun day out, knowing what to expect as we have both been before with friends.
We started our day off getting a €10 locker, then on to the lazy river.
The first actual slide “the snake one” we went on we got a double ring and lined up, as soon as we got to the front of the line a slim member of staff looks me and my partner up and down and said we couldn’t go down and asked if we were over this certain weight. Me being slightly offended and insecure, I laughed it off and asked what he was trying to say!
This gentleman seemed very smug and told us that he was only 75kg and we couldn’t be anywhere near that, I said we would be fine and he proceeded to tell us we could come off the ring or hit the wall at the bottom (There were people at the bottom of the slide anyway to stop us hitting the wall) He said if we really wanted to go down together to put our thumbs up at the camera, and I told him no. This gentleman proceeded to speak Spanish to a father and son who was waiting behind us, that I can only guess asking to swap, my boyfriend got on the ring with the son and I got on the ring with the dad, before I got on the ring though I asked if I’m at the front, he looked me up and down again and said no.
As soon as I got to the bottom of the slide, I just sobbed, I felt horrible, embarrassed and discriminated against that I had been treated in front of so many people. Just out right shamed.
Don’t get me wrong, I’m not stupid (nor am I skinny or even heavily overweight), I know there is safety precautions but that’s not a way to speak to someone.
We tried to enjoy our day after that but we felt like it put a dampener on the day after paying all that money, being spoken to like that and then felt restricted to go on any slides that require a double ring.
I would advise anyone that is slightly larger to this.

Parksituation ist Katastrophe, die umliegenden Parkplätze sind nicht gepflegt und gleich weg, man kann für 7€ einen Parkplatz bekommen aber die Fläche ist auch nicht groß, besser mit dem Bus kommen, die erste 1h ist nur Wartezeit, hatten zwar online ein ticket gekauft mussten aber für die schließfächer 1h anstehen und dann dafür noch 10€ zahlen, Grundsätzlich ist der park sehr cool nur für mich war er sehr unübersichtlich bei den Wartezeiten von den Rutschen bist du gleich mal getäuscht worden weil man nicht gesehen hat wie lang die schlange ist. Würde kein zweites mal hinfahren da mir das Geld zu schade ist

Staff so helpful to us when visiting with ASD son.given fast pass and discount
The park is out of this world
Just magical
The layout the rides the man made beaches
Food ...everything was excellent 👌
Thanks Siam park

Me and my boyfriend had pre booked tickets for Siam park on Wednesday 4th September.
We had booked our whole holiday to Tenerife purely for Siam park and we were very disappointed, even though we had pre booked tickets it still took 45 minutes to queue and to just get in and then to wait a further 15-20 minutes to get a locker. We arrived at 10:30 and it was nearly midday before we were ready to go onto one of the slides, to then find out that we had to wait another hour to actually get onto the slide. We then decided to go pay extra for fast track tickets as we didn’t want to miss out only to be told they had all sold out!
After this we made the decision to leave as we didn’t want to spend our whole day Queuing to experience and enjoy 3-4 rides before closing.
I understand that Siam park is the biggest water park in the world but There was far to many people in the park and you should lower the capacity in order for people to fully enjoy the day! We had jumped in a taxi and went 5 minutes down the road to aqua land to find similar rides and experienced all off them and not having to queue for a single ride.
To say again we are very disappointed and would like a refund and our money back!

Die Attraktionen war atemberaubend ,einfach toll! Wir waren samstags, obwohl viele Besucher da waren haben wir im Schnitt 10 min gewartet einmal ca 20 min. Was absolut okay ist. Wenn wir nochmal kommen holen wir uns ein fast pass ,dann wird man in der schlange vorgezogen ( kostet 28 euro ).Die Blumen und Pflanzen sind wunderschön . Es ist alles sauber. Ja Schließfach kostet, was ich als okay empfinde. Bemerkenswert finde ich,das sehr auf die sicherheit der Besucher geachtet wurde30. Es ist sehr zu empfehlen!!

ZO SLECHT!! wauw nog nooit zo iets meegemaakt. Echt niet je geld hieraan uitgeven. Duur, lange wachtrijen en een manager die zogenaamd geen Engels spreekt om je af te wimpelen. Manager genaamd: Miguel!! terwijl er op zijn shirt 4 talen stonden.

Siam night is een grote catfish, eerst aanschuiven voor een verplichte foto (20min) vervolgens nog eens een uur aangeschoven voor een locker en het is al maar van 20:00-24:00 geopend. Zeer pijnlijke vloer om het park rond te lopen maar natuurlijk heeft Siam park zijn eigen zwemschoenen voor 15€… wij zagen veel reclame over licht shows tijdens Siam Night… niets te zien. Dan nog wachtrijen die steeds langer worden door grote groepen jongeren die voorbij staken.

Bus service shocking. No timetables on bus stops. Then return trip we ended up walking. Was mayhem trying to find out which bus was ours, asked the staff and he directed us, to find out the bus was another one, no destination of where each bus is going. Many annoyed people. We had to walk home. Not great after being on feet all day. Dirty water in wave machine pool. Long waits for slides, even with fast pass. Let far too many people in and charge the earth where as local residents get 75% off on the busiest season, dont get it.

Ok so very chaotic as you enter the park,had a vip pass for 3 people £360 for the day. On entering 3 lanes to choose from I entered the lane of bought tickets already no staff until you get to scan your Qr codes. Went into park queued for locker got to desk( girl didn’t speak much English ) should have been issued my wristbands on entering park, no one told us this at the point of scanning our tickets. Had to go back,queue again, early start ruined and now no lockers. Had to leave bag and valuables with another family’s bags on a deck chair all day as they experienced the same fate.Not enough lockers not enough help on entering park. No friendly staff anywhere to ask where to go for rides just staff to take your money in gifts shops. This park has some good rides but without a pass you’ve had it. The things that are not included in our £360 ie chocolate bars or sweets or milkshakes (why not) leaves a bad taste.

We really looked forward to this visit Siam Park. I come from a country where we have all kinds of activity parks (incl. water parks), so I have a ‘baseline’ of expectations for stuff like this. We went there 2 adults and 3 kids - arrived at 12:30. In short Siam Park was a disappointment - at least for the price. The queues were 50-70 min wait for the slides. The place was super crowded. Our kids managed to try 4 slides over the 5 hour time span we were there. It was not even possible to sit anywhere while waiting for the family to come down from the slides (all sun-beds occupied). Sure, you can pay for an upgraded and ‘faster’ experience as for the waterslides - (Fast Pass for an additional €28 pr person) but I think that just makes Siam Park pointless and inconvenient as a family activity. It makes it come the whole thing come across like a tourist trap. We give this attraction 2 stars. One star for is its beautiful surroundings and design - definitely a job well done. Second star for the many life guards that were present and active. But that is it. I would not recommend this place (money or time-wise) over a day at the beach. And especially not to families with (younger) children - unless they have very patient kids! For us, this was a waste of money. We have had way better experiences with other activity parks in this category in the past.