Siliconecustoms Avis 17

Would give it 0 stars.

Ordered in August 2025. Still no order received. Now pursuing legal action for time wasting, business losses and unreasonable delays.

Its a scam. Dont buy anything. They dont provide refunds or any updates. Now because ive threatened legal action, they made a fake royal mail label as in its ready to send. Still not updated.

This company is fake. However, since ive checked the details and retrieved their Companies House, im taking legal action.

THIS COMPANY IS ABSOLUTELY UNPROFESSIONAL. I made a very small silicone mold order that is fairly easy to make with a week. But this company took 6weeks to get me the product I ordered. When my order arrived it came incomplete with missing materials, and missing some other stuff they added on and promised to give but they did not. It came damaged with signs of being poorly handled, holes in the mold, bent and the silicone mold had hairs inside of it stuck in the silicone mold.
Ever since the day I made my order. It straight up felt like I was scammed. They don’t give any updates all. I called more than several multiple times but they didn’t answer the phone or reply to the voice messages I left them. After they delivered my ordered I called them and left a message but they didn’t answer or reply. IT IS A SCAM. I will be getting the police involved, if they refuse to give me a full refund. This is very outrageous.

Originally found this seller through Etsy as I needed a custom-made silicone mould to use for my shaker charms. After sending over a draft for my design I got a quote within a few hours and agreed to payment. I was a bit wary at first as the link requesting payment was through email via the company's own website, despite communicating through their Etsy sales page. To make my fears worse the track my order link through email kept appearing "could not be reached" and the website's account option said the same when you attempted it.
I reached out to the seller just after a week through Etsy messaging as I hadn't received any update and the tracking link still didn't work but they assured me that the order was still in production. A little over 4 weeks and I received another email to say that the item had been dispatched and received it roughly a week after. Despite how long it took to receive I can safely say it was definitely worth the wait! The final product is made of strong high-quality silicone and exact to the required measurements that I asked for. I think the company website needs some work but all in all I am a very satisfied customer! Thank You very much!

Communication was good to begin with, then stopped completely after order was placed with them. Order placed 13th of August, was meant to take 9 working days, it’s now mid September and haven’t heard back, no one answering phones either. Don’t use.

I don’t enjoy leaving negative reviews, and I genuinely gave SiliconeCustoms multiple chances to resolve this. I placed an order on July 2nd, left a note requesting someone contact me to discuss cavity sizing (as this was important to my use case), and received no confirmation email, no product, and very little communication overall.

I tried to reach out through several channels—email, phone, their messaging system—and while they offered to arrange a phone call, it was never honoured. Weeks passed with no updates or explanation.

Eventually, I received a short email stating that my refund had “already been processed”—no apology, no acknowledgment of the missed call or the lack of communication. I understand things go wrong sometimes, but courtesy and accountability go a long way, and neither were offered here.

I’m glad I’ve been refunded, but I can’t give more than one star based on my experience. Hopefully others receive better service, but in my case, it fell far below expectations.

EDIT: Regarding SiliconeCustoms reply. Yes I was given a refund, however they did not offer me a refund until I sent a second email formally requesting a refund and threatening further action. Only at this time did I receive an apology from them

They seem to believe that I could have been aware that they were not taking orders at the time I placed mine, however this was absolutely no way I could have known this as there was nothing on their website to state this, and they did not reach out to me to state that this was the case

Regarding the phone call, the company themselves asked me to schedule this, which I did on the 6th of July. It is now the 20th of July and today is the first time they have explained why they did not attend the phone

They are blatantly smearing the truth, as I was given ZERO indication that they were not operating, and despite reaching out several times via phone call and emails, they only explained themselves today and offered an apology today, despite being able to email me on the 16th

I am now taking this further to the Northern Ireland’s Official Consumer Supports Service and will be filing a complain to the UK’s Trading Standards

Great service and quick process. I aim to use to custom silicone mould to create a resin copy i can use for metal sand casting. Looking forward to receiving shortly. Many thanks!

I lost contact with you support,
Ama didn't reply back to me and all my money and time is lost!
I want a full refund!
This is a scum!
Mail me back if you think otherwise..
This is just outrageous!

Very helpful - gave a reality short turn around time and the team went above and beyond even hand delivered my items
Thanks again :-)

Really good service

The mould was really well designed and detailed. Hoping to send another design file.

Great customer service, very helpful and easy to communicate with. The product looked great.

Got some chocolates mould made. Great experience from start to finish and will be back

I ordered a simple custom mould in August to the value of £65. After two months of waiting and two promised fulfillments, I claimed my money back through my bank. I believe they either had no intention of making my mould OR they are so disorganised that they couldn't manage it. Customer service: nil. Communication: nil. Honouring order: nil. It's no surprise why this company have negative reviews, both on here and on Etsy.

After my previous bad experience where I was sent only half of my order and half of those were so poor quality they couldn't be used.... I received an apology email 6 months later and an offer to resend the order. Surprise surprise, said order has not appeared and no further communication. Avoid at all costs.

Excellent service! They were very helpful in getting my order right! I couldn't find a service like this anywhere. I will be using them again!