simply be Avis 

We used to order on figleaves until simply be took over but simply be is a joke. 3-5 days delivery… joke. Sizing… joke. Bought 5 of the same bra but 3 different colours and all 5 are different sizes. Should have been a 44h. I am sure one was a 44 others a 42 40 and 2 38s by the way they fit. One of them had at least 4 inches smaller then the biggest one we had which in the second order ended up fitting as the 42. Absolute joke. Also only got our deliveries because I wrote complaining via email on day 4 of it still not being dispatched!!! One both occasions as well. Honestly they should be ashamed. Need to get sorted out!

My experience with this company is great am enjoying the variety of items they have to offer

I used them occasionally when I can't find what I like at Yours.
Today I wanted boots (see Yours review) and for the life of me couldn't find my glasses. I searched high and low.
I'm sure the words "I'm so sorry, I've lost my glasses and I can't see a bloody thing" are the words every call centre agent dreads, but hear them she did! She was sweet, patient and understanding, double checking what i'd ordered and even offering to describe them so I knew it was what I wanted. How kind was that?
She waited while my husband took over and read my card number as I couldn't see it (why do they make card numbers so small?) and repeated the order again so I was sure.
Thank you doesn't begin to say how I feel!

For the first time, I’m extremely disappointed with Simply Be/JD Williams. When my parcel arrived, the inside of the bag was covered in some sort of unknown substance. It had what I believe was a vanilla smell. Thankfully, all the items were in their protective packaging except for my pink Adidas hoodie, which was open. Fortunately, no liquid stains had gotten onto the hoodie. However, my Puma pants did have the liquid on them, so I put them in the wash.

Upon removing them from the washing machine, I realised they were the wrong pants that had been sent to me. I ordered wide-leg joggers with the Puma label at the top, but I received Puma leggings with the brand label at the bottom. I realised after washing them that it was too late to return them. I was indeed concerned about the substance so I cleaned up as fast as I could as I do have a dog and didn’t want him to ingest anything.

I’m not sure what the liquid substance was, but I was not impressed. I’m also unhappy about being sent the wrong item, which caused me to wash them in the first place, as I didn’t know whether Simply Be/JD Williams would accept a return or if I would be blamed. Now I have a pair of Puma leggings that I did not order, and I am still paying for them.

I ordered a lovely dress (first time order with this company) When it arrived, a completely different item (shirt) was given to me. The shirt was placed in a bag clearly labelled with the barcode & name/description of the dress? How has that managed to bypass quality control if that's such a thing? Now I have the inconvenience of returning the incorrect garment otherwise I'll be charged for it.
To be fair, SimplyBe has arranged next-day delivery on a newly ordered dress. Hoping it arrives with what I ordered this time!

Awful customer service. I sent a faulty item back, and they returned it to me as it was over 28 since I’d received it. This is despite already contacting them about the faulty item, and being advised to return it for a refund. This has been going on for months now, and I am still no closer to a resolution.

First time ordering from them never again ever shouting can’t hear call given wrong info had to cancel order and order again second person shouting could not understand my language a night mare won’t order again ever

Easy and simple

I placed an order which I needed to return,
My account wouldn't let me request the return (even though I tried the day after delivery)
Contacted customer service who kept sending generic instructions for how to arrange a return which wouldn't work!
I'm now past the return window and still no further!

I had a stroke and I find it so good as I don't like talking to people I don't know

Payment method is so easy to use . You can choose to pay the minimum or a larger amount of your choice. They send friendly reminders each month it's when your payment is due.

Quick and easy

Very quick and easy way to pay

Received a freezer from them on the 9th of January- called them to return it, 5 minutes after receiving it as it was a LOT SMALLER than advertised , NOT AS DESCRIBED ! Ever since then, today is 16th , i called them 4 times and filled in their RETURN FORM online 4 times as well ! NOTHING HAPPENS !!! Online sends anautomated email saying someone wil contact me- NOBODYDOES ! .. .and on the phone, they apollogise and say the same- someone will contact me- NOBODY DOES !!!
ALSO - they have NO COMPLAINTS PROCEDURE ! i think that is ILLEGAL in the UK ???
So... what now ???????????
They ignore me and do not collect this , back !!!PS- *** Reported them to Trading Standards today-16th of January but that won't refund my money !!!
UPDATE - 28th January -- STILL NOT COLLECTED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They keep me in a loop saying they will arrange collection within the next 2-3 days but nothing happens !!-----
----UPDATE - 10 February 2026 .. stil NOT COLLECTED !!!!
------You ignore me , sending a loop of same reply, asking for my name and tons of other info ! -- whioch i give you again and again , in a loop !