Sadly, Simply Health has become super-complicated. It refuses to recognise my Touch ID, despite my setting it up many times. It's reluctant to even display current or past claims because its so... Voir plus
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Lisez les avis des autres
Katie was extremely helpful, and gave me all the info i required. this was followed up by an email with even more information. Customer services like this is very rare these days, and I was very impr... Voir plus
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I’ve had my policy with Simply Heath for over 20 years and it’s the best decision I ever made . The worry about costly emergency dental care is negligible as this policy gives huge peace of mind . I... Voir plus
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A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Voir plus
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À propos de l'entreprise
À propos de Simplyhealth
Écrit par l'entreprise
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessCoordonnées de contact
Andover, Royaume-Uni
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,5
Excellent
5 k avis
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Poor service from Simply Health
Why do simply health only email me when they are due to pay out (in other words all receipts etc are filled in correctly) but do not email me when things have been incorrectly filled in, by accident.
It is left to me to investigate the matter online, with which I am not very clever.
29 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Mr & Mrs Petty,
Thank you for your review and I'm sorry to hear you find our service poor.
A large majority of claims are processed automatically and using the details the customer has entered. Therefore, regrettably we wouldn't know if the data has been entered incorrectly.
Some claims are still manually processed and the receipt and form are both checked to ensure they match. If they need correcting then this is actioned.
You are given the chance to check your information is correct before pressing the submit button so it might be worth just doing this.
Kind regards
Esther
Customer Relations
Simplyhealth
The new website makes it almost…
The new website makes it almost impossible to find the subject you are looking for so much advertising
The chat box bears no resemblance to the subject matter you want to access
The phone answered by AI is impersonal and not geared to answer any queries The human I was eventually put through to was pite understanding and able to answer my question
14 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Valerie,
I'm sorry to hear of your unhappiness.
I can confirm Simplyhealth's website is independent and therefore has no adverts included in any way so I am unsure why you would be seeing adverts. At your earliest convenience, please email us some screenshots of our website which shows the adverts so we can investigate further. the email address is customererelations@simplyhealth.co.uk and please include your name, date of birth and home post code.
Both our live chat and telephone lines are initially operated by a digital assist and as they can answer many queries in the first instance.
The live chat feature has subject boxes for you to choose from and at the end of the list, you are asked if your query was resolved and are given the option to be transferred to an agent. Our telephone lines also give you the option to be transferred if you need to be.
Kind regards
Esther
Customer Relations
Simplyhealth
Courtesy and efficiency
Very courteous and very efficient in giving updates.
Thank you
13 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Dr Peter Heinl,
Many thanks for awarding us with five stars. I'm really pleased to hear you find us very efficient and courteous,.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very helpful staff - Ann
I spoke to Ann Taylor who was very helpful and professional in addressing my queries. Ann clearly explained to me how the scheme worked and how to access certain services that are available to me. Thank you for answering the many questions that I had and directing me to the right place. Very helpful staff member who deserves recognition for her ways of working.
Thank you - Omar
11 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Omar,
Thank you so much for your amazing review and sharing your experience of speaking with Ann. I'm really pleased you found Ann very helpful and professional. Ann will be made aware of your comments, as will her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Couldn’t be worse
Couldn’t be worse. Incompetence beyond belief. No longer able to log into my account. They claim no knowledge of my current claim that was lodged over a month ago. Impossible to contact and speak directly to anyone. Shocking!
10 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Denis,
I'm sorry to hear of your dis-satisfaction with Simplyhealth.
In order for us to investigate the concerns you've raised, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code.
Please make reference to this review and include the details of the claim concerned. You could attach a copy of the receipt to the email.
Kind regards
Esther
Customer Relations
Simplyhealth
I was able to communicate with a human
I was able to communicate with a human, much better than a chatbot! Able to sort out a claim issue easily.
11 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Les,
Thank you for your lovely five star review and sharing your experience of speaking with our team member.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Good service
Once I got passed the BOT, Staff were quick to respond and answer my question quickly.
11 août 2026
Avis spontané
Réponse de Simplyhealth
Hello JJ,
Many thanks for taking the time to leave us a five star review, it is very much appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
You were so patient I’m not the best on…
You were so patient I’m not the best on mobiles but the lady really helped me get it right once again thank you so much
10 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Arthur,
Thank you for leaving us a great review. I'm so pleased the advisor was able to help you in getting your phone right again.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Sam was very easy to deal with answered…
Sam was very easy to deal with answered all questions very quickly even tho I annoyed them with very daft question back into my account nice and quick, 10 outta 10 service.
10 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Jason,
Thanks so much for your wonderful review and I'm glad you found the service we provided was 10 out of 10.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Always very helpful
Always very helpful. But for me the plan wasn’t for me . I think personally they should focus on the treatments that benefit you within your policy rather than the ones you don’t use or never will .
10 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Dawn,
Thanks for leaving us a lovely five star review. All of our plans have set benefits and sadly, we can never tailor plans to suit individuals. I'm sorry you have chosen to leave Simplyhealth as the plan wasn't suitable for you.
Best wishes
Esther
Simplyhealth
Super helpful customer support
I recently had a query re a claim I had made. The young lady I spoke to was polite, listened to my problem and then advised how to resolve it.
So refreshing to actually have someone willing and able to help.
Following her help my payment was approved and paid into my account.
31 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hi William,
Many thanks for sharing your experience of speaking with an advisor and I'm so pleased they were able to resolve your query and was so helpful.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very helpfull my claim is now sorted
10 août 2026
Avis spontané
Réponse de Simplyhealth
Hello,
Thank you for awarding us with five stars. We really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Had difficulties in signing in thru my…
Had difficulties in signing in thru my app and Sam was very efficient and sorted my technical issues within minutes. Thank you.
7 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Farzana,
Thanks for sharing your experience of chatting with Sam today. I'm so pleased he was able to resolve your technical issues so swiftly and efficiently. Sam and his manager aware aware of your very kind words and are equally happy.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Great company, fast updates, quick payments.
I’ve been with Simply Health along with my partner for a few years and it’s a Value for money policy. Very easy to upload and send claims for various treatments.
Payments are received in 3 days and they also keep me informed at every stage.
31 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Miss Watson,
Thanks so much for your fantastic five star review. I'm really pleased to hear you find your policy good value and the claiming process fast. It's also lovely to know you make good use of your policy and that we're able to help support you with your everyday healthcare costs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Inconsistent
They Paid for one at home test kit then when I bought another based on the fact they had already settled, they refused to pay even though I had plenty of cover left. I emailed several times but just seemed to get automated replies saying you are not covered. I pay extra in each moth for an enhanced policy but I’ll be cancelling. Even if they had admitted they made mistake for the first settlement I may have felt a bit better but they set a president by paying up on one claim but not the other.
15 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Lesley Ann Brown,
I'm sorry to hear of your unhappiness with Simplyhealth regarding a recent claim. In order for us to investigate your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
I am going through difficult times and was…
I am going through difficult times and was confused about how to claim etc for my policy with Simply Health .
Katie was very helpful and understanding and went through process of creating an app,including explaining each stage.Was very patient and polite and professional at her job.
Thank you so much Katie.
4 août 2026
Avis spontané
Réponse de Simplyhealth
Hello Divyesh,
Many thanks for leaving us a five star review following your interaction with Katie. I'm pleased to hear Katie was so helpful and understanding during your conversation. Both Katie and her manager are aware of your kind comments about her.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Live Chat gave Excellent Customer Service
Very quickly solved my problem with my Claim, which got fully Resolved in one call to the Live Chat-line, permitting Approval there & then, & saved the inconvenience of any further call back, which was much appreciated! Many Thanks!
4 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Elaine,
Thanks for leaving us a lovely five star review and I'm pleased your query was resolved so quickly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simplyhealth are simply the best
Simplyhealth are simply the best .
Easy to use and great value for money regarding professional health services . Fast and efficient payment and keep you updated at all times .
31 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Mrs Deirdre Broom,
Thanks so much for your great review. I'm so glad you're happy with the service we provide and that we're able to help support you with your everyday healthcare costs and needs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
It would be easier and quicker if I…
It would be easier and quicker if I could speak with someone.
31 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hello Paul,
Thank you for your review. Here at Simplyhealth we have a dedicated Customer Contact team ready to take any calls. The telephone number is 0370 908 3481 and the lines are open 9am to 5pm Monday to Friday.
All calls are initially answered by our digital call assistant who can respond to many queries. However, it will recognise if a caller needs or requests to speak to an advisor. Once your details are verified, you are transferred to the next available agent.
Kind regards
Esther
Simplyhealth
A simple chat to check how to claim…
A simple chat to check how to claim over multiple years was well received. The interaction was prompt and the service was good being provided accurate information was helpful as this was a chat! At the end I requested and received the transcribed chat.
31 juillet 2026
Avis spontané
Réponse de Simplyhealth
Hi Dani,
Thank you so much for leaving such a lovely review. I'm really pleased that you found our chat feature so helpful and informative.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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