A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Voir plus
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Lisez les avis des autres
A simple, quick and fuss free process when making a claim, with a speedy return of money back into my bank account. In previous years when I have required advice, the call handlers have been clear to... Voir plus
L'entreprise a répondu
Their Customer Service has gone from being excellent to appalling over recent months. You can't speak to anyone on the phone, I've tried twice and given up after waiting 15 minutes plus on each occas... Voir plus
L'entreprise a répondu
I’ve been with Simply Health for years and Im very pleased with how fast and efficiently they process my claims . My husband is included on the plan and as my children are now over 18 and mo... Voir plus
À propos de l'entreprise
À propos de Simplyhealth
Écrit par l'entreprise
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessCoordonnées de contact
Andover, Royaume-Uni
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,5
Excellent
5 k avis
Aucun historique récent de demande d’avis
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I’ve been with Simply Health for years…
I’ve been with Simply Health for years and Im very pleased with how fast and efficiently they process my claims .
My husband is included on the plan and as my children are now over 18 and moved away they have been removed.
Obviously the more you pay in monthly the more you get back and they cover for a variety of health services.
Now I have the App it is so easy to take a picture of the forms and upload them rather than post them in the old days and have to wait longer.
SH customer services are very helpful and quick to answer, if you have any questions they will support .
You have to make sure you upload all documents linked to your treatment otherwise they can reject it .
And check how much you have already claimed for a particular treatment used the most as there may be a limit per year .
I have dental and superplan so if I can’t claim on one it is covered by the other one .
Well worth taking out this insurance especially for dental and optical services, not so much of a shock at the time knowing you can claim half back 🙂
12 octobre 2026
Avis spontané
I make fairly regular claims
I make fairly regular claims . Online claim system is straightforward. Payment is frequently within a couple of hours.
12 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Their Customer Service is appalling
Their Customer Service has gone from being excellent to appalling over recent months. You can't speak to anyone on the phone, I've tried twice and given up after waiting 15 minutes plus on each occasion. They have a digital assistant they call Sam which is probably the most annoying BOT on the planet and is useless at helping you with your problem.
9 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Richard,
I'm sorry to hear you are unhappy with Simplyhealth.
Our live chat bot is designed to assist you using some pre-programmed options. Once you've reached the end, you are given the choice of being transferred to an agent.
Sdly, we're continuining to experience high call volumes and the wait for a call to be answered can take a little while.
If you would like us to invesitgate your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code.
Kind regards
Esther
Customer Relations
Simplyhealth
Easy to claim
Easy to claim, quick payout and lots of things to claim for.
9 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Doreen,
Thank you for the lovely five-star rating. It is great to hear that you experienced a straightforward claiming process, rapid reimbursement, and are happy with the comprehensive range of covered benefits. Your feedback is greatly appreciated.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
The website is very easy to access and…
The website is very easy to access and my claim was dealt with extremely quickly.
9 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hi Janice,
Thank you so much for taking the time to share your feedback. It is wonderful to hear that you found our online portal so user-friendly and that your claim was processed so efficiently. We always strive to make the process as smooth and hassle-free as possible for our customers, so your kind words are truly appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Prompt fast efficient service .
Prompt fast efficient service .
Easy process thank you
9 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello MsG,
We are glad you enjoyed your experience with our smooth process and speedy service. Thank you for your feedback.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Really straight forward to use
Really straight forward to use, margorzata was very helpful
9 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Kerry,
Thank you so much for taking the time to share your feedback. We are thrilled to hear that you found the service so easy to navigate and that our team member provided such wonderful support during your interaction.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
A simple, quick and no fuss process
A simple, quick and fuss free process when making a claim, with a speedy return of money back into my bank account. In previous years when I have required advice, the call handlers have been clear to understand the guidance they provide
28 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Carole,
Thank you for taking the time to share your feedback. We are delighted to hear how pleased you are with the efficiency of our claims process and the prompt reimbursements. It is also wonderful to know that our team has consistently provided clear and helpful guidance whenever you have reached out for support over the years.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Query on my Dental Plan
I had a query on my Dental Plan. The customer service Advisor resolved it immediately.
8 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Carmen,
Thank you for your five star review regarding how quickly our team answered your questions about your plan.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Issues logging in and Sam was able to…
Issues logging in and Sam was able to resolve the issue very quickly
8 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Andy,
We're glad to hear that our team was able to assist you with your access trouble so promptly. Thank you for your review.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Total satisfaction with simply health
Total satisfaction with simply health
7 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hi Mrs A L Parr,
We are happy to hear about your complete satisfaction with our services. Thank you for your feedback.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Réponse de Simplyhealth
Hi Chris,
We are glad to hear you of your experience with our fast processing times. Thank you for taking the time to share your positive feedback.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply health helped me sort out my…
Simply health helped me sort out my claim very efficiently and politely
7 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hi Jan,
Thank you so much for taking the time to leave such a wonderful five-star review. We are delighted to hear that our team was able to assist with your recent submission so smoothly and courteously. Providing prompt, supportive service is always our top priority, and we truly appreciate your kind feedback.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very stressful experience
I have had one of the most stressful experiences today attempting to make claim. We've been with Simplyhealth for many years, and logging in was simple and stress-free. Not any longer. Now its painful and stressful. Bring told several times our login details were incorrect eg its the incorrect login email address
(note: my email address IS correct), or its the incorrect password etc. I needed to change the password several times before one was accepted and feel we were shoddily treated. Please make it easier for honest and older people to access our account.
7 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Diane,
I'm sorry to hear of the difficulties you recently experienced whilst trying to access your online account.
Simplyhealth recently made a change to the password requirements to enhance the security of customer details. Next time a customer logged in, they were asked to change their password and it needed to meet the following criteria.
At least 12 characters long, and contain at least one capital letter, at least one lower case letter, at least one number and at least one special character such as an exclamation mark.
Once the password was changed you should have been able to access your online account and you won't be asked to change it again. Once again, I'm sorry for any inconvenience this request caused you.
Kind regards
Esther
Customer Relations
Simplyhealth
Réponse de Simplyhealth
Hi Mark,
Thanks for leaving us a lovely five star review regarding our claiming process.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Fantastic service
Fantastic service prompt and professional.
Highly recommended!
Thank you Simplhealth.
5 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Marie,
We are glad you enjoyed your experience with our team's swift and expert care. Thank you for your positive feedback.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Patience and good explanation Andrea gave
Andrea was very patient with over an hour trying to sort my problem anc very helpful talking me through
5 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hi Mara,
Thank you so much for the wonderful 5-star rating. We are delighted to hear that our team member dedicated so much time to guide you through resolving your issue. Your patience throughout the process is greatly appreciated, and we will pass on your kind feedback to recognise their exceptional support.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Great Service
Everything to do with the policy is always dealt with swiftly and efficiently.
6 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hi Simon,
Thank you so much for the fantastic five-star review. We are delighted to hear that managing your policy has always been such a quick and seamless experience for you. Providing prompt and reliable service is always our top priority.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Absolute ease of claiming money back
Absolute ease of claiming money back. Ease of using app
6 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Daryl,
Thank you for your feedback. We are happy to hear that our app and claims process were so simple to use. Thanks also for the five stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very disappointing and inflexible…
Very disappointing and inflexible customer service.
5 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Renata,
I'm sorry to hear of your disappointment with our customer service and I'd like to look into this further for you.
Please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code including the details of the issues you've encountered.
Kind regards
Esther
Customer Relations
Simplyhealth
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