Simplyloft Avis 

We used Simply for a double dormer loft conversion. Ben Warren and his team were excellent. Would thoroughly recommend.

I used Simplyloft for a double mansard roof extension. They were excellent and provided a great project manager Gentian who had a brilliant team of skilled, efficient, tidy and hard working men. The whole project was completed well within the timeline and to a very high standard with no hiccups at all. Gentian visited regularly to check the works and only accepted the best results and standards. He was also available on mobile if ever I needed to speak with him. Simply were there too but I fortunately never needed to contact them as it all went very smoothly with a great end result. Thanks all

We recently had our loft converted by Simply Loft, and the experience was fantastic from start to finish. They made the whole process very straightforward, with clear timelines provided by the team and customer service were always available to answer any questions we had. Once the work began, our project manager and his team were absolutely brilliant. They completed the conversion to a very high standard and we are very pleased with the end result. They were very accommodating when we made some changes along the way and were transparent about any associated costs. We are absolutely thrilled with the finished result and highly recommend Simply Loft!

I own a ground floor Victorian terrace flat, and am joint freeholder of the entire building together with the upstairs flat owner. The upstairs flat owner recently commissioned Simply Loft to build a loft conversion/extension. The extension required my consent (which I provided), as did the placement of scaffolding on my demised premises (which I also provided, subject to strict conditions).

Before getting into the detail, it is important to highlight that Simply Loft does not appear to do any of the work itself, instead subcontracting another builder - in this case, WRN Construction Ltd. Nonetheless, as the head contractor, I understand that Simply Loft retains a degree of responsibility.

1. Property damage:
- the builders did not take adequate care to avoid debris falling into my premises. Large pieces of roof tiling, brick, tools, pieces of timber with nails coming out etc continually fell into my back garden beneath the scaffolding platform on regular occasions. In addition, my yard became littered with nails, screws and other sharp objects that are more difficult to find (and therefore avoid/clean), making it dangerous for me/guests/dogs/children to walk around in my back garden
- when doing brick pointing work, the builder spilled a concrete/mortar looking substance over a roughly 4 sqm area in my back garden, damaging sandstone pavers, garden pots etc.

While I was guaranteed at the outset that this company would take responsibility for any damage caused to my property, my experience was different. They did ask the builder to return to my premises and clean things up, which the builder did attempt. However, the attempts at rectification did not return my property wholly to the state it was in prior to the damage being caused. What's worse is that Simply Loft constantly changed the language it used in what appeared like an effort to water down responsibility. While they had earlier stated "if any remedial works to clear any area/damage doesn’t solve the issue the items will be replaced at the contractor’s expense", they then changed their tune after the attempted remedial works, stating - "they meet the standards we would expect".

2. Trespass
One of the conditions of the scaffolding erection on my premises was a 10 week time limit (up to 20 December). Nonetheless, the builder never communicated to me a date on which it intended to dismantle the scaffolding (which required the builder to enter the fully fenced rear of my property). When I reminded Simply Loft in writing of the 10 week deadline, the response I received was "noted" and nothing more. When I spoke to the builder in the first week of December, the builder claimed that the scaffolding needed to stay up in order to complete remaining upstairs works. I was not given a proposed date for scaffolding removal, and it is clearly unreasonable for me to sit around waiting to hear from them. I emailed Simply Loft and WRN Construction on 12 December with strict instructions that nobody was to enter my premises while I was away for Christmas, and that I would return on 29 December at which point I was happy to agree a time for the contractors to attend, enter my property, and remove scaffolding. Given previous property damage that had been caused, I did not want them present on my property without me being there. They never responded to my email.

Instead, on 21 December, they entered my private property without my consent and against my strict instructions. I have video footage of at least 3-4 contractors traipsing around in my rear garden, unloading building materials, laying large pieces of scaffolding across my garden etc. All without my consent. My upstairs neighbours also alleged to me that this was against their strict instructions to the builder as well. So the contractors entered my property knowing full well they did not have my consent, trespassing on my property. They never even acknowledged this, apologised, explained, let alone seek consent (which is a legal requirement when entering another's property).

I would warn prospective customers (and neighbours of prospective customers) against using a company that treats others' property rights with such blatant disregard.

UPDATE:
In response to SL's comments:
- you originally offered to replace damaged sandstone pavers if the cleaning process was not effective. I have email correspondence confirming this. I have evidence that the cleaning process did not work, which you refute.
- you chose to ignore my latest email correspondence
- WRN was copied to the Sept email regarding scaffold conditions
- the statement "You were informed they could only do this on the 21st of Dec – not the 19th of Dec as per your request" is completely untrue. I never received any such communication.

I put in a huge effort into finding the right company to help with my loft conversion project. I have had some challenging experiences with building works in the past and I wasn't going to risk repeating them. I wanted reliability, consistency, no sudden and randomly escalating costs, control over the process, a timetable I could trust, and the highest standards of workmanship. I got all of those things from Simply and from the truly professional contractor they appointed. The process was surprisingly smooth and it lasted exactly for exactly the number of weeks they said it would. There were a few small issues along the way, but none were Simply's fault, and some were unavoidable. All issues were dealt with professionally and swiftly. In terms of build quality, it is phenomenal. I could not ask for a better loft conversion - it has transformed my home and quality of life. I am really glad I went with Simply.

Worked with Simply to extend my kitchen and replace an old garden wall. Quality of the work was high and Simply's expense tracking system helped keep track of what was going on.

Currently in the process of making a claim against the warranty and will update with my experience.

This was the Loft Conversion experience we had hoped for. Simply made the design process incredibly easy and then paired us with a superb team of Builders. Management of expectations, control of costs, quality of build and respect for their surroundings. Not things that are traditionally associated with Building Projects but all part of the experience here. We are thrilled with the result and would highly recommend Simply Lofts.

We were very happy the service simply offered. From the customer service to the overall finish of the job. The team and workmen were friendly, amenable and professional. We would highly recommend simply for any loft conversion.

The work was done quickly and with the minimum of disruption to us, to a good standard and at a reasonable price. Albano and his fellow workers were helpful and friendly.

I called simply loft who had done my loft conversion six years ago because I had developed a slow leak in loft conversion ensuit shower which is also above my daughters bedroom, I called holly from simply customer services and asked them if it was possible too action my 10 year warranty on all workmanship they offer on completion of work . They asked me too send copy of warranty after this was validated it was quickly approved and a contractor was around on the following week too fix and make good again, I’m proud too say simply loft definitely lived up too there 10 year workmanship guarantee thanks again too the simply team Sergio , and surge great job guys , I would again still recommend simply for your loft conversion if only for the 10 year warranty which is amazing service.

I used Simply for my recent loft conversion project and am delighted with the end result. Florjan, Fredi and their team were superb. Professional, incredibly hard working and great at communicating/dealing with any queries, they were also wonderful with my daughter who is delighted with her new bedroom.

We had a great experience with Simply, they helped us (the lay people) understand the various things involved in a loft conversion, and were more than happy to advise on issues when asked. They assigned an excellent contractor who worked quickly and efficiently with his team, thank you Loren! Brilliant work.

We were very happy with the work done through Simply Lofts. They provided a competent building team who were polite, attentive and would chat through a problem with us as they arose (inevitably). Amarildo in particular, was very good to deal with and responded to concerns quickly. We are very pleased with our new space.

We recently used simply for our loft conversion. They were brilliant! They chased anyone that needed to be chased although the project had its delays (not the simplys or the companies fault) they chased them when needed.
They often called to check all was okay and visited as well to ensure the project was going smoothly would recommend them

I used Simply loft to carry out a Loft conversion, it was always going to be a slightly tricky one as not the hugest amount of space and i also wanted a small bathroom, along with the fact it was in a conservation area. Simply providing drawings to allow this to happen and even extended the dormers a little further to create more space. We were assigned a contractor who was very good to work with and great communication. The whole process went smoothly and was easy to track the progress and costs via the simply dashboard. In the end i was left with a great conversion and bathroom that i am very much happy with. Highly recommend Simply to anyone who is thinking of a Loft Conversion ;)

We recently used Simply Loft for a loft extension and whole house refurbishment. They were very helpful and communicative throughout. The quote process was thorough and clear, and the portal and payment management process was easy to use. They helped coordinate with the contractor team, and we are pleased with the quality of the work.

Simply were transparent in the way they priced the project and gave us confidence that our loft conversion would be delivered to budget. The team that Simply used were excellent. Sami in particular who project managed the build team was great to deal with. The standards of his team were high, they worked very hard and when there were problems he was quick to address them. We are very pleased with the end result.

Simply were great! The project came in within budget and on time. The team who worked on our project were amazing with a special thanks to Loren who did an amazing job organising the team and communicating with me during every step. The architect was hands-on and always happy to take a call and discuss any details. I would highly recommend Simply if you want the job done, with minimal stress. Very happy with our loft conversion.

We wanted to do a loft extension project and we reached out to simply. Cem was the surveyor we dealt with at the start and he was very helpful. The design phase went very smoothly. We had a very tight schedule to start the work and thankfully Albi at Albes Construction was very flexible with regards to the start time. We are very happy with the end result and the loft has definitely been done to a high standard

Simply did our loft conversion for us and provided an end-to-end service from design, planning support and build. The contractors were great and we are over the moon with the results. We are now using them for another project for my parents home!