Friendly & relaxed sales process with no pushy sales attempting to add products to the purchase. Able to take the vehicle on an extended test drive which, given a change from manual to auto, was ver... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent service. Very knowledgeable, helpful and polite personnel. I would strongly recommend Bridgend Audi. They go the extra mile for Customer satisfaction. They never once made claims which the... Voir plus
L'entreprise a répondu
I could not believe how helpful the staff member called ALISHIA was throughout my visit . She was incredible printing out documents with images to determine what parts I had to order and all other hel... Voir plus
Great experience upgrading my car. Emailed Sinclair Bridgend Monday, phone call from sales Tuesday reporting car to my spec was in stock and arranged test drive for Wednesday, test drive completed and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Atelier de carrosserie automobile
- Garage automobile
- Vendeur de voitures d'occasion
À propos de Sinclair Group - Bridgend Audi
Écrit par l'entreprise
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Coordonnées de contact
Tremain Road, CF31 2TZ, Bridgend, Wales, Royaume-Uni
- 01656 602211
4,6
Excellent
183 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 74 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Sinclair Group - Bridgend Audi
Thank you so much for your kind words! We're thrilled to hear that you found our service efficient, friendly, and trustworthy. Your satisfaction is our top priority, and we look forward to serving you again in the future. If there's anything else we can do for you, please let us know!
Every body friendly and efficient
Every body friendly and efficient. I could not of ask for more thank you
24 août 2024
Réponse de Sinclair Group - Bridgend Audi
Thank you so much for your kind words! We're thrilled to hear that you found everyone friendly and efficient. It’s wonderful to know that we met your expectations. If you need anything else or have any questions in the future, please feel free to reach out. Thanks again for your support!
Réponse de Sinclair Group - Bridgend Audi
Thank you for your feedback! We're pleased to hear that you received helpful advice from our sales executive and that you were satisfied with the service. Your positive experience means a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your new car!
Great friendly service
Great friendly service. Purchase was made straight forward and enjoyable.
26 août 2024
Réponse de Sinclair Group - Bridgend Audi
Thank you for your wonderful review! We're delighted to hear that you had a straightforward and enjoyable experience with our friendly service. Your satisfaction is our top priority, and we’re glad we could make the purchase process smooth for you. If you need anything else or have any questions, please feel free to reach out. Enjoy your new car!
From first enquiry to sale
From first enquiry to sale, the process was smooth and easy. Richard was very helpful in every way.
23 août 2024
Réponse de Sinclair Group - Bridgend Audi
Thank you for your feedback! We’re thrilled to hear that the process was smooth and easy from your initial inquiry to the sale. We're especially glad to know that Richard was helpful throughout. Your satisfaction is important to us, and we're here if you need any further assistance. Enjoy your new car!
Réponse de Sinclair Group - Bridgend Audi
Thank you for your brief but powerful feedback! We’re delighted to hear that you received excellent service. If you have any more comments or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Great experience upgrading my car
Great experience upgrading my car. Emailed Sinclair Bridgend Monday, phone call from sales Tuesday reporting car to my spec was in stock and arranged test drive for Wednesday, test drive completed and happy with purchase of car-paperwork completed, collected car and part exchanged Saturday. Such an easy process and so stress free. No hard sales approach. Felt comfortable and confident throughout process.
29 juillet 2024
Réponse de Sinclair Group - Bridgend Audi
Thank you for sharing your fantastic experience! We’re thrilled to hear that upgrading your car was such a smooth and stress-free process. It’s great to know that from the initial email to the final collection, everything went according to plan and that you felt comfortable and confident throughout. We’re also pleased that you appreciated the no-pressure approach. Your satisfaction is our priority, and we’re here if you need anything else. Enjoy your new car, and thank you for choosing Sinclair Bridgend!
Réponse de Sinclair Group - Bridgend Audi
Thank you for the great feedback! We're thrilled to hear Dan Jones provided you with excellent service. Enjoy your new car, and we look forward to helping you again in the future!
Good customer relations.
2 août 2024
Réponse de Sinclair Group - Bridgend Audi
Thank you for your feedback! We’re glad to hear that you experienced good customer relations. Your satisfaction is important to us, and we’re here if you need any further assistance. If you have any additional comments or need support, please don’t hesitate to reach out.
Réponse de Sinclair Group - Bridgend Audi
Thank you for your feedback! We’re thrilled to hear that you had an easy and smooth sale with quick service and no issues. It’s great to know that you were pleased with the service you received. If you need anything further or have any questions, please feel free to reach out. Enjoy your new car!
Brilliant Service
The salesperson (Martin Parsons) was very helpful from the initial point of contact to the collection of the vehicle purchased. Audi also kept us informed of every step of the journey, from placing the order, the production of the vehicle and to the availability of the vehicle. The process was well structured and extremely professional.
23 juillet 2024
Réponse de Sinclair Group - Bridgend Audi
Thank you for your detailed feedback! We’re thrilled to hear that Martin Parsons provided such helpful service from start to finish and that you were kept informed throughout the entire process. It’s great to know that you found the process well-structured and professional. Your satisfaction is very important to us, and we’re glad we could meet your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your new vehicle!
An experience of two halves!
This is certainly an experience of two halves!
The car took way longer to arrive than we were advised and there were many things that needed sorting which should have been done before we collected it. The car had to go back to get these resolved. The worst part of this process was the lack of communication throughout. Secondly was the valeting service - pet fur throughout, even when it was re-done!
The positive parts were we got there in the end and we now have a lovely car. We were given a nice courtesy car on both occasions and the salesperson was very nice (when they eventually returned the call)!!
24 mai 2024
Réponse de Sinclair Group - Bridgend Audi
Thank you for your detailed feedback. I’m sorry to hear about the issues you experienced with the delivery timing, communication, and valeting service. Your experience is important to us, and I apologize for the inconvenience and frustration this caused.
It’s good to know that you’re happy with your car and that the courtesy car and sales executive provided some positive aspects during the process. I will make sure your concerns are passed on to the relevant teams to address and improve our service moving forward.
If there’s anything more we can do for you or if you have further concerns, please don’t hesitate to get in touch. Thank you for your patience and for sharing your experience.
Vw Bridgend Parts Dept
Bought car mats and a boot liner for my Tiguan on 9th June 2024 from Liam and Cameron. When I arrived home to fit them, I discovered that the front mats fitted correctly, but rear mats were the wrong item - too big. The boot liner only fitted the top position of the boot. After an internet search for part numbers, I discovered that i had been given Tiguan “All space” rear mats and vw supply a dedicated boot liner for flexi floor not just the basic liner . Tried ringing the parts dept several times on Wednesday - nobody was answering the phone. Rang a few times on Thursday and eventually Cameron answered. Explained the situation and quoted the correct part numbers to him. He confirmed that they were not in stock but he would order them in for me and arrange to replace the mis sold items. I explained that i would be able to pick them on 16th July 2024. He confirmed that would be fine. Called to parts dept on 16th as advised at 1:00 pm - the dept was closed. After enquiring with a very polite young lad washing a car it was apparent that the dept was closed for lunch. Honestly…. I thought we had left the 1970s..!! After a half hour or so wait outside with another customer, the shop opened. I reiterated the story to Liam who knew nothing about the order. He checked stock and explained that he would have to order the mats and boot liner in! I was flabbergasted and annoyed and asked for refund. Such a complete waste of my time and fuel and no apology either.. Anyway, managed to order the correct parts online from Vw Cox for the same price delivered to my door. What’s going on Sinclair’s??? SA1 site does not even have a parts room - you have to ask at reception for a part! To top it all, there is no online parts shop either, unlike other large uk vw dealerships. VW Garngoch was great back in the day. Good parts offers and staff who knew their parts. Its not a good state of affairs really, is it? What is the point in trying to support your local dealer when they just waste your time and cost you money.
16 juillet 2024
Avis spontané
Réponse de Sinclair Group - Bridgend Audi
Hi Ian, Thank you for your feedback. We’re sorry to hear about the issues you experienced with the parts for your Tiguan at our Volkswagen Bridgend dealership. It sounds like there was a mix-up with the parts provided and significant inconvenience with communication and the ordering process, for that we do apologise. Your feedback is valuable, and we will address these concerns with our parts department to improve our service and communication. Please contact Phil Cuddihy, our Aftersales Manager at p.cuddihy@sinclairgroup.co.uk who will gladfully address any issues going forward. We would welcome the opportunity to put this right in future and hope to welcome you back to Sinclair Volkswagen Bridgend.
Kind regards,
Sinclair Group.
Highly professional advice.
13 juillet 2024
Réponse de Sinclair Group - Bridgend Audi
Thank you for your feedback! We're glad to hear that you received highly professional advice from our team. Your satisfaction is important to us, and we appreciate your support. We look forward to helping you again soon!
Réponse de Sinclair Group - Bridgend Audi
Thank you for your feedback! We're thrilled to hear that our sales rep was able to understand your needs and provide excellent service. Your satisfaction is our priority, and we appreciate your support. We look forward to assisting you again in the future!
Very helpful
Very helpful, good deal, most important James was more than fair with the deal, no pressure to buy. Very helpful staff.
2 juillet 2024
Réponse de Sinclair Group - Bridgend Audi
Thank you for your feedback! We're glad to hear that James provided a fair deal without any pressure to buy, and that our staff was helpful. We appreciate your support!
Great salesman
Great salesman. Took time to chat. Was an easy sale and purchase. No stress at all.
2 juillet 2024
Réponse de Sinclair Group - Bridgend Audi
Thank you for your feedback! We’re glad to hear that you had a stress-free experience with our salesman and found the purchase easy. Our team aims to make the process as smooth as possible, and it’s wonderful to know we succeeded. We appreciate your support and hope to see you again soon!
Paddy
Excellent service start 2 finish and James Sharpe sales rep very helpful in handing the car over 2 us and explained all the details of all the car control's 2 us throughout very very helpful thank u again
2 juillet 2024
Réponse de Sinclair Group - Bridgend Audi
Thank you for the wonderful review! We're thrilled to hear James Sharpe provided excellent service and made the handover smooth and informative. Enjoy your new car, and thank you again!
Réponse de Sinclair Group - Bridgend Audi
Thank you for the great feedback! We're thrilled to hear Martin provided such professional and knowledgeable service. Enjoy your new car!
Smooth operation
Smooth operation. Friendly staff. Made a simple diagnostic check a pleasant experience.
Plus a free car wash. I thought it was great to have the offer to wash the exterior but before I exited my car when I arrived home, I realised they did the interior too.
2 juillet 2024
Avis spontané
Réponse de Sinclair Group - Bridgend Audi
Thank you for the great review! We're so glad to hear you had a smooth and pleasant experience. It's fantastic that you noticed the extra care with the interior as well! We look forward to welcoming you back.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.