Marc Roberts was amazing... the whole experience from start to finish was flawless. Having already had a Landrover from another store, purchasing this one from Swansea and dealing with Marc was professional, easy and very swift.

I saw a car that I wanted to buy in the Newport branch, I asked the Cardiff branch for advice. I had taken out an extended warranty on mine which had 10 months left to run, they had also given me a valuation 1 month previously. When I asked if they could help with the warranty they could not and also dropped the valuation by £350.
I called the Newport branch and dealt with Kyle who went above and beyond, not only did he and his manager Ash sort the warranty issue, they honoured the initial valuation.
I saw the car on the Tuesday, took it for a really good test drive, I collected it on the Friday. Kyle did a brilliant, thorough handover.
This is customer service at its best! Well done guys, it was a pleasure dealing with you, I’ll definitely return and recommend you.

James was very helpful and understood our position. To be allowed to drive the car on our own for a suitable amount of time is always a good way to sell cars and Sinclair did this very well.

Great service above and beyond. All required do e efficiently. Honest salesman with no multiple exteas added to order that wetent asked for.

Friendly & relaxed sales process with no pushy sales attempting to add products to the purchase. Able to take the vehicle on an extended test drive which, given a change from manual to auto, was very helpful.
Was also encouraged by the availability of desired vehicles.
Thanks (to Martin Nixon) for agreeing to keep my new vehicle secure for a few weeks during my holiday!

Loveley salesman. Listened and explained things for me

Absolutely shockingly poor customer service.
Arranged to test drive a vehicle on a given day and time. VW rep advised us to bring driving licence as ID. They took our full address so knew we had a 35 minute journey to reach their sales room.
When we arrived at the garage we were told the car had sold and we could not drive it, only see it.
No customer service staff had attempted to call us to avoid an unnecessary journey.
They were in no way concerned about the inconvenience or disappointment we experienced.
Even after we left there was no follow up phone call to apologise for any inconvenience.
I will not be recommending this garage and urge you to avoid.

Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free. Thankyou to Naveed and reception staff for making us feel so welcome! Would Highly Recommend and I will definitely return in the future to purchase another car!

The whole experience was seamless from first point of contact by telephone to vehicle delivery and the follow up contact. Customer service was phenomenal and Lewis went out of his way to ensure that I had all the required information at my fingertips. Everything was organised really well and ran like clockwork from test drive to delivery. Sinclair Swansea - Thank You!

I am compelled to write a review following a visit to the BYD franchise in Swansea that my wife and I made. Our visit to BYD was by chance as we have already visited another car company the week before where we received extremely poor service and walked away. On arrival at the BYD site in Swansea we were met by Elliot, a very pleasant and professional young man who took us on a test drive and we loved the car. On our return we were ready to commit but my wife did mention that she liked the slightly bigger BYD Seal U but in black, we wanted a nearly new, then the manager Martin stepped in and said "let me find one for you", well after a coffee and a lot of banter Martin was true to his word and we signed up there and then and we await collection next week. I admit I have been a bit of an annoyance chasing the car as I am really looking forward to driving it. Both Elliot and Martin have been fantastic and the reason we decided to purchase. It is the sort of service you hope for but rarely find these days. Thank you both so much.

I have just purchased a car from Sinclair Land Rover in Cardiff.
The deal was made easy primarily due to the excellent sales person Charlie Spring.
He was polite, not pushy at all, extremely knowledgeable, efficient and found me a better vehicle than the one I originally went in to purchase.

The staff when entering the showroom were courteous and helped in directing me to the correct person (sales). We were offered refreshments during our time at the showroom which were offloaded a good standard.

The knowledge of the sales person was very good regarding both the cars and services on offer (finance, PX valuation etc) during the purchasing process.

On collecting the new car the above applied regarding entering the showroom and the experience of the car handover was seamless.

Excellent customer service, couldn’t be more helpful.

Great product, very happy with car. Very impressed with our buying experience, Alastair was very friendly and informative during the whole transaction. I would definitely recommend our experience with Sinclair.

Very polite, professional,efficient, relaxing environment,Understanding financial situation and very patient.

We have been with Sinclair Land Rover Hay on Wye for many years. They are always so helpful and professional. Nothing is too much trouble for them, we cannot fault them . Angus on the service desk is very knowledgeable and a pleasure to talk to, plus Gemma is always pleasant and very helpful .

My car is a Skoda Karoq, went in for its first service today. At sinclair skoda Newport in South Wales . I had pre paid 2 services when I bought the car through another dealer, but Sinclair group have taken over the franchise. I booked the car in for a service via phone and was immediately subjected to upselling tactics, brake fluid at £62 and other sundries like AC check. I did agree for the brake fluid change as the car is now 23 months old. So car goes in for service and I get a link to an inspection report, I click on the link to find a tabulated form with a menu and a traffic light system , 3 items are lit up in red meaning immediate work required. The first are the wiper blades front and rear, the car has travelled 9900 miles basically new, the blades operate perfectly or at least did prior to the car going in, the cost £81.72, the next item is a head scratcher , it refers to the rear right tyre which according to the report has 5mm of tread the same as the other side but they want £25 to do "something" to the tyre, it doesn't say what , just asks for permission to collect £25. Now as you can gather I refused authorisation on all items. This is a trade upselling scam , well documented it attacks vulnerable people into believing their cars require replacement parts of high margin wear and tear items , pressurising them in to spending unnecessary monies. Whilst not illegal I find this practice scandalous UPDATE picked my car up from the dealer this morning, the service manager saw my review and wanted to "talk over the issues" when I confronted him with my assertion that the traffic light system was in my case nothing more than a pressurised sales scam he firmly pointed out the company has a "Duty of Care" to inform customers of serious defects . So, my perfectly functioning wiper blades labelled with a red flag as urgent repair was being flagged up as a duty of care to pressurise me into spending £82 when I can actually buy the 3 blades for less than £30 if I actually needed them replacing which I don't. This narrative or excuse is absolute nonsense and designed to trick or fool the vulnerable or unsure public into parting with their money. I was seriously thinking of buying a brand new Skoda Elroc pre Christmas , but following this experience I certainly would not deal with this company and tragically for Skoda I probably will have to end my association with the brand, shame as they make really great cars, I may contact Skoda in Milton Keynes as I feel very strongly about this experience , One final note, the Service manager did conduct himself in a very calm and professional manner throughout

The service provided was faultless.
Never pushy, extremely professional.
On handover the time given to explain the vehicles set up, the car was presented as if it was new.
Mark was great.

Responsive, looks for solutions, goes beyond what I would normally expect from a sales enquiry. Charlie was superb at responding swiftly, coming up with suggestions when first vehicle of interest wasn't quite right for me. And very nice person to deal with too!

Very professional from the start, Elliot was more than patient with me while choosing the right car for my needs and sat and went through everything over and beyond even stayed after work to help put my mind at ease for getting me started as I haven’t had an automatic before. Can’t recommend them enough they truly are amazing