Já é a segunda vez que compro algo com vocês. Tudo correu bem, mas a última encomenda chegou com um dos tubos aberto e vazado dentro da caixa. Como foi uma encomenda internacional, e que viaja por m... Voir plus
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Lisez les avis des autres
FIRST they charged me almost $20 ($19.87 to be exact) for something they normally — or at least currently— charge only $14 for. I’m assuming the higher price was to compensate for a tariff. THEN they... Voir plus
L'entreprise a répondu
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Voir plus
L'entreprise a répondu
I’m upset because they sent me 5 bottles of sunscreen that would expire by the end of this year knowing that I’m an international customer and it takes longer for delivery which doesn’t give me much t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Coordonnées de contact
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,2
Moyen
557 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de SkinLovers
Hello Anthony!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to
provide the best service possible. We hope you will buy with us again!
Had a wonderful experience W skinlovers…
It’s so false that Skinlovers products don’t arrive. This is like my 4th shipment from Skinlovers and everything has arrived in good condition. Their customer service is great they try to improve, specially now with their express shipment. The only thing is that my favorite products get sold out to quickly.
10 novembre 2025
Avis spontané
Réponse de SkinLovers
Hello Nur!
Thank you so much for your orders and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store more times in the future.
Thanks!
Total disfrace
Dont fall in their traps. You will end up paying for products that will never arrive. You will receive no response and you will need to go back to your bank requesting their support to be reimbursed for funds used ghost products!
23 juillet 2025
Avis spontané
Réponse de SkinLovers
Hello Jeanet,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
I have not received my order yet and I…
I have not received my order yet and I placed 2 weeks ago. Paid $13 for delivery and I can’t even track the shipment. Emailed the customer service but never replied. AVOID.
7 juin 2025
Avis spontané
Réponse de SkinLovers
Hello Mary Jane,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Excelente trabalho
Preço convidativo e rapidez na entrega da encomenda.
Um bom trabalho.
30 avril 2025
Avis spontané
Réponse de SkinLovers
Olá Anabela!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muitas vezes no futuro.
Muito obrigado.
Réponse de SkinLovers
Hello Amal!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Extra shipment charges on delivery
Do not order from this website as you will pay much more for shipping charges and Dubai customs.
24 mars 2025
Avis spontané
Réponse de SkinLovers
Hello Geeth!
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I didn't received my product yet I have…
I didn't received my product yet I have ordered on 17th. People are not replying.
22 février 2025
Avis spontané
Réponse de SkinLovers
Hello Ajit!
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We offer different Shipping Methods so you can choose the most convenient to you. At the checkout process are shown expect dates of delivery, however we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
Enjoy your products!
Thanks,
Skinlovers
Site intuitivo e compra rápida
Site intuitivo e compra rápida. Grande variedade de produtos.
O envio foi ágil e rápido.
20 janvier 2025
Avis spontané
Réponse de SkinLovers
Olá Patrícia!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muito em breve!
Muito obrigado.
Drop the courier fee
They have courier service fee in top of the shipping fee you paid upon check out
3 janvier 2025
Avis spontané
Réponse de SkinLovers
Hello Ferdinand,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Hello Skinlovers,
Hello Skinlovers,
Unfortunately, I am extremely dissatisfied with my experience. I have yet to receive my shipment, which I ordered on December 9, 2024. This delay is unacceptable, and I am deeply disappointed with the lack of professionalism and communication regarding this matter.
I expected better service from a company like yours, but this experience has left me frustrated and unwilling to recommend your services to others. I hope you can address this issue promptly and ensure it does not happen again.
Kind regards,
Noura
9 décembre 2024
Avis spontané
Réponse de SkinLovers
Hello Noura,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
Réponse de SkinLovers
Hi!
We are very sorry to hear about the way in which your order has arrived. Please send us an email so we can solve this matter.
Thanks,
Skinlovers
I resived a fake items and not original
I resived a fake items and not original
And when i want to return they want to make me pay any dilery company wtch means i have to pay hundrets so i get my money back.
Bad discusting thief company
23 décembre 2024
Avis spontané
Réponse de SkinLovers
Hello Tahany. Thanks for posting a review!
As we have explained our products are original and directly bought from the manufacturer. We are an online company based in Portugal so our products (most of them) have information in Portuguese. We have explained that and it was all clear. However, since you still want to return the products, we have explained our the Return & Refund Policy works. If you have any doubts, please feel free to reach to us by email again!
Great Service
I had some confusion about my order, and they completely cleared it up for me. Great service.
10 décembre 2024
Avis spontané
Réponse de SkinLovers
Hello David!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Réponse de SkinLovers
Hello Natasha,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
If you need any more details about your order, please send us an email.
Thanks,
Skinlovers
I did not receive everything in my last…
I did not receive everything in my last order. Online my order appeared fine but I only received one of the two things I ordered. I did get a refund but not until I received my partial order. It appeared like both items were filled and sent. I am wondering why they did not inform me of the missing item. Why did I have to send an email informing the company? Just curious. My previous order was perfect and I was informed of items not in stock before my previous package was sent.
9 décembre 2024
Avis spontané
Réponse de SkinLovers
Hello Lizzette,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I still have not received my products
I still have not received my products. Ordered over a month ago
28 novembre 2024
Avis spontané
Réponse de SkinLovers
Hello Bry,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We offer different Shipping Methods so you can choose the most convenient to you. At the checkout process are shown expect dates of delivery, however we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
Enjoy your products!
Thanks,
Skinlovers
Illegitimate product delivered
I just got my Skinceuticals discoloration defense serum delivered, and the bottle was filled with water instead of the original liquid!! It was sealed but the tab came open when with the plastic on top. I am extremely disappointed, and cannot believe you are selling illegitimate products, I don't know if this mistake was out of your hands, I hope so because you look like a trustworthy site. I have sent an email explaining the issue and there was no response... I would like to get a refund, or at least a new product with real product inside it 🙁
28 octobre 2024
Avis spontané
Réponse de SkinLovers
Hi Monica,
We are very sorry to hear about the way in which your order has arrived. We have sent you a message via email and kindly ask if you could refer to this for all the latest information.
Thanks,
Skinlovers
I ordered a product 4 weeks ago
I ordered a product 4 weeks ago. There’s not information apart that it has been in transit ever since. I have emailed twice this company and no one has replied my emails. Worse customer service and I will probably never receive my product. Don’t buy from this site.
14 octobre 2024
Avis spontané
Réponse de SkinLovers
Hello Diana!
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
I am already a fan of Skincare and Self Care.
My Daughter is expecting her second child and the first one has very bad allergies and dermatitis, so I went searching for products FRENCH skincare products for babies and I landed upon this website and found what I had been searching for. I love that there is so much product in the container.
29 septembre 2024
Avis spontané
Réponse de SkinLovers
Hello Tina!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
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