Já é a segunda vez que compro algo com vocês. Tudo correu bem, mas a última encomenda chegou com um dos tubos aberto e vazado dentro da caixa. Como foi uma encomenda internacional, e que viaja por m... Voir plus
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Lisez les avis des autres
FIRST they charged me almost $20 ($19.87 to be exact) for something they normally — or at least currently— charge only $14 for. I’m assuming the higher price was to compensate for a tariff. THEN they... Voir plus
L'entreprise a répondu
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Voir plus
L'entreprise a répondu
I’m upset because they sent me 5 bottles of sunscreen that would expire by the end of this year knowing that I’m an international customer and it takes longer for delivery which doesn’t give me much t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Coordonnées de contact
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,2
Moyen
557 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A bunch of crooks with the poorest…
A bunch of crooks with the poorest client support ever. Never buy from them.
7 mai 2026
Réponse de SkinLovers
Hello! If you need more help, please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
I’m upset because they sent me 5…
I’m upset because they sent me 5 bottles of sunscreen that would expire by the end of this year knowing that I’m an international customer and it takes longer for delivery which doesn’t give me much time to use it. I tried to get a refund but I found out that it would cost me over $100 just to ship it back.
10 avril 2026
Réponse de SkinLovers
Hello Ellen,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback. We have also replied to the email you have send us. Please check when possible! Thanks!
Réponse de SkinLovers
Hola Nelson,
Sentimos no haber conseguido satisfacer sus expectativas en esta ocasión.
Siempre nos esforzamos por mejorar y mejorar su experiencia de compra y no podríamos hacerlo sin sus valiosos comentarios.
¡Disfrute de sus productos!
Muchas gracias,
Skinlovers
Total Scam Artists — AVOID AT ALL COSTS
FIRST they charged me almost $20 ($19.87 to be exact) for something they normally — or at least currently— charge only $14 for. I’m assuming the higher price was to compensate for a tariff. THEN they charge a whopping $20 in shipping for an item that weighs less than 8oz only to be shipped at an absolute snails pace of a delivery time a month later. THIS WAS FOLLOWED BY receiving a random text two weeks AFTER it is delivered where they had the audacity to send a request for an ADDITIONAL TARIFF FEE (through FedEx supposedly— however FEDEX HAS ZERO RECORD of any additional tariff being required). What kind of scam are they running here? I will NEVER purchase from this company again.
2 mars 2026
Avis spontané
Réponse de SkinLovers
Hi Joe,
We’re truly sorry to hear about your experience. We’d be happy to discuss and clarify the new fees imposed by the U.S. Government. We’ve sent you an email with all the details. Thank you!
I love a European product not available…
I love a European product not available in the US and did expensive searches to have it shipped to me. Ultimately i found it and ordered it with some trepidation. As soon as unplaced the order, I received confirmation and tracking information. The product arrived much faster than expected and due to the excellent shipping method, was able to track my purchase every step of the way. Thank you for a fabulous service - you will be my go to shopping stop when I am unable to purchase the item in Europe personally
28 février 2026
Réponse de SkinLovers
Hello Pascale,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice nice words. We do our best to provide the best service possible. We hope you will buy with us again! Feel free to contact us anytime!
Very happy
Excellent delivery and products cheaper than I could have sourced them in Australia. Will definitely use again.
2 mars 2026
Réponse de SkinLovers
Hello Amanda,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Réponse de SkinLovers
Hallo!
Vielen Dank für Ihre Bestellung und die netten Worte. Wir geben unser Bestes, um Ihnen den bestmöglichen Service zu bieten.
Me llego todo muy bien y esta compania…
Me llego todo muy bien y esta compania es real no Duden en hacer sus compras a esta pagina👍❤️
5 février 2026
Réponse de SkinLovers
Hola Carla,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
El envío fue muy largo pero el products…
El envío fue muy largo pero el products me encanto! Si volveré a ordenar!
6 février 2026
Réponse de SkinLovers
Hola Karla,
En primer lugar, gracias por publicar un comentario.
Muchas gracias por su pedido y por sus amables palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros muy pronto.
Gracias1
Réponse de SkinLovers
Olá Johanne,
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muito em breve!
Excellent
Great products and good prices. Sadly, I won't be able to keep buying because of the US tariffs, which make the products about 60% more expensive :( I will miss you!
2 février 2026
Réponse de SkinLovers
Hi Maria!
Thank you so much for your kind words — it truly means a lot to us!
We completely understand your frustration regarding the new U.S. tariffs. Unfortunately, these fees are imposed by customs and apply to all imports from the EU, and we know how much they increase the final cost.
We’re really sorry to see this affecting your experience, and we would truly love to keep you as our customer. Please check your email inbox from time to time — you may receive exclusive promotions or discount codes that could make your future orders worthwhile.
Thanks!
Sun Block was never delivered
I ordered some sunblock 7 months ago, the tracking shows it entered this country then disappeared. Customs says the product wasn't detained (I did a trace) and the US Postal Service has no record of it. I have contacted their support multiple times, and Skin Lovers says it's not their responsibility and isn't going to reship or issue a credit. Note skinlovers replied "we're looking into it" - this is the third time they have "looked into it"
4 juillet 2025
Avis spontané
Réponse de SkinLovers
Hello Pancho,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we are currently checking with our Postal Services your issue and will send you a message to your email as soon as possible.
Thanks,
Skinlovers
Deja mucho que pensar
De los siete productos que compré, uno llegó casi vacío, otro más estaba dañado y otro estaba roto con 1/4 menos de producto. La caja de empaque estaba destruida y mojada. Ningún producto estaba protegido para tan largo viaje, habían solo dos pequeñísimas bolsas de protección para 7 sets de dos productos cada uno (en total 14 piezas de 400 mL c/u).
No obstante, al tratar de entrar a la página, siempre me aparece un mensaje: "El dueño de este sitio pudo haber impuesto restricciones que te impiden acceder a este sitio. Por favor contacta al dueño del sitio para tener acceso".
Simplemente no pude iniciar una reclamación ni devolución y, por el mensaje que me arroja la página cada vez, no puedo sino pensar que así fue planeado por los administradores de este negocio.
7 janvier 2026
Réponse de SkinLovers
Hola Marco,
Lamentamos mucho el modo en que ha llegado su pedido. Por favor, envíe un mensaje a info@skinlovers.com
Trataremos de averiguar su situación.
Gracias,
Skinlovers
En unos días la compra en casa
En unos días la compra en casa. Todo perfecto. Y eso que tenía miedo tras leer algunas reseñas
12 janvier 2026
Réponse de SkinLovers
Hola Jose Luis,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
El products me encanta solo el tiempo…
El products me encanta solo el tiempo de mandar el producto cuando lo ordne dice de 3 a 4 Dias habiles y fueron 15
6 janvier 2026
Réponse de SkinLovers
Hola Jon!
Muchas gracias por su pedido y por su comentario. Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
Absolutely amazing prices and deals.
27 décembre 2025
Avis spontané
Réponse de SkinLovers
Hello Charla!
Thank you so much for your order and for your amazing review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Réponse de SkinLovers
Hello Yana!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope you will buy with us again!
Very bad company
Very bad company. After two months, my things arrived and they were all spilled and dirty. I will never buy from you again.
6 décembre 2025
Réponse de SkinLovers
Hi Elizabeth,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
I did not expect to pay customs on the…
I did not expect to pay customs on the item I ordered.
2 décembre 2025
Réponse de SkinLovers
Hello Gail!
We’re sorry for the inconvenience. So far, we have never received any indication that customs fees would apply to deliveries to Canada. Please send us an email with more details about the amount charged and any documents you received. We will review the case as soon as possible.
Thanks!
Great shopping experience!
Great shopping experience! Easy to choose and order, delivery was very fast.
1 décembre 2025
Réponse de SkinLovers
Hello Maria!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
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