SkyParkSecure.com Avis 12 602

Very helpful and quick to respond when I had a query about my booking

DO NOT USE THIS COMPANY!!!!
when we arrived the guy said give him the £10 cash and he will pay the car park entry fee for me. Today just had a letter to say it was never paid now I have a £60 fine. So the guy was a thief oh and when I had my car back it was stinking it thick mud on driver side.

I paid in advance for parking and never received a confirmation. When I arrived, my booking couldn’t be found, and I had to pay again for alternative parking. I contacted the company multiple times and received no response for nearly a week, far too late to help.

Despite clearly explaining the situation and showing that the issue was entirely on their side, they refused to refund me. Their final response was dismissive, stating the matter was closed and that further communication would “create frustration.”

They took my money, failed to provide the service, ignored me for days, and then refused to take responsibility. Completely unacceptable. I would not recommend this company to anyone.

Amazing customer service. Yes the only way to contact them is email, however they got back to me pretty quickly and put my mind at ease with my booking. Easy to book service. Will always continue to use this company.

These people are the scum of the earth if you don’t believe this review have a word with the British embassy.

Did as requested called 30 prior to arrival and as we arrived for pick up.
In both instances it took them an additional 40 mins of waiting around for pick up and drop off the car.

I have used the company a few times now and have not had any issues. I think the only downside is that they can only be contacted by email. Unfortunately more recently I tried another company compareairportparking and wish I had stuck with this company.

I got a copy of the booking I had lost.
Initially I didn't get an answer and after 72 hours I made several attempts online to contact someone. The travel day was 4 days away and I was worried. After failing to find the online chat, or phone number I sent an e mail but this turned out to be defunct. I used the online form again ,and this time got a response. The mark down is for the delay in getting a response but in the end I got the information so I'm happy.

Avoid avoid avoid!
Returned to Heathrow on Friday evening, car arrived fine however it wouldn't start at all after being dropped off. The driver vanished immediately and called the main number who said 'sorry everyone's gone home, can't help'. After having to call Breakdown recovery and waiting at Terminal 3 car park for hours, they arrived to say that the battery had been drained over the last few days and needed a jump start. He said the likelihood is that the meet & greet service would have had to jump start the car to get it to me, something that they never mentioned to me at all.

Too many things in my car were off, lights had been manually turned on or off and a weird smell of garlic still lingering, almost as if someone had been sat in my car using the battery and eating food!

Better of paying the premium for the Heathrow car park and save the headache.

Review for help prior to parking. I had to change my car details due to a car accident and they couldn’t have been more helpful. Such an easy process.

Be careful with your belongings! I had an issue with my battery the day of my flight 27/8/2025 so my neighbour let me borrow her jumpleads for the journey from Newcastle to Edinburgh. Parked my car at Skysecure parking in Edinburgh With the jumpleads in the front seat! My flight back to Edinburgh arrived at around just before midnight 31/8/2025. By the time we claimed luggage etc and transport to the parking it was nearly 1am I was shattered as I had to drive back to Newcastle so I didn't even notice they were gone ( thought maybe they put it at the backseat). The day after i went in the car to get the jumpleads to return it to my neighbour and it was GONE! Called the Edinburgh branch and they denied everything! I asked what gives yous the right to take something that doesn't even belong to you? That is theft! The guy i spoke to was being patronising telling me to calm down as if it was my fault it went missing while the car was in your responsibility! I had to buy new jumpleads with my own money since the company is in denial! NEVER AGAIN. I wouldn't recommend parking at this Branch! BEWARE

Is the worse company to book some park.
If you lost the confirmation there is no way to find out.
There is no phone number on website and when you find the number it's not the correct one.
I send more than 3 emails and no answer.
Conclusion, they don't care about the costumer needs there is no customet service, and to have you many back is a huge problem.

Avoid at all costs I had a holiday booked from manchester on 18 /9/25 The flight times were shown as in the afternoon NOT in the morning Spent ALL weekend and today trying to change the times with online or with online assistant No success There r NO telephone numbers u can use to contact Customer Service to speak with a human to sort your problem out Cancelling he booking was simple See if I get my money back Have saved the cancellation confirmation

I somehow put the wrong dates flying out of Gatwick.
I needed an extra day and a week before the booking I turned up to gatwick with my car. The person took my car and said pay the difference when i get back. I came home phoned them up and they only charged me 21 pounds what was for the extra day. Great service from gatwick :)

Bristol Skypark. Had a bad experience because there was no contact number to call when we hadn't received their message on the morning of the flight. Although they'd tried to contact us it had gone to voicemail and we had a lot of stress trying to get through to them. When I complained instead of apologising they kept insisting that the number was on the letter when it clearly wasn't as the driver noted when he arrived. Worse still although it says on the paperwork that they are no more than 5miles from the airport my car was VERY low on petrol and had been driven. The company then said in an email that it could have gone up to twenty miles away instead of 5 which would partly account for why the tank that I'd filled up was only a quarter full but is totally contrary to what they say on the website and on the confirmation email. The drivers were nice but the communications and the complaint handling were appalling. I wouldn't trust them again. If you take the risk with them please take a photo of your mileage. They don't bother checking your car over as most other professional companies do. It's most definitely cheap but worth spending a bit more I'd suggest.

Be careful using Skyparks its basically a internet trawler. If you have problems with the actual parking service provider then Skyparks wash their hands of the issue.
So you are essentially just referred by Skyparks to go elsewhere to seek recompense. May as well book direct with the actual service provider.

Easy booking system, fast and helpful response to enquiries. Highly recommended using.

If I could give a zero I would. When I made the booking I input correct times and dates. I had to go into emails to.get payment verification from my bank and input the code - i did this and the payment went through. However the skpark system defaulted and booked for next day. I tried calling immediately but they don't take calls. You cannot use livechat as its not there. You have to contact them and they take up to 72 hours to get back to you. They have said its too late to amend as the time passed and they reserved the space for me. They are keeping the payment. If they had picked up the phone it could have been sorted so I feel this is nothing more than a money making scam - I have been a customer for many years and am shocked at this disgraceful way they treat loyal customers and customers in general - avoid this company like the plague and save your money

Game changer - dropped it off at the Sofitel , had a toddler with me so was super practical and easy. Went it, dropped the car off, left the keys. When I got back was there ready to go. Can’t believe Iv been doing anything different

Unclear, unhelpful, rude & dismissive.

Avoid these clowns like the plague & use official airport parking!