Slip-Not® Rubber Flooring & Safety Matting Avis 

This company has a shamefully appallingly customer relations and disgraceful Customer satisfaction.
I placed an order on the 6th of April and still not delivered. You contact the company and all you get is lies and excuses but on the website states in stock and express delivery but reality total fabrication.
Avoid the company at all costs

This company was super fast at delivering to me. The quality of the product is excellent and I would highly recommend them to anyone looking for quality flooring

Wow, these are amazing rubber mats & Rubber floor tiles . Much better than I imagined. Arrived on time. Heavy duty, so will not slide about. Used for decking and gravel way at front of house. Very very pleased with this rubber matting. They are bigger than I thought, which was a bonus. I would really recommend to everyone. Worth every penny.A+++

Ordered 2 Checker Rubber Gym mats so I can Deadlift in my garage gym and minimise and damage to the flooring. Received an email to say the one’s I had ordered were out of stock but to my delight they offered a free mat upgrade to a more durable type.
Delivery was just outside of the advertised window but given the current circumstances it wasn’t a problem. Very happy with the purchase and good customer service.

Timeline of events of an order placed;

Item ordered on 13th April, with an expected delivery of 3-4 working days. After 6 days I contacted to gain a tracking number as I expected a delay with the demands of courier companies at the moment. I was told the item was out for delivery and no issues but they had no tracking number.

After contacting them 2 more times I was told the item had been lost and another had been dispatched. After talking to various staff members and over email they then couldn't give me another tracking number for me to follow its progress. Upon speaking to another manager on the 6th of May he told me the parcel hadn't gone out and that it wouldn't be with me again for 3-5 days.

He offered to refund my delivery charge, which was odd as I hadn't paid one as I had spent enough for free delivery. I was then told that he was losing money and that charges had gone up. The Customer service was very poor when in these times being honest would have been the best idea, I didn't expect to have it quickly just to be treated with respect, honesty, and to be communicated to.

Updated on 18th May

After writing the review the company has been very quick to see what can be done, and I have been asked to remove it.

As it transpired the second time the paint was meant to be sent this wasn’t the case and I was misled. After a chat with the manager, the amount was then refunded to me also with a £30 compensation due to the poor service that I had received.

Updated on 29th May

So moving on from above, I was contacted by Tom, a manager within the company. After going over all of the above and consulting with management above him he offered to send me the paint I had ordered originally Free of charge. He explained that he didn’t want the above to be a reflection on the great service he believes he delivers to customers every day, and by doing this he wanted to redeem to myself and show that the service I received was a fluke.

I agreed to Toms's request and from that moment he has kept me 100% informed of where the paint was from a delay in getting the material into the moment it was dispatched via APC to be delivered to me.

The paint arrived safely this morning and although I can’t do the floor with work picking up it is now here for when I quieten down.

As agreed with Tom the review and star rating will now be changed as I wanted to judge the company again and give them a chance to get it right. It was agreed that for true transparency and honesty that the experience of the first order is left.

If the service/customer service I received on this delivery is the norm then I would use them again and take the first attempt as a hiccup.

Amazing customer service.
I mistyped the quantity I needed and the team arranged for the correct number to arrive at no additional cost. Swift response. Arrived well packaged and are exactly what I was needing.
Many thanks and can highly recommend. David.

Very good quality mat and incredible fast delivery. We had some issues placing the order but they acted fast to fix the error. Great management.

Matting arrived within a few day Excellent service.Highly recommended.

Thank you. All sorted now

This is a corrected review based on correspondence with the supplier. The supplier has provided a full refund after being unable to fulfil the order placed as a result of the current lockdown situation. I have had personal communication with the supplier who has taken the time and effort to explain there was a rise in demand they did not envisage and staff not being able to work.

On reflection my initial review was harsh and I have replaced this with the acknowledgment that small businesses are struggling at present and need our support.

Many thanks.

Quality rubber from quality people!

Highly recommended. Thanks for all your help Zeab :)

I ordered a product that was needed quickly. The vendor supplied the goods promptly despite this being during the pandemic.
The playground mats are of a very high quality, but expensive.
I had to call them for tracking numbers for the order which they promptly provided.

Excellent service, easy to deal with on the phone. Prompt delivery and quality goods.

These rubber gym mats are very tough & strong.
Great impact resistance when dropping dumbells or heavy weights.
Perfect for any gym & looks great.
Easy to fit together although I would recommend using a rubber mallet to get them to fit tight.
I would also recommend discussing the options required for the edging strips with the sales team.
I would definitely buy these again if needed.

Excellent customer service. Communication is great. The mats are better quality Thani thought they would be. Would definitely recommend

Excellent customer service
I ordered some rubber matting for my patio and it was great quality and arrived quickly. I had a small issue with the types of edging which was dealt with promptly and professionally. I would definitely shop here again.

Ordered coir mat for building entrance, swift delivery, good quality and excellent price.

Great experience with this company
Highly recommended.