Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The assistant Orly was super patient with me, whilst helping me to login into the system. She took me through everything I needed to know and more of how to access my pensions, change details etc.... Voir plus
L'entreprise a répondu
Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Voir plus
L'entreprise a répondu
A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... Voir plus
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À propos de l'entreprise
À propos de Smart Pension
Écrit par l'entreprise
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Coordonnées de contact
136 George Street, W1H 5LD, London, Royaume-Uni
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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This company promise things they can’t…
This company promise things they can’t deliver on. I cashed in my pension and was told 8 days. After 8 days they then said another 4 days. Just bad advice the whole way. Would never use them again. Have ended up going further and reporting them to the pension ombudsman as now they have had my fund 3 days in processing. Which we all know will net a nice little interest for them. Poor communication also. Rang multiple times, not one email in response.
1 juin 2026
Avis spontané
Réponse de Smart Pension
Hi Victoria,
Thank you so much for taking the time to leave a review, we do appreciate your feedback and we are sorry that we have not met your expectations. We’re sorry on this occasion you’ve experienced a long wait time and found it difficult to transfer your pension.
We have not been able to locate your details to contact you privately or understand what your experience was. If you would like to engage with us more on this so we can fully understand your journey and potentially resolve any outstanding issues, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.
Thanks,
Smart Pension
Adding a missed contribution - Ainara
Ainara gave very clear instructions so I could make the adjustment needed to add a missed contribution.
15 juin 2026
Réponse de Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Trying to bet money out and I have to…
Trying to bet money out and I have to verify my idenity - whoever the third party it their system is rubbish
14 juin 2026
Avis spontané
Réponse de Smart Pension
Hi Michael,
Thank you so much for taking the time to leave a review – we are sorry that we have not met your expectations. We always try to make sure that everyone has a great experience with Smart Pension, and we appreciate your feedback. We have been able to identify the case you are referencing, and the team will be in contact soon to confirm receipt of your documents.
Thanks,
Smart Pension
Ainara was amazingly helpful over the…
Ainara was amazingly helpful over the phone. She guided me through correcting the errors and took to time to make sure I understood the process.
10 juin 2026
Réponse de Smart Pension
Hi Luke,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Impossible to action changes or close the account as an employer
As an employer, actioning any change to my Smart Pension account here has proven near-impossible. More than a year ago I was told to 'fill out an online form' to get help — I'm still waiting for a reply. I'm now trying to close the account and have hit the identical wall: despite sending two emails with all the necessary information and explicitly stating I want to close, I'm again directed to 'fill out the online form.'
I eventually completed it, only because two separate support reps insisted it was the required process. The form itself is a third-party TypeForm presented as 'secure,' with no verification of that claim offered (an odd choice for handling sensitive pension and financial data). At the end of the form, I was told I 'may be asked to complete a formal closure form,' on top of the two emails and the form I'd already submitted.
As of 12 June, the account remains open and unresolved. This is extremely poor service, and being unable to action changes or exit cleanly means wasted time and money for SMEs like mine. If you're an employer choosing a workplace pension, factor in that getting out may be as hard as getting help. I'd suggest avoiding.
12 juin 2026
Avis spontané
Réponse de Smart Pension
Hi Suzanne,
Thank you so much for taking the time to leave a review, we do appreciate your feedback and we are sorry that we have not met your expectations.
We have not been able to locate your account to contact you privately or understand what your experience was. If you would like to engage with us more on this so we can fully understand your journey and potentially resolve any outstanding issues, you can email us at complaints@smartpension.co.uk.
Thanks,
Smart Pension
Excellent Support
Lisa was very helpful and patient while assisting me, as I was not familiar with the Smart Pension portal. She guided me through the system, clearly explained the issue, and helped me resolve it efficiently.
Thank you for your excellent support.
12 juin 2026
Réponse de Smart Pension
Hi D Manyere,
We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ainara answered my query re upload…
Ainara answered my query re upload Smart Pension rejection. I had completely forgot that an employee had married and a change of name.
Now sorted
thank you excellent advice/service
12 juin 2026
Réponse de Smart Pension
Hi P. Clarke,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Exceptional Customer Service
We have been dealing with several very complex issues concerning our Company Pension Scheme over the past 5 weeks. During this time Rebecca has worked exceptionally hard to help us resolve our issues. She is tenacious, knowledgeable and resourceful and a credit to Smart Pensions. I would like to personally thank her for helping me understand things I had never had to deal with before and providing an exemplary service to us and our employees.
12 juin 2026
Réponse de Smart Pension
Hi Customer,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
The young lady i spoke with was…
The young lady i spoke with was extremely helpful and polite at all times.
She dealt with my enquiry professionally at all times.
11 juin 2026
Avis spontané
Réponse de Smart Pension
Hi Karen,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Anna was very helpful
11 juin 2026
Réponse de Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Brilliant help from Joanne Gray in…
Brilliant help from Joanne Gray in customer services today. Thank you
11 juin 2026
Réponse de Smart Pension
Hi Sam,
Thank you so much for your feedback about your experience with Joanne – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
This Pension scheme is basically a scam…
This Pension scheme is basically a scam supported by the government where they promise you that you will be able to opt out any time and get your funds back but they actually block your funds as soon as your account is closed.
I´m currently moving out of the country and the only option they gave me is to move it into a new pension scheme and wait until I´m 67 years old to get 3.00 British pounds per month.
this is what I call British standard scam. They promise that your money will be always available but they actually keep it forever to invest it themselves.
11 juin 2026
Avis spontané
Réponse de Smart Pension
Hi Jeck,
Thank you for your feedback. We’re sorry to hear that you’re dissatisfied with your experience.
When a member is enrolled into a workplace pension, there is a statutory one-month opt-out window during which they can leave the scheme and receive a refund of any contributions made. This is clearly communicated at the point of enrolment.
After this period, members can still cease active membership at any time, which will stop any future contributions. However, the funds already paid into the pension remain invested in line with pension regulations and cannot be withdrawn as cash until the minimum retirement age, which is currently 55 and is due to increase to 57 from 2028.
Members in this position have the option to transfer their pension savings to another registered pension scheme or leave the funds invested until they choose to access their retirement benefits.
We have not been able to locate your details to contact you privately. If you would like us to review your individual circumstances in more detail, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.
Thanks,
Smart Pension
I have the smart pension very difficult…
I have the smart pension very difficult to use, however Lisa was very helpful with everything
11 juin 2026
Réponse de Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Great Customer Service
Called Smart Pension today and spoke with Anna regarding a query. Anna was extremely polite, very helpful and patient. She talked me through everything I needed to know and took time to ensure I understood everything. I am extremely happy with the service and level of customer care that Smart Pension provides to us as a company.
11 juin 2026
Réponse de Smart Pension
Hi Tara,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ask for Seyi!
Have had two great instances of help from Seyi recently. She is patient, friendly and knows her stuff!
9 juin 2026
Avis spontané
Réponse de Smart Pension
Hi Meredith,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
A big thank you to company employee…
A big thank you to company employee Lisa Richards for guidance today. Having to deal with fifteen pension schemes, it is very good to know there are knowledgeable company representatives at SMART who are able to talk you through questions.
11 juin 2026
Réponse de Smart Pension
Hi Aubrey,
We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Thank you for listening to my…
Thank you for listening to my questions and explaining well.
10 juin 2026
Avis spontané
Réponse de Smart Pension
Hi Harriet,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
The person I contacted was very patient…
The person I contacted was very patient as I have poor tech skills and she talked me through the screen and solved my problem
10 juin 2026
Réponse de Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Great Service
I spoke to Isabel regarding payroll contribution uploads from a new payroll service provider (Snappy) as they do not currenntly have API in place.
She was really helpful, showed me where I was going wrong and checked to see if there were any updates from the new service provider.
I never mind callig SMART, far more helpful than Nest!
10 juin 2026
Réponse de Smart Pension
Hi Vicky,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Straight forward help.
Isabel helped me navigate the system and adding a new employee for the first time. Isabel waited on the line while I completed information and helped guide me through the whole process. Thanks Isabel, I really appreciated the help and time saving.
10 juin 2026
Réponse de Smart Pension
Hi Katie,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
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