Snowgum Avis 

We had an issue with a seal on a drink bottle and asked if they had replacements? Not only did they replace it, but replaced the whole bottle!!! The communication between Melissa at Snowgum and myself was very professional, helpful and friendly. Thank you so much for wonderful customer service!!

Excellent customer service and product quality. Amazing value for money when compared to other outdoor brands with tip top performance. I bought raincoat and it was so good I bought three more for my family for tramping on the South Island in NZ.

Highly recommended.

The quality of Snowgum’s down jackets and rain jackets are second to none. Compared to two other popular New Zealand based brands that seem to dominate Australia’s adventure gear market, I find Snowgum’s quality and value to be far superior. Snowgum’s customer service is also efficient and they ship orders promptly via Australia Post.

Items received as ordered.
Travel Towel, I used the following day after my shower being so light I didn't think it was doing so great but I soon noticed I was actually dry. impressed.
Hike shirt also quite comfy with sizing perfect.

It was easy to exchange an item for another size. Great quality products.

I went to the Oakleigh store to buy a Gallo merino jacket in this year's beautiful Dusk colour. The colour was beautiful and the fit was great but I found a tiny manufacturing flaw. There weren't any others available in my size but Annette went above and beyond to order one in. She called me the next day and I picked it up - perfect garment and exemplary customer service. Very happy customer.

Excellent service and apparel. Orders mostly dispatched the same day or no later than the next day.

I have been purchasing items form snow gum for over 5 years. I have always received what I ordered and in a timely manner.
I have purchased over 20 merino wool and XTM garments, and I love them. They are exactly as advertised, easy care and beautiful to wear.
I was very surprised when a couple of years ago they recalled a pair of woolen pants I had purchased. They fixed the pants at no cost to me and paid freight both ways. Thanks, Snowgum you do a great job.

I was very happy with the ease of online purchasing and prompt delivery of items.

I have purchased quite a bit of Snowgum gear this winter and it is all amazing. It is warm, fits well and looks great! All gear arrives quickly and I like the commitment to reduce plastic and be more environmentally friendly. Keep up the great work!

Have purchased from Snowgum many times. Very good quality products. Excellent customer service. Occasionally have had to arrange exchange due to sizing, staff always happy to help & turn around is always very quick.

Good quality, great specials and prompt delivery!

I have always enjoyed shopping with Snowgum. They are easy to deal with, offer super fast postage, have great customer service and an excellent returns process.

Service was friendly & knowledge of the product purchased was good. Haven't actually worn jacket yet as we haven't been iyn our trip to Europe yet, but can't wait to wear it as it ticked all the boxes. Waterproof, windproof, insulated, removable hood, longer length, two way zip, packable and stylish.

Great outdoor clothing and other products. Good quality and long lasting. Clothing products give specific garment size measurements to help with size selection.

Snowgum are a recent find for us, after many decades of long distance hiking. I wish we'd found them sooner, not that the other products were not good, but Snowgum's seem perfect and fail to disappoint.

Customer service is also unbelievably good, helpful and on target. My wife is a now a recent quadriplegic, and her clothing requirements and sizing has changed dramatically. I rang for some sizing advice and they gave me as much time as I needed, and what turned out to be, perfect advice.

We could not be happier, nor my wife warmer. Thank you.

Love the Snowgum apparel, and the customer service is excellent. Online items are dispatched and shipped very quickly

THRILLED TO BE ABLE TO BUY FOUR OF THESE, TWO SIZE 12 AND TWO SIZE 14 FOR OUR GRANDSON, WHO HAS TWO SIZE 12S ALREADY & LOVES THEM SO MUCH, WILL WEAR NOTHING ELSE ON FAMILY HOLIDAYS. HE EVEN TAKES HIS WELL WORN ONE SO THAT HIS GIRL COUSIN CAN BE DECKED OUT THE SAME, ON FAMILY HOLIDAYS. [4 FOR AROUND $80]

Fantastic quality product, excellent sale prices. I have bought many items. One wrong size return was easily completed. Also used the chat function and that was easy to use. Highly recommend Snow Gum and will be buying again for next winter.

I tend to spend a lot of time in wool during the cold season and find merino the best for warmth. The products from Snowgum have been excellent quality, comfort, fit and value. Highly recommend.