Sofa Assist Avis 

Just recently I contacted Frank at Sofa Assist, and he very kindly informed me of how my sofa could possibly be removed from my flat. I was pretty sure it was going to be a real mare of a job and was expecting all manner of complications to get it out of the building. SCS had someone dismantle a corner of the sofa to get it into the living room when I'd first purchased it.

After a few emails and when I was ready to risk accepting the job, Frank arranged to bring two of his team all the way to Portsmouth to move my settee. He told me when he was expecting to arrive, and was outside my flat pretty much on the dot.

When I saw the van they'd brought I thought "Oh my God the sofa won't fit in there!🤦" I was also expecting window panes to be removed. The guys shouted down to Frank which sized 'bag' they required...which I didn't understand at first.

Next thing they'd removed the feet of the settee and put it into a quilt type bag.

Before I knew it, they'd manoeuvred the sofa over to the doorway and after some clever communication between the two fellas, much to my utter shock, they'd popped the massive sofa into the hallway. I was gob smacked!

Next thing, a few minutes later, the sofa was out in the street next to the van. I thought, this is going to be the stumbling block...it's not going to fit the van!

Low and behold, a few seconds later the sofa is in the van and the doors were closed!

They followed my car to my new address a few miles away in Havant and I was expecting to hit problems getting the settee into the new property.

Within about 3 minutes, the sofa was in my front room and the guys were screwing the feet back on.

They made what I thought was going to be the mother of all jobs look like child's play.

I kid you not, the longest time taken with this operation was the traffic we hit between Cosham & the Hilsea Roundabout enroute to Havant.

I would say the whole removal job minus the road trip would have been about 20 minutes work by these professionals!

They'd arrived at my flat in Portsmouth at about 08.10 & the job was complete in Havant at around 08.50 and that's Including getting caught up in traffic.

I can't tell you how impressed I was at how good these blokes were, and highly recommended them and their expertise!

Initial inquiry promptly and helpfully handled. On delivery date, seamless coordination. Frank is a maestro. His team takes extraordinary care of customers’ interiors in the course of their work.

Our new Loaf sofa wouldn't fit through the hallway to get into its correct spot and Loaf recommended Frank to help move it. He turned up the same day, worked tirelessly to disassemble and reassemble a very complicated and heavy sofa bed. I thought we would have to send the sofa back but Frank literally saved the day. An incredible service. Thank you.

Sofa Assist were absolutely incredible when we were let down and put in a very stressful situation by DFS. We could not have been happier with the service. They responded quickly to emails and were very flexible around timing slots when we were getting messed around with information. In the morning we received a tracker to know where they were en route. Once here, they tried absolutely everything to get the sofa in even when the first plan of action was no good thanks to a bendy porch roof. They had a lot of kit in the van to solve the problems and we did eventually get it in the first living room using a rope from the top floor window and guys laying out from the balcony to catch it! They worked with the sofa delivery team to get the pieces in and were just wonderful. We are so thankful to them for helping us out and doing it with such kindness and patience. Cannot recommend them enough!

Frank and his team make the impossible possible! We had a large sofa bed from Loaf unable to fit through the door. Frank expertly managed to hoist it through our third floor window with ease. He was able to squeeze us in a few days after contacting him and is a wonderfully friendly man. Would highly recommend him and his incredible team!

I had a fantastic experience with Sofa Assist. Their service was efficient, professional, and very well organized, with excellent communication from start to finish. I emailed them late on Saturday night about moving a large cabinet from the ground floor to the first floor through a Juliet balcony door. Frank from Sofa Assist replied early Sunday morning, and by Monday at 7:15 am, the team arrived promptly at the address in Kent. By 7:35 am, the cabinet was safely in the first-floor living room, moved through the Juliet balcony without a single scratch or mark.
What impressed me most was how careful and respectful they were with the furniture and home, they took every precaution. They even helped put the sofa back in place afterwards, which was a thoughtful extra touch. I was also sent a link to track their journey to the address which gave us peace of mind. The whole process was quick, smooth, and stress-free thanks to their skill and teamwork.
A big thank you to Frank and his team for such reliable and highly efficient service. They went above and beyond, and it was worth every penny.!

Ask for FRANK! He is amazing. He prices stuff really fairly and if a job can be done he will get it done. What a great guy and an amazing professional company

Frank & his team were excellent! I was given Sofa assists number by the delivery team who brought in a Loaf sofa that wouldn't fit through the door down to the basement. I spoke with Frank on the phone who managed to fit me in the next day. On arrival the team looked at all options to find the best way to get the sofa downstairs - at one point it looked like it was going through the window but they managed it with very little disturbance! They were efficient, friendly and considerate and as much as the cost to get it sorted was a considerable expense on top of the sofa just purchased - those guys are worth their weight in gold !

The Sofa assist guys were professional, efficient and polite. Moved our sofa through a second floor window on a busy street calmly and quickly and saved us just as we were about to give up hope and return the sofa! Thank you so much

Frank and Aidan indeed were life savers. Bed wouldn't fit in the loft room, but with teams ingenuity they have managed to get it in and assisted to put it together as well. Very professional, kept us updated whilst on route to us. Very grateful and happy with the service.

Exceptional Service — Highly Recommended

Frank and his team, Adrian and Calen, did an outstanding job getting an extra-large 3-seater sofa through a very awkward stairway into our lounge. Our original delivery team could not manage it, but Frank and his crew handled the challenge professionally and skillfully.

From the first call to the final interaction the service was excellent, punctual, polite and clearly experienced. Frank knows exactly what he is talking about and led the process with confidence. All three gentlemen worked efficiently and carefully, treating our home and the sofa with respect.

Highly recommended. Excellent workmanship and great customer service. If you need a tricky delivery handled well, call Frank.

This is the best company ! Perfect from first contact. Had 2 other companies come out to assess and both said it was an impossible job . Frank and Caleb came , saw and conquered within an hour . Helpful, friendly and efficient . Could not recommend more

What a brilliant service! Frank & his team were professional, knowledgeable and super quick - they made it look easy! Would 1000% recommend and use again. Thank you!!!

Honestly can’t fault this company, so caring and professional. Frank and his colleague are great, Frank answered all my questions and I had a few, nothing was too much trouble. I had two armchairs delivered from DFS , I knew they would not fit through my flat door so looked into alternatives, then I found Sofa Assist and Frank , on the day my sister was with me and she said you chose a very professional company and very caring. They even unwrapped the armchairs and put the feet on. Do not hesitate to use this company.

Frank and team are true professionals. Extra large sofa hoisted through window in Victorian flat. Everything handled gently with no damage internally to the flat or hallway. Would use again

Bowled over by their help. Within an hour of emailing them a quote to take a sofa apart, they contacted me for a video call and talked me through how easy it would be for me to actually take the sofa apart myself. Really impressed as clearly, it would have been easy for them to say nothing and just do the job for me. If ever a job comes up like this again, I would absolutely use them. Very rare to see this sort of service these days

A massive thank you to Frank & his team for helping us move our sofa so last minute. Frank’s team were as punctual, kind, friendly & professional as they were the last time we used them for a previous house move, and we’re extremely grateful for a straight-forward, pleasant process in the midst of a chaotic house move. Couldn’t recommend them more highly & certainly worth the money

I bought my dream sofa and believed it would fit in my flat (never rely on chat gpt!). After 5 hours of trying I called Frank and next day within 30 mins the impossible was possible. He and Adrian smashed it in under 30 mins. Next time I'll save myself the hours and stress and just call them right away

If I could give 10 stars I would . Amazing service and very helpful. I would definitely recommend. Thank you again

What a fabulous chap Frank is. He was kind enough to give me some advice even though it would not lead to a job for him. Top man. Thanks Frank