Softext Ltd Avis 396

Softtext have been our ACT partner for nearly 5 years now and we could not have choosen better. The whole team go above and beyond on every interaction and are always quick to respond both on email and via the phone.

They have fully bespoked our system and we often use them to help trouble shoot. They even came and delivered our teams trianing!

They have got to know our business really well and have taken the time to do so, they are not able to make recommendations that not only support our business but help drive us forward.

Recently Rob spent a full day with us action planning on critical changes and helped us facilitate and strategically plan and Nikki has been a real life saver in offering her patient support whilst we learn the new marketing functions.

Worth every penny!

Have to say great company to work with and deal with.
Very helpful and supportive in helping me set up my accounts for the new financial year.
Took the time to explain and teach me the correct way of doing things and lots of patience as I learned.
Definitely recommend them. Jayne and Mo have been fantastic
Thanks to you both

We have dealt with Rob & the Softext team for a while, they provide great customer support & solutions based around your requirements. Would be happy to recommend these guys!

Great Service and Back up

i would definitely recommend Softext , especially Rob ,they have vast knowledge, very helpful and services are second to none.

I was having trouble synchronising my Outlook diary with my Act diary, but Jake came on the line and found the problem straight away. It wasn't straightforward but within half an hour it was all done and working perfectly.

Softext are very quick to respond to support requests, the information they provide is clear and helpful, nothing seems too much trouble. They are able to provide remote support and are happy to speak with a third party on behalf of there customer where necessary.

Really enjoyed working with the team at Softext, such a friendly professional bunch.
Service levels are great , technically great and they go that extra mile.

Very well organised. A great deal of help from Robert and you are never left in the dark. Would strongly recommend.

Excellent service. Rob was very patient and talked me through the process in a lot of detail. I wish all support desks were like this.

Rob at Softext was very patient with me and he managed to solve the problem I was having with my ACT Growth Suite. He solved the problem for me and the program is now working properly. I would recommend him and his company to anyone. Thank you Rob for your help.

Both on the phone and by e-mail I received valuable advice that allowed my company to update its database software with ease.

A big thanks to Softex Ltd, and a big thanks to Robert who made a typical Sage nightmare stress free. Many thanks.

I openly admit that technology frustrates me! When Sales Bond were looking for a CRM, part of the decision making process was "will we get the right help and support and will we feel valued?". From bitter experience, many IT companies start off with the very best intentions but more often than not become, shall we say, slightly irritated with people like me who don't know the terminology and understand the functionality.
Softext are the most patient and helpful IT Partner that I have worked with to date. Nothing is too much trouble, they hold your hand through every process and ensure that all of my team are valued and supported.

Definitely recommend this course, I took the beginners to intermediate. The course has easy to follow instructions, the team are easily available and helpful throughout the course. Thank you to Robert H who assisted me in the course

Very helpful customer service, prompt actions and wealth of knowledge.

I had an issue with some software I purchased, the support team were excellent. However it was finally unsuitable for my needs and they gave a full refund, nor arguments and quibbles. That is great customer service.

prompt, firendly knoweldgable service - thank you