Solarzero Avis 

Meme was very friendly and helpful when assisting me with my query about my financial year invoice. She explained everything clearly and provided excellent support. I really appreciate her professionalism and assistance.

Having been with Solar Zero for a few years now, I wouldn’t hesitate to recommend them. Great customer service and follow up when selling our house and getting the Solar Zero contract swapped over to the new owners.

Poor communication - very difficult to contact Solar Zero for account inquiries and they were slow to respond. Installation and setup went well. The online app is easy to use.

When i started off with solar zero it was good with the fixed price for electricity etc. Wellington is not the best place for solar because of the absence of sunlight during winter! They got me to join their broadband as well. After 4 years I found out that I was paying $30 more than similar broadband providers. Called them to terminate it they tell me termination fee of more than $200 is applicable. Its a total scam, I dont have much savings with solar panels, also the battery and solar panels have all advanced in technology so much. The battery capacity also is not much and can't store enough on a good day. Im stuck with this for 25 years! 🙄

Stay far away from solar zero. We have had a panel off line for over a year they cam and replaced a inverter but it would still not come back online. They email saying that it needs to be changed to digital and would need a complete overhall and was not cost effective and would leave it as is becouse they clame its still running at 85%. I told them its not good enougth and will contuine to hold any payment to them intill its 100% online again. Im now going to lay a complant and try to get out of the contract they do not monitor the systems i was the one that found it off line not them. They dont want to fix anything im guessing because they dont have the money. There are a tone of people complaning about the take over and bad service and also laying complants. STAY WELL AWAY

Useless customer service. Changed internet provider who said they would advise Solar Zero. Thought I'd send an email to confirm and got a reply telling me I would have to give them 30 days notice - even after them being advised by 2degrees. Responded by email- 3 times now - and phoned and left a message with no follow up whatsoever. There's going to be trouble if they charge me for broadband on my next bill!!!

When I signed up the broadband package, I was initially told there is a $200 termination fee if I canceled early. Prooving to a rude Energy Specialist at customer care with emails as proof, still cannot get him to show me when did I have received this false information of an extortion amount he claims was sent to me.
Seems asif they are coming up with made up T&C's.

Waited 3 years for my proposal/contract. Got it recently when i told them i want out, on reading through it on page 21 is where SZ and the customer sign to declare that both partys agree to the terms and conditions set out in this, there is a dated and signed portion from Andrew Booth (ceo) and under this there is a dated and signed and named (me) portion. This isnt my signature-nothing like it so, they have committed fraud by forging my signature on a legal document. They deny this vehemently. I have never seen this document before. Dodgy pack of bastards. Little wonder the failed.

Absolute scam. Took over contract when purchased my 1st home and am paying on average $750 a month on power when I was averaging around $300.
I actually can’t believe they getting away with this and nobody seems to be able to get out of their contracts and nobody is supporting the individuals stuck with the expenses.
Good luck to whoever tries to convince me to buy or sign up another Solar scam!!

it's very disappointing and misleading customers that can safe money by installing their panels which I have done regarding now its ccomplete lying i have the panels for years I'm paying at least $400 more compared to when I didn't have the solar panels.

Panels havent been working since just after the announcement that they went into liquidation/new ownership - despite promises that operations would not be disrupted. Still have no working solar and they cant give us an update on when it will be looked at. really disappointing

Misleading we were on the belief that we would save money, told only 2 bills ecotricity and solar zero not the case paying Ecotricity horizon energy charges plus solar zero charges plus solar zero monthly subscription took a toll on us financially . Contract should be null and void suppose to receive it once signed up this was 2024 didnt happen received it 10 months later 2025 on the 31st Jan opportunity to cancel didnt receive it.

Since the start of this year I have had Solazero, they have mislead me with the benefits. I have paid more in electricity than I ever have. They sweet talk you and now they are jumping up and down about not getting paid. What have they done to their customers!!! You mislead people, this is what happens. Companies should take note….reviews are powerful. If you mislead people, it will be posted. The damage can be catastrophic. Solazero is an example.

Mostly great but just a few teething problems because we were not a subscription customer and our install was all new to their process.

Overall we have an excellent system installed and now that we have ironed out those kinks of the very poor information received after the install was done, all is good in the hood.

I would like to say also that head office have some very good efficient staff who wore the brunt of less than proficient staff. They managed to get us all the information we required and you can ask no more than that.

The company was great when you first joined, but things took a downturn over time. One of the key reasons for its decline, in your view, is the poor customer service, which you rated as far below satisfactory. If only the company had prioritized getting that right, it might have avoided the situation of liquidation.

We have been with them since approx 2016. The system has never produced anywhere near the power needed. On average it produces approximately 20% of our power,(only 7 panels - we were assured that was plenty!!!) and although the battery allows us to store power, we are still importing 100s of kWh a month. So no savings. We do save on the cost per kWH compared to other rates, as they have an agreement with ecotricity, however they buy back at the same rate, and most months we don’t export anything. Our power bills have not reduced over the time we have been with them. The one redeeming factor is that it works as advertised in a power outage, although only part of the home is covered and the battery is fairly small so we do need to be careful about power use. Not sure how long it would last in the event of a natural disaster when the power could be off for days….

We decided to go with Solar Zero energy so our energy bill will be reduced. I DON'T RECOMMEND ANYONE JOINING.We pay $144 in network levy peak and non peak charges. Then $120 on ongoing monthly payment for the panels and battery. Then we pay about $690 for spot rate charge. This for electricity only. Before moving to Solar Zero our winter bill for Gas and Electricity was around $450. As opposed to $1200 per month. Feels like we have been SCAMMED! !!. We want to get out of the contract. Not sure how.

Scammer! Sad to say that my fellow Filipina(From Christchurch) did the sales talk to us and assured us that we could pull out our account from them anytime that we are not happy with their services. Can’t even use our heat pump during this winter, we are scared that we will pay more. Not happy that we are expecting that we will pay less money which never happened, we are paying more than we didn't expect. It seems that me and my husband need to kick our ass to work to give our money to them.

Much of your power bill is made up of Network Charges and this can go up in price. It is your Energy Charges that have a fixed price for the next 25 years so in reality your power bill can and will go up. You pay this on top of the Solar zero bill which for me is $130 monthly and $149.50 monthly. My power bill from ecotricity is $230+ which includes my Network charges of $113+ and my energy charges of $75+. As a result I now pay $350+ for my electricity when I paid less that half that in past. Have another look at your figures making sure you look at Network Charges before signing up.It is not what I expected and I regret joining up as I am now paying way more than before

Solar Zero sales tactics are misleading and they fail to disclose all of the associated costs. We are now paying more for power than we have ever paid in our lives and we are not huge users. Their customer service is terrible and they do not answer emails or come back to you when you leave messages. My best advice to you is read the contract right through, word for word and see if it suits your needs. The contract term over 20 years and makes selling your property impossible. Also be sure that you understand you pay for the solar panels (which you never own over 20 years) and you get a separate electricity bill.