I used the chat contact for a problem I had with delivery. Sofia was great at helping sort out my problem. She was very helpful and knowledgeable and as a result my problem was resolved fully. I did... Voir plus
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Lisez les avis des autres
Unfortunately I had to send two dresses back but as they came separately I tried to send them back separately only to discover the barcodes were the same. Contacted customer service who really very qu... Voir plus
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Can not recommend Sosander enough, their clothes are lovely, really great quality and value for money, customer services are excellent , I had an issue with faulty dress, emailed customer services,... Voir plus
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Sosandar is great but frustrating stock is always low. I was sent a 20% discount which didn’t work, however when I reached out to customer service they did provide a promotion code which worked. Faye... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Coordonnées de contact
Water Lane 40, SK9, Wilmslow, Royaume-Uni
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic Company
I recently had cause to write to customer service and I had a fantastic experience via Millie. She answered my query swiftly and it was resolved completely to my satisfaction. I love Sosander’s clothes and remain a very loyal and satisfied customer.
13 avril 2026
Avis spontané
Réponse de Sosandar
Hi Kay
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Millie was able to resolve your query so quickly and to your satisfaction. We’ll be sure to pass on your kind words to her — she’ll be so pleased!
It means so much to know you love our clothes and remain a loyal customer. Thank you for your continued support.
Team Sosandar xx
Thank you Faye
Thank you Faye, for taking my order this morning by telephone, you were most helpfull.
15 avril 2026
Avis spontané
Réponse de Sosandar
Hi Janet
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was so helpful in taking your order over the phone this morning. We’ll be sure to pass on your kind words to her.
Thank you again for your support.
Team Sosandar xx
Very Good Service
The item my wife wanted looks excellent; she’s really happy with it. Sofia, who helped me with the order was absolutely brilliant, and sorted out the order really quickly.
Very happy with the purchase.
I will definitely order again if my wife sees another item she likes.
14 avril 2026
Avis spontané
Réponse de Sosandar
Hi Neil
Thank you so much for your lovely review ⭐✨
We’re delighted to hear your wife is so happy with her item — that’s wonderful to know!
It’s also great to hear that Sofia was able to help and get everything sorted so quickly. We’ll be sure to pass on your kind words to her.
We look forward to welcoming you back again soon!
Team Sosandar xx
Dress and trouser lengths
Sofia came back to me very quickly and kept me updated on the query I had about dress /trouser lengths
11 avril 2026
Avis spontané
Réponse de Sosandar
Hi Patricia
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia responded quickly and kept you updated on your query about lengths. We’ll be sure to pass on your kind words to her.
Team Sosandar xx
Sofia was a great help making sure i…
Sofia was a great help making sure i had my refund back .
i have felt very comfortable in this company and items a very good ,service great
14 avril 2026
Avis spontané
Réponse de Sosandar
Hi Sylvia
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia was able to help ensure your refund was processed and that you’ve felt so comfortable shopping with us.
It’s wonderful to know you’re happy with both our products and service — we truly appreciate your support. We’ll be sure to pass on your kind words to Sofia.
Team Sosandar xx
Faye was very helpful and quick to…
Faye was very helpful and quick to respond regarding changes to my account. Thank you
11 avril 2026
Avis spontané
Réponse de Sosandar
HI
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to help with your account changes so quickly. We’ll be sure to pass on your kind words to her.
Team Sosandar xx
Be very careful when buying from…
Be very careful when buying from Sosander. My sister bought me a top and a pair of trousers for my birthday which were too small. She assumed the returns policy was the same as every one else and not just 14 days. Unfortunately by the time she returned them it was 4 days over the 14 days and they refused to give a gift certificate let alone a refund. Left a very sour taste and I have gone from liking this brand to never wanting to purchase from them again. Be very careful.
Update:
Re. The response I received below. I sent a separate email to your customer services team who informed me they could help me with the online purchase and have offered a gift voucher which is great, however they are unable to help me with the purchase in store and apparently that is left down to the discretion of the manager. I see you as one Brand and it’s a shame that you have individual shops some of which providing a bad customer experience and others a good one. It would seem the one in Marlow is less helpful and therefore in return could damage your Brand. Hasn’t left a good taste in my mouth and I will advise all my friends in Marlow and people on here to avoid that shop.
8 avril 2026
Avis spontané
Réponse de Sosandar
Hi Mary
Thank you for supplying your contact details. I believe the team have connected with you.
Kindest regards
Team Sosandar x
I had an excellent experience with…
I had an excellent experience with Millie in customer services who amended my order as requested
13 avril 2026
Avis spontané
Réponse de Sosandar
Hi Vicki,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had an excellent experience with Millie in our customer service team.
It’s great to know she was able to amend your order exactly as requested—she’ll be thrilled to receive your kind feedback. We pride ourselves on providing helpful and efficient support, and your comments mean a lot to us.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch!
Team Sosandar x
Yet another failure to deliver and no…
Yet another failure to deliver and no resolution by Sosander's Customer Service of my missing order.
I placed an order with Sosander on 8 March 2026, for delivery to my home address in Spain. On 11 March, their global fulfillment partner, Global-E, confirmed despatch of my order no. GE11573951343GB.
On 25 March, I emailed Sosander's Customer Services to query when I could expect delivery of my order, advising them that their courier's tracking system stated that the package had been dropped off at a DPD pick-up point and that a message had been sent to me with details of the pick-up point, but I had received nothing and I didn't know why my order wasn't delivered to my home address.
On 26 March, Customer Services responded saying that there had been an update on DPD's tracking system, but when I checked it, the status was the same as the day before, and I responded to Sosander advising them of that. I received no further response from Sosander, so I messaged their Customer Services again on 31 March, requesting an update.
On 1 April, Customer Services advised me that they had escalated the issue to their courier and would get back to me. Having received no response by 7 April, I emailed again,requesting an update and stating that, if this could not be resolved by close of business on 8 April, I expected a full refund of my payment.
Today, 10 April, I have received no acknowledement of my messages and no update. I called Customer Service, waiting on the line while repeated recorded messages said I was 2nd in line, then 1st in line, then a 'beep' (as you would hear from an answering machine), but no-one there. And, yet again, all of this is at my cost, phoning from Spain!
So another example of Sosander's poor delivery system and terrible customer service. I still don't know what has happened to my order and have not received a refund of the payment I made more than a month ago.
10 avril 2026
Avis spontané
Réponse de Sosandar
Hi Kim,
We’re really sorry to hear about your experience with this order —this is not the level of service we aim to provide.
We understand how frustrating the lack of updates and resolution must be, and I have reached out to you via email to resolve this without further delay.
Thank you for your patience while we look into this.
Team Sosandar x
Faye was absolutely excellent
Faye was absolutely excellent. I had an issue with my order and payment. All sorted out very quickly and efficiently. Thank you.
9 avril 2026
Avis spontané
Réponse de Sosandar
Hi Sue,
Thank you so much for your kind words! We’re delighted to hear that Faye provided such excellent support and was able to resolve your order and payment issue quickly and efficiently. We’ll be sure to pass along your feedback to her—she’ll be thrilled to hear it.
If you ever need anything else, please don’t hesitate to reach out. Thanks again for taking the time to share your experience!
Team Sosandar x
Highly recommend
Return labels weren't recognised at post office,so 3rd time lucky the QR code did the trick
Charlie was so helpful & patient,a joy to contact ,I highly recommend Sosander ,their return service is brilliant 10/10 thankyou
8 avril 2026
Avis spontané
Réponse de Sosandar
Hi Linda,
Thank you so much for your 5-star review! We're really glad to hear you had a great experience with Charlie. Your support means a lot, and we look forward to serving you again soon.
I will be sure to relay your lovely feedback to Charlie!
Team Sosandar x
Couldn’t be more impressed with the…
Couldn’t be more impressed with the customer service, Annie was great. She helped me so quickly and kindly with an issue with an item I bought. Wish all companies had such great customer service. Thank you
25 mars 2026
Avis spontané
Réponse de Sosandar
Hello,
Thank you for taking the time to leave such a wonderful review!
We're delighted to hear everything went smoothly and that you were happy with the service provided by Annie - She is an asset to the team and she will be thrilled to hear your lovely comments!
If you ever need anything, we're always here to help.
Team Sosandar x
Annie was very prompt in replying to my…
Annie was very prompt in replying to my email and assuring me my parcel was out for delivery that day.
The dress is lovely, the colours are so bright , I am very happy with my purchase.
8 avril 2026
Avis spontané
Réponse de Sosandar
Hi Jayne,
Thank you for your kind words and 5-star rating!
Providing excellent customer service is our top priority, so it’s great to hear Annie met your expectations. We truly appreciate your support.
Team Sosandar x
Un-delivered item
I had received an empty bag with the item missing, so contacted customer service and I received an email back very quickly just confirming what had happened. Faye and Sophia were dealing with the issue and kept me informed throughout with a good outcome.
3 avril 2026
Avis spontané
Réponse de Sosandar
Hi Natalie,
Thank you so much for your 4-star review!
We’re really sorry to hear about the issue with the missing item, but we’re delighted that our team was able to resolve it quickly for you. It’s great to know that Faye and Sofia kept you informed and provided a positive outcome.
Your feedback means a lot to us, and we truly appreciate your patience and understanding. If there’s anything else we can help with in the future, please don’t hesitate to get in touch!
Team Sosandar x
Gift Card
I asked for my gift card expiry date to extended because unfortunately the date had expired by two months and Annie replied to my e-mail very promptly and extended my card by 28days which is very much appreciated so that I can know place my order.
Thank you again Sosandar.
8 avril 2026
Avis spontané
Réponse de Sosandar
Hi Christine,
Thank you so much for your lovely 5-star review!
We’re really glad you got in touch with us, and it’s great to hear that Annie was able to respond promptly and help extend your gift card so you could place your order.
We truly appreciate your kind words and your support. We hope you enjoy your purchase, and if there’s anything else we can help with, please don’t hesitate to reach out.
Thank you again for choosing Sosandar!
Team Sosandar x
Good Customer Care
Customer Service were very good, dealing with an issue promptly. Sofia in Customer Care was very helpful.
8 avril 2026
Avis spontané
Réponse de Sosandar
Hello,
hank you so much for your 5-star review!
We’re really pleased to hear that your issue was handled promptly and that you had a positive experience with our Customer Care team. We’ll be sure to pass your kind feedback on to Sofia—she’ll be delighted to hear it.
We truly appreciate your support and are always here if you need anything further!
Team Sosandar x
Annie was great
Annie was great. Really friendly and helpful and quickly identified the problem and gave me a refund. I love the clothes and the customer service is second to none
7 avril 2026
Avis spontané
Réponse de Sosandar
Hello
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Annie was able to quickly identify the issue and resolve it for you. It’s great to know you found her friendly and helpful — we’ll be sure to pass on your kind words to her.
We’re also so pleased to hear you love our clothes and feel our customer service is second to none — that truly means a lot to us.
Team Sosandar xx
Annie was extremely helpful
Annie at the Marlow branch was very helpful when I wanted to return goods ordered online.
7 avril 2026
Avis spontané
Réponse de Sosandar
Hi Viv
Thank you so much for your lovely review ⭐
We’re delighted to hear that Annie at our Marlow branch was so helpful in assisting with your return. We’ll be sure to pass on your kind words to her.
Thank you again for your support.
Team Sosandar xx
Faye was very helpful regarding my…
Faye was very helpful regarding my enquiry and the issue was resolved very efficiently! Amanda
6 avril 2026
Avis spontané
Réponse de Sosandar
Hi Amanda,
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to help with your enquiry and resolve everything so efficiently. We’ll be sure to pass on your kind words to her.
Thanks again for your support!
Team Sosandar xx
Réponse de Sosandar
Hi
Thank you so much for your lovely review ⭐
We’re delighted to hear that Annie provided excellent customer service — we’ll be sure to pass on your kind words to her!
Team Sosandar xx
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