I used the chat contact for a problem I had with delivery. Sofia was great at helping sort out my problem. She was very helpful and knowledgeable and as a result my problem was resolved fully. I did... Voir plus
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Unfortunately I had to send two dresses back but as they came separately I tried to send them back separately only to discover the barcodes were the same. Contacted customer service who really very qu... Voir plus
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Can not recommend Sosander enough, their clothes are lovely, really great quality and value for money, customer services are excellent , I had an issue with faulty dress, emailed customer services,... Voir plus
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Sosandar is great but frustrating stock is always low. I was sent a 20% discount which didn’t work, however when I reached out to customer service they did provide a promotion code which worked. Faye... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Coordonnées de contact
Water Lane 40, SK9, Wilmslow, Royaume-Uni
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Faye
Faye, your agent was very polite and courteous. She responded to my query quickly and efficiently many thanks
23 avril 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was polite, courteous and able to respond to your query so quickly and efficiently. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
I’m so annoyed !
I’m so annoyed ! First time ordering direct with this company previously bought from this brand through M&S and next . Sosandar do not seem to have any customer service ! The online portal does not work will not recognise my order . I’ve tried calling you get put on hold then silence or cut off or message saying they are too busy and cut off . No online chat working . I thought this was a legit brand but will not be ordering from them again
24 avril 2026
Avis spontané
Réponse de Sosandar
HI Linda
We are here and always ready to help. Our email is customerservice@sosandar.com our telephone lines are available call 03333052866 and open from 10-5pm today we have checked online chat which is live 10-3 and cannot find any one called Linda connecting with us today so sorry x
Please get in touch as you can see from our many reviews we really always want to offer the best experience.
We are disappointed that you felt you could not provide your details for us to address your feedback.
Many thanks
Team sosandar
I had a greatcustomer experience with…
I had a great customer experience with Sosandar regarding a return that was totally my fault - very understand and left a customer very happy, thank you.
24 février 2026
Avis spontané
Réponse de Sosandar
Hi Danielle
Thank you so much for your lovely review ⭐
We’re really pleased to hear that our team was able to help with your return and make the process easy for you. These things happen, and we’re always happy to assist.
It’s great to know you were left feeling happy with the experience — thank you again for your support!
Team Sosandar xx
Faye was wonderful
Faye was wonderful! Really helpful and efficient. Unfortunately the trousers I ordered were too short (I’ve got very long legs) and I couldn’t find my order details to return them. Faye replied to my email query really quickly and gave me all the details I needed for a refund. Thanks Faye!
22 avril 2026
Avis spontané
Réponse de Sosandar
Hi Linda
Thank you so much for your lovely review ⭐✨
We’re sorry to hear the trousers weren’t quite the right length for you, but we’re delighted that Faye was able to step in quickly and provide everything you needed to arrange your return.
We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them!
Thank you again for your support.
Team Sosandar xx
Excellent Customer Service from Sofia!
Sofia was so helpful and very efficient dealing with My Query! Excellent Customer Service! Sofia is a great asset to Your Company!
22 avril 2026
Avis spontané
Réponse de Sosandar
Hi Anne
hank you so much for your wonderful review ⭐✨
We’re delighted to hear that Sofia was so helpful and efficient in dealing with your query. Your kind words mean a lot, and we completely agree — she is a great asset to our team!
We’ll be sure to pass on your lovely feedback to her. Thank you again for your support.
Team Sosandar xx
Sosandar
I cannot fault this company at all,I had a fault with a pair of trousers and emailed Sofia and she couldn't be more helpful replied to my email next day with either a replacement or refund, I accepted a replacement as I loved the trousers thy were in the post next day .There customer service is amazing and communication is impeccable such a lovely company to order from they really do deserve 5*rating.
20 avril 2026
Avis spontané
Réponse de Sosandar
Hi Jane
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear about the fault with your trousers, but we’re delighted Sofia was able to help so quickly and arrange a replacement for you without any hassle.
It’s fantastic to hear how much you value our customer service and communication — that truly means a lot to us. We’ll be sure to pass on your kind words to Sofia.
Thank you again for your support and for such a glowing recommendation.
Team Sosandar xx
Delivery issue quickly resolved
I had a problem with a delivery and made contact with Sosander.
My issue was very promptly addressed by Sofia, who kept me in the picture through email.
She very quickly arranged for rent order to be resent by express delivery.
First class service.
Thank you
18 avril 2026
Avis spontané
Réponse de Sosandar
Hi Susan
Thank you so much for your lovely review ⭐
We’re sorry to hear there was an issue with your delivery, but we’re delighted Sofia was able to step in quickly, keep you updated and arrange a replacement for you with express delivery.
It’s great to know you received first class service — we’ll be sure to pass on your kind words to her. Thank you again for your support!
Team Sosandar xx
Hi I would like to say a big Thank you…
Hi I would like to say a big Thank you to Millie at Sosandar I had forgot to add my discount and she very kindly did it for me which I very much appreciated . The whole team are very nice and the merchandise is amazing very good quality. Would highly recommend. Many Thanks Karen
22 avril 2026
Avis spontané
Réponse de Sosandar
Hi Karen,
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Millie was able to help apply your discount for you — we’ll be sure to pass on your kind words to her.
It’s also lovely to hear how much you enjoy our products and their quality. Your recommendation really means a lot to us.
Thank you again for your support!
Team Sosandar xx
I had a problem with the delivery
I had a problem with the delivery. Sofia at Sosander was so helpful and I was more than happy with my outfit. Good all round service
16 avril 2026
Avis spontané
Réponse de Sosandar
Hi Pauline
Thank you so much for your lovely review ⭐
We’re sorry to hear there was an issue with the delivery, but we’re delighted Sofia was able to help and get everything sorted for you.
It’s wonderful to know you’re happy with your outfit and the overall service — that really means a lot to us. We’ll be sure to pass on your kind words to Sofia.
Team Sosandar xx
Great customer service
Good customer makes all the difference. Thanks to Millie, I managed to get the dress I wanted with my promo code. She was shift and helpful. I will be back shopping with Sosander again for sure.
20 avril 2026
Avis spontané
Réponse de Sosandar
Hi
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Millie was able to help you secure the dress you wanted and apply your promo code — that’s exactly the kind of service we aim to provide.
We’ll be sure to pass on your kind words to her. It’s wonderful to know you’ll be shopping with us again — thank you for your support!
Team Sosandar xx
Great experience
Great experience, good quality clothing and exceptional service from Sofia who was very clear and quick to resolve my query. Thank you
17 avril 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you had such a great experience and are pleased with the quality of our clothing. It’s also wonderful to know Sofia was able to resolve your query so clearly and quickly — we’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
Sofia was excellent at getting back to…
Sofia was excellent at getting back to me and arranging a replacement item that was needed.
Thankyou
21 avril 2026
Avis spontané
Réponse de Sosandar
Hi
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia was able to respond quickly and arrange your replacement item for you. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
I made a mistake when returning my…
I made a mistake when returning my order. I was advised by the post office to contact Sosander by email which I did. I got a lovely lady called Sofia who helped solve my issue and I returned all my order in one package, Sofia was very efficient and understood where I went wrong and sorted it for me . I was grateful for her help.
16 avril 2026
Avis spontané
Réponse de Sosandar
Hi Mary
Thank you so much for your lovely review ⭐
We’re really pleased to hear that Sofia was able to understand the situation and help resolve your return so smoothly. It’s great to know everything was sorted for you without any further hassle.
We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them. Thank you again for your support!
Team Sosandar xx
Bad returns experience
Trying to return an item but the drop off they gave me was 40 miles from my home. I tried several times to ring Sosander Customer Services to be told I am.No 7 in the queue but each time I get to No 1 in the queue, they cut me off. Why provide a telephone contact number if they aren't going to answer! Not good enough.
Update.
Sosander have emailed and have come up with a suggested solution. Thank you, Sosander
20 avril 2026
Avis spontané
Réponse de Sosandar
Hi Barbara
Hi Barbara,
Firstly, we do sincerely apologise for the delay in getting in touch with you. Unfortunately, Mondays can be particularly busy, but we always do our utmost to respond to every customer as quickly as possible.
If you haven’t already, please feel free to email us, and a member of the team will be more than happy to help.
Kindest regards
Team Sosandar x
Excellent customer service,
I wanted your maroon Borg coat in a size 14 but it was sold out. I opted to be emailed when stock was back in stock and subscribed to receive 20% off my order.I was notified that my coat was in stock. I was so pleased but I hadn’t received my code to get the 20% off. I went ahead and ordered it as I was worried my coat would sell out as there were only 3 in stock.. I contacted customer service and your Charlie offered to refund me 20% ..
What wonderful service and thank you Charlie.
Margaret.
17 avril 2026
Avis spontané
Réponse de Sosandar
Hi Margaret,
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you were able to secure your maroon Borg coat — especially with limited stock! We completely understand not wanting to miss out.
It’s lovely to know Charlie was able to step in and arrange your discount afterwards. We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them.
We hope you absolutely love your coat when it arrives, and thank you again for your support.
Team Sosandar xx
I made a mistake on my 1st order by not…
I made a mistake on my 1st order by not putting a code in for a discount. I emailed explaining this and was quickly contacted by Millie who applied the discount couldn’t wish for better service and I look forward to receiving my order Excellant thank you
17 avril 2026
Avis spontané
Réponse de Sosandar
Hi Karen
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Millie was able to step in quickly and apply your discount for you — that’s exactly the kind of service we aim to provide.
We hope you love your order when it arrives, and we really appreciate your kind words and support.
Team Sosandar xx
Bad ordering systems not fit for purpose
Really not impressed ordered 2 dresses for a do going to and yet again despite your system saying it was in stock you are actually out of stock of the first choice one! This is the upteenth time this has happened and has put me off shopping with you! You really need to get your ordering system in order i’m sure i’m not the only one you are doing this to! Don’t advertise items you haven’t got its very simple! And stop making the same terrible excuses when we call you!
And stop asking for details asI have responded to you direct and made a complaint too
16 avril 2026
Avis spontané
Réponse de Sosandar
Hi
*Please can you supply the detail we have requested *
We are very sorry to hear that you have been so disappointed. We would like to delve further, so could you please supply your order number and contact details please via the Trustpilot request that would be appreciated..
Many thanks
TEam Sosandar x
Great clothing and a special mention for Millie a credit to Sosander
The customer service I received was excellent. Millie handled my request efficiently and promptly. The dresses i bought were beautiful and very well made.
I would recommend Sosander highly to anyone looking for lovely clothing.
16 avril 2026
Avis spontané
Réponse de Sosandar
Hi Lynn
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you received excellent customer service and that Millie was able to handle your request so efficiently. We’ll be sure to pass on your kind words to her.
It’s also lovely to know you’re so pleased with your dresses — beautifully made pieces are exactly what we aim for. Thank you for your recommendation and support!
Team Sosandar xx
Very quick response to my query which…
Very quick response to my query which was efficiently dealt with by Sophia!
15 avril 2026
Avis spontané
Réponse de Sosandar
Hi Sara
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sophia was able to respond quickly and resolve your query efficiently. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
Sequin top disintegrates lack of quality
Sadly the beautiful sequin top I treated myself to along with the matching velvet suit has disintegrated in two matching areas. I wore it and received such compliments with at least one person I know purchasing the suit.
Sadly after wearing just once the toe is no longer wearable as it’s is disintegrating in two different places. This too has not been washed.
I bought the outfit via Sainsbury’s as you sell via them. I have contacted both yourselves and them and as I bought this in February so is over the 30 days neither of you are interested as the computer says no.
This outfit was not cheap and was a real treat for myself to wear for special occasions and I now find myself left with an outfit that is now without the matching top and nobody willing to help or take responsibility.
Sadly in a time wear you can buy cheaper clothing I can see why you would!!! as being left with an outfit that cost over £150 and unable to wear the full thing leave me in a place and nobody willing to help (I just wanted a replacement top) I will not look to buy from you again and will let others know of the lack of quality and support.
16 avril 2026
Avis spontané
Réponse de Sosandar
Hi Nicola
We fully appreciate how disappointed you are with the issue experienced with your top.
As the purchase is from Sainsbury's and is faulty, you have the right to return it to the purchaser. We have advised this. If you have the receipt or proof of purchase, no retailer can refuse a return on a faulty item. We always suggest locating the purchase on a bank statement. Without proof of purchase, it becomes a little tricky, but if you had purchased directly from us, a receipt would have been located either instore or an online order confirmation. So the failing on this occasion is the retailer, not Sosandar .
If you could supply your contact details via our request on Trustpilot, we will be happy to review your recent correspondence with us and see if we can support contact with Sainsburys x
Many thanks
Team Sosandar x
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