Save Our Souls Clothing Avis 

481
TrustScore 1.5 sur 5

1,5

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Noté 1 sur 5 étoiles

Terrible service, returned two items due to the sizing being extremely small. Having a response by email saying 'there is a strong odor on the tee' that they will return the item to me. I'm sorry but... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

HORRENDOUS BUYER BEWARE!! unknown to me this despicable company when challenged absolutely bombard you with abusive emails using words like tw*t vile and toad. Toad I mean I don’t get that.... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Awful customer service!! The emails I had because I was asking for a bit more information on an order!! The childish responses from them! Cancelled my order because I asked for some information! Immen... Voir plus

Noté 1 sur 5 étoiles

No need to shout. As the email below says and as stated on the Royal Mail website, there are delays to Royal Mail services so it will take longer than usual. However, we have just clicke... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de confection de t-shirts
  2. Magasin de t-shirts

Informations provenant de diverses sources externes

Founded in 2017, Save Our Souls Clothing is an alternative lifestyle brand committed to providing the highest quality apparel using sustainable, environmentally friendly manufacturing techniques. We work in collaboration with some of the best artists around the world to produce items of clothing that are unlike anything seen before.


Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

481 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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1,5

Tous les avis

(481)

3 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I love these t-shirts

I love these t-shirts! I bought 4 (I used their 3-4-2 offer, but couldn't decide on just 3!). The designs are beautiful, the fabric is lovely and soft (organic cotton, produced in a carbon neutral way). They took a while to arrive, but that's to be expected during a pandemic. One of the t-shirts was a size smaller than I'd ordered, but I'm going to keep it rather than exchange as an incentive to lose my lockdown weight!! 😄 I have my eye on a number of other designs, this won't be my last order.

1 mai 2021
Avis spontané
Noté 1 sur 5 étoiles

Orders not received

I have had a couple of very disappointing issues with delivery and customer service from sos clothing.
Love the designs, however on two instances I've had to chase orders and the customer service team are very uninterested and unhelpful.
My most recent order never arrived and I was give one or two word replied in relation to this.

Due to how unhelpful they have been, I'm in the process of disputing with royal mail to try and get a refund for an order hasn't been received months later.

Unfortunately wouldn't order from them again.

30 avril 2021
Avis spontané
Logo de Save Our Souls Clothing

Réponse de Save Our Souls Clothing

Hi Martin,

Thanks for your feedback. On two instances you have chased orders you were responded to quickly and politely, both times advising you that the order had been sent and a dispatch email with Royal Mail reference details included had been sent to your email. One time you replied "oh yes, my apologies"

The last order you made, on March 1st, was delivered and signed for on March 10th. We advised you of this after you queried where your order was, pointing you (again) to the direction of your dispatch email with the Royal Mail tracking details.

If you are in a dispute with Royal Mail that is unfortunate, but it is unfair to say it is due to us being 'unhelpful', as if Royal Mail have made the mistake that is out of our control. We are not able to say if either party is at fault which is why they have a dispute process which you have entered.

All the best

Noté 1 sur 5 étoiles

What do you do when the company claims you are the cause of the fault?

The review below was originally posted by my partner but TrustPilot warned that the review was being removed. I’ve since discovered that the review can only be posted by the person who actually made the purchase. Therefore, I’m posting it below.

Without getting into a mud slinging contest, which many negative reviews seem to end in, I would advise you to consider other companies for your indie inspired clothing.

There are too many reviews which have resulted in the print being damaged during washing and all after following the wash instructions to the letter.

This then basically degenerates into the company claiming that you have washed it incorrectly and refusing to budge on the matter.

This is a pity as the failure was after we spent a fair amount in other purchases, which were all fine. Customer loyalty may not mean much but they can't expect anyone to continue to deal with them when they simply believe you are a liar and are trying to cheat them. A different approach would have seen our business continuing but that would seem to be impossible now. Other comments to complaints don't appear to see any individual's purchases as being essential to their business.

Other online clothing retailers, with equally edgy logos, deal with this sort of failure in a much better way. When we've had quality problems with them, they replace or refund immediately... and our business continues with them.

Does it matter if these other companies lose one customer out of the thousands they have? Maybe not, but they act like it does...

18 avril 2021
Avis spontané
Logo de Save Our Souls Clothing

Réponse de Save Our Souls Clothing

Hi Kirsty, we are also not interested in mud slinging, just the facts. You boil washed your jumper and then sent it back claiming you washed it on a cold wash which is quite frankly, nonsense.

Your point about issues with other companies is rather telling, who just replace or refund you immediately. Seems you have a lot of issues with stuff you buy, perhaps it is a case you don't wash them correctly as we advised......

Best of luck buying "edgy logos" from other companies who "act like they care" rather than honest people who call people out who try to pull one over on them x

Noté 5 sur 5 étoiles

Amazing

Lovely designs, I’m a bigger girl (size 16) but got men’s medium and it fits lovely. Sleeves are slightly long which is just how I love them. Amazing designs and good delivery, it did take 1.5 weeks but it’s Easter and Covid so no issue. The website did not update to say out for deliver or anything, but I did get an email. No complaints. Will buy from them again.

9 avril 2021
Avis spontané
Noté 3 sur 5 étoiles

Sleeves far too tight / feels very tight under the armpit

T-shirts are okay quality and I love the designs, however in the women range the t-shirts have very tight sleeves and dig right into armpits. I'm usually a size XS/S and not only I had to exchange for a medium, the medium still digs in and is a bit too snug (I have skinny arms and I'm quite petite, I have never had this problem with tees from other companies).

I have let the company now by sending them an email and asking if they use the same t-shirt for all designs after explaining how uncofortable they are in the arms and I only received a dry reply 'We use the same tshirt for all orders, thanks'.
Won't buy again I'm afraid which is a shame cause the designs are wonderful.

(The reason I haven't returned these t-shirts for the second time is because I don't want to spend another £7 on tracked delivery. Thought it would be handy to let the company know the t-shirts are strange in their sizes... I have heard this company has really rude customer service and looks like it's true.)

8 avril 2021
Avis spontané
Logo de Save Our Souls Clothing

Réponse de Save Our Souls Clothing

Hello,

You asked us if we used different t-shirts for different designs and we advised we use the same t-shirts, not dry, just factual.

There is not a problem with the t-shirts, they just don't fit you.

You could always sent them back but you said you wanted to keep them even though they are uncomfortable, which seems odd but each to their own.

All the best

Noté 5 sur 5 étoiles

Amazing company

Amazing company, high quality clothing, and customer service very quick and efficient. I ordered some clothing in the wrong size, emailed at nearly 11 at night asking if it could be fixed, and they had sorted my order out within 10 minutes. Definitely recommend

31 mars 2021
Avis spontané
Noté 5 sur 5 étoiles

Party rockin!

The first order was out of stock, so I've waited until my birthday to order the item I wanted, now in stock. Great quality, easy ordering and fast delivery. I will be rockin my new dress tomorrow for my birthday lockdown partaaay! Thanks guys 💜

25 février 2021
Avis spontané
Noté 5 sur 5 étoiles

Great Quality and service!

I bought some two tops both arrived quickly, great quality and fit perfect! Great prices too! I could go mad buying clothes from here. Will definitely be buying more!

24 février 2021
Avis spontané
Noté 5 sur 5 étoiles

S.O.S is king

S.O.S has been my new addiction recently there's so many sick designs that I can never decide what I want next but this is problem gets solved by the mystery box, no such thing as a bad design with these folks,
Latest
ORDER #17457

18 février 2021
Avis spontané
Noté 5 sur 5 étoiles

Clothing with attitude

This clothing brand is very cool and well made. The customer service is second to none and the quality of the clothing is excellent. I cannot recommend this brand enough. A***
Recent ORDER #15727

17 février 2021
Avis spontané
Noté 5 sur 5 étoiles

Love Their unique styled tattoo print T shirts

I love the unique style of the T-shirts - the amazing tattoo prints as well as the quality of the fabric and inks that they source - enviromentally friendly - all adds to the many reasons I love SOS clothing.

They deliver well within the time and I have made many orders from them over the last year and they have never let me down. Thanks for a product and service SOS !

17 février 2021
Avis spontané

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