Terrible service, returned two items due to the sizing being extremely small. Having a response by email saying 'there is a strong odor on the tee' that they will return the item to me. I'm sorry but... Voir plus
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HORRENDOUS BUYER BEWARE!! unknown to me this despicable company when challenged absolutely bombard you with abusive emails using words like tw*t vile and toad. Toad I mean I don’t get that.... Voir plus
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Awful customer service!! The emails I had because I was asking for a bit more information on an order!! The childish responses from them! Cancelled my order because I asked for some information! Immen... Voir plus
No need to shout. As the email below says and as stated on the Royal Mail website, there are delays to Royal Mail services so it will take longer than usual. However, we have just clicke... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Founded in 2017, Save Our Souls Clothing is an alternative lifestyle brand committed to providing the highest quality apparel using sustainable, environmentally friendly manufacturing techniques. We work in collaboration with some of the best artists around the world to produce items of clothing that are unlike anything seen before.
Coordonnées de contact
Southend on Sea, Royaume-Uni
- hello@sosclothing.co.uk
- www.sosclothing.co.uk
1,5
Mauvais
481 avis
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Brilliant company!
I’ve ordered twice and both times the service has been excellent, quick updates for dispatch and even thank you emails. Delivery has been prompt and the quality of the clothing is fantastic. Wash them on the recommended label settings and you should have no issue with running or bobbling.
3 octobre 2020
Avis spontané
Perfect service and a great product
Perfect service and a great product. Can’t fault them.
3 octobre 2020
Avis spontané
Great designs and fit, average quality
Really great designs and great fit. I especially liked the recycled long sleeve that I bought. However, after washing two of these T-shirt’s for the first time (both black on a dark wash, low temp) the prints started to come off and scattered white dots all over the tops. I’d just expect better quality like Hobo Jack (that have survived 2 years of washing and the quality has barely faced at all).
20 septembre 2020
Avis spontané
Always a pleasure
Always a pleasure! From customer service to product quality, always a top drawer experience. Keeps me coming back for more...
13 septembre 2020
Avis spontané
Exceptional service
Exceptional service, replied to my questions straight away and after receiving the items, was delighted with the quality. Thanks guys!
13 septembre 2020
Avis spontané
Absolutely fantastic product and…
Absolutely fantastic product and service. Clothing is quality and they are super quick and efficient. Plus, they do a wicked podcast.
13 septembre 2020
Avis spontané
SOS have been a delight to buy from
SOS have been a delight to buy from! Can’t recommend enough!
13 septembre 2020
Avis spontané
Excellent Products and good fit
Excellent Products and good fit, postage slow and customer service seems to be non existent. Asked a simple question over messenger about arrival time and got a automated reply to email company, I emailed on the 8 & 9/9/20 but had no reply, I checked my spam/junk folders but nothing, and still waiting, the only emails I'm getting are about present sales. Order placed 29/8/20 recieved update on 4/9/20 as shipment on the way, arrived 11/9/20 but I wasn't in, so collected 13/9/20. It does put you off buying more products, when you try to support small/family run business's and they can't offer the same support back to their customer's.
13 septembre 2020
Avis spontané
Réponse de Save Our Souls Clothing
Update: Hi Darren,
As mentioned we did reply to your email within 3 minutes. Your order was actually dispatched under the maximum shipping time that we advertised so was ahead of schedule. As we mentioned before and on our website, Royal Mail deliveries are severely delayed. We feel we have offered you as much support as we can/could as we have done everything we say we will do on our website and responded to your email. It may be a case we are not a match in terms of customer/company as we won’t meet your expectations and that’s fine, it happens. Best of luck with future purchase elsewhere.
Many thanks,
SOS
—-
Hi Darren, your order was dispatched within the timescale advertised on our website. We do also advise on our website that delivery via Royal Mail is taking longer at this time. Your email was responded to within three minutes of receipt advising you of this as well. Please check your spam mail.
Your order is also showing as delivered and signed for according to the tracking information....
Sorry you may not wish to purchase again but I’m afraid these delivery delays are out of our control. Have a good day.
T-Shirt nice quality, but
T-Shirt nice quality, but the heart emblem started to fade off after 2 washes. Have emailed company but recieved no reply, which had stopped me from buying more.
30 août 2020
Avis spontané
T shirt as described quality good print…
T shirt as described quality good print good true to size easy and quick transaction
3 août 2020
Avis spontané
T shirts were great quality
T shirts were great quality, look great and will definitely be buying more next pay day.
25 juillet 2020
Avis spontané
Clothes are amazing
Clothes are amazing, good material, design and delivery very quick. I will for sure porches more. Very happy customer 👍👍👍😊😊
23 juillet 2020
Avis spontané
Came very quickly and great quality
Came very quickly and great quality, thankyou!
20 juillet 2020
Avis spontané
Prompt service good value t shirts
Prompt service good value t shirts bonus I had them in sale
20 juillet 2020
Avis spontané
The colours seem washed out and not as…
The colours seem washed out and not as bright and vibrant as they appeared in the adverts. The quality of the T Shirt is fantastic as are the designs . Happy overall but the product would be been better if the colours were more vivid.
ALAN
17 juillet 2020
Avis spontané
Trusted souls
Great item arrived very quickly perfect condition excellent sizing and fabrics and a wonderful design!
17 juillet 2020
Avis spontané
Regular customer!
I've purchased many tshirts now from SOS. The designs are amazing and the actual quality of the t-shirt are fantastic. I've been buying these t-shirts for over a year now and even the oldest ones I have still look and fit as good as new.
As long as SOS keep making them, I'll keep buying them!
17 juillet 2020
Avis spontané
Réponse de Save Our Souls Clothing
Very kind of you Keith, thanks :)
Poor Quality and Service.
It’s a shame. I’ve had some products which have lasted and look good. But more recent orders have been such poor quality. Design coming off after one wash.
When getting in touch with customer services their tone and wording basically insinuates I’m washing the items wrong as it’s IMPOSSIBLE for them to have poor quality items.
Then being told to send the items back for inspection and their inspection results are final. Which basically means “send the items back (pay for postage yourself) and we will just say nothing wrong with them because our products are clearly perfect”
The whole tone and attitude from customer service is just infuriating. Very cocky, condescending and just overall unprofessional.
Yes they offered to inspect the items. But it’s obvious they would find no fault. Either way I’m paying for goods that are just poor quality.
I expect a condescending reply to try and make me look like an idiot to this Trustpilot tbh. As that seems to be their style when getting negative reviews.
Defiantly a shame as something has changed in their printing process or something as newer designs are just terrible.
17 juillet 2020
Avis spontané
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