Southeastern Railway Avis 

This 5 star rating goes to the Ticket inspector for the 12:44 journey from Gravesend to Ramsgate today, 2nd of September 2026 , for his good conduct and pleasant human relations Such a perfect gentleman!!!

I thought East Midlands trains were poor but this lot should be closed down. Cancelled trains halfway through journey, poor facilities, unhelpful announcements. An utter shambles.

I’ve been riding these trains for 30 years. They get worse every year. No air con, constant cancellations or late. Horribly expensive.
Drastic changes needed. Invest in new trains!

Always delayed or cancelled. Very dirty and absolutely never any air conditioning, even in +40 heat. Trains are old and ran down. Disgusting

Absolutely appalling service for the price, all in all has cost me £183.00 roughly in lost wages having been consistently late for work because of this abismal service. It can't really be called high speed really because although it travels at high speed once you factor in the persistent late arrivals and cancellations it arrives at the same time as getting a slower service.

We're willing to go outside their normal policy to provide a refund. Able to show care and compassion in difficult circumstances.

There should be an investigation into how they have been transporting people in 30C without AC. They are extremely expensive, yet their services are extremely poor- old, clanky and stinky trains. Delayed/ cancelled at least few times in a WEEK for whatever reason. Hot in summers, cold in winters, etc, etc.

Excellent Assistance service from Neeta at Whitstable, Kent to London. Lovely cheerful helpful staff. Punctual and couldn't do enough.
Highly recommend.
Well done Southeastern.

Train from Hayes to Victoria. Absolutely disgusting condition. Also rude staff on gate, abrupt and unhelpful. Appaled really am, I hope you improve your services before my next trip.

After days of terrible services and delays due to the Moronic powers that be shutting charring cross, all the trains at Lewisham are delayed indefinitely once again. Awful, awful service and company.

After our train was delayed from Ashford Int to St. Pancs nearly causing us to miss LNER connection to York on the 21/07/26 (11:16 from Ashford) I made a claim as is our right.
Due to issues with SET,s website I submitted 2 claims with two separate tickets, one for myself and one for my wife, not unreasonable you would think?
Think again.
My claim was rejected as they said I could not have made the same journey twice, DUH.
Submit two separate claims they said, which I did. Guess what, both claims were rejected because the previous claims were rejected because we couldn’t make the same journey twice! Now I’ve seen a few comedy sketches in my time and have read Catch 22 more than once yet SET take the biscuit.
So no refund for travelling on a late overcrowded train with the stress of almost missing our connection.
Poor service that could only improve under nationalisation, and I remember BR.

I wish to say how efficient and helpful the assisted programme your company has in place at Victoria Station and Broadstairs. I had assistance at both ends of my journey and the staff were wonderful. I departed Victoria on the 1040 to Broadstairs on 15July and returned to Victoria at 12noon on 19 July.

17.16 train from London Bridge to Birchington
. Honestly can this train service get any worse. Train packed a lot of people left standing what happens if there is an accident. As long as South Eastern don’t have to pay out they don’t seem . It is hot and completely airless as there doesn’t seem to be proper ventilation. No priority seats visible even though I am 75 and a lot of young fit looking people just sitting there. Really can South Eastern get any worse

Ridiculous wait for trains now during since they took it upon themselves to change the timetable in may maybe I'll email the director Steve white after all technically I own the service as a fare payer and a taxpayer I'm paying their wages

I think the staff are punished if trains run on time. No train I have ever been on with southeastern has ever been on time. Terrible. And when you claim delay repay you are given about 50p compensation for the trouble of being an hour late. If I’m paying extortionate prices to be on the train it should actually show up at the time it is specified. How hard can it be to do your job and have the trains get to their destination. If you value your will to live never get on a southeastern train.

We are on holiday from the north of England , we left the car at accommodation and used the train to travel to Faversham , Brighton , London and Folkestone , I can only compliment the staff, really helpful , chatty and generally a pleasure to speak too. Some trains were delayed but staff were quick to apologise and give you the reason why. Trains were clean and a pleasure to travel on. Thankyou to all the staff for your hard work.

I was travelling from London Bridge Station to Rochester very early in the morning. The ticket wasn’t cheap, but the app is so easy to use that I accidentally bought two tickets instead of one.
I emailed Southern Railway to explain what had happened, and the refund was back in my account before I knew it. Excellent customer service. On top of that, the train arrived on time. What more could I ask for?

Bunch of crooks. Pay for a ticket, which isn't cheap then because you decide to get an earlier train as they are starting to have delays, they make you buy a whole new ticket. Yet for some they wave them through without purchasing a new ticket. Clearly if the person on the gate doesn't like the look of you they won't help you. Terrible company, considering they are now government run it's even more of a joke.

The rude lady that works for southeastern was at St Pancreas International on Sunday 21st June at around 1pm. Shame on you for making an autistic 18 year old feel like a piece of crap.

Big thanks to Olu at lewisham Station at around 22:50 who helped retrieve my wallet which had fell behind the platform shelter and thanks to the passengers who did try to help. Very efficient and attentive service