South East Water UK Avis 

I use £28 worth of water a month, south east water demand i pay £60 a month because i owe £126 they gave me that option or pay in full, with times being hard i missed one payment of £60 and they demanded the full amount. Have called them before regarding this and explained that at £60 a month i will be paying for water a year in advance and was told that's what they want, south east water want me to pay a year up front. In February i will have a zero balance, and at £60 a month will pay my bill in march in 2 months, then at £60 a month i will have less money but south east water will have my money in their bank for a service i have not even received, they need looking into by the regulator

They have been overcharging by around 6 times the amount I actually use me for years from someone else's meter. I complained and now they are wanting 4 times the overcharged amount! Their tech chap told me the bills have been coming from a meter of a different make and serial number than the one they say I have. Crooks, frauds, and capitalist charlatans. I refuse to pay and shall take the matter further.

Oh my goodness here we go again !
No water !!!! Called SE water they didn’t know why ….. they called back later to say the water works down the road has turned off the water to replace a pipe but didn’t think to inform anybody !!!!

I reported a water leak back in September. South East Water came out and said it was a leak from the main and they would send out their contractors within 10 Days. Clancy came out, didn't have a clue what they were doing, couldn't find the leak, dug up my garden with a digger, not to mention the mess they have made of my lawn getting access to my paddock, talked about taking down mature oak trees and finally my boundary fence which we objected to. It is a boundary fence with a mature hedge of 15 years plus and our protection to our garden and land. We were told it was the only option and they would put the fence and hedge back exactly like it was, we would never know they had been. The fence and hedge was removed and after further assault on our land and no results, South East Water sent our a leak specialist. It was decided that it was not South East Waters leak at all but my neighbours, no apology just back over my land with the diggers, filled in all the holes and left. My boundary fence is still open and despite numerous calls to South East Water and complaints. I find it absolutely disgusting that they can treat customers and their properties in this way. Clancy are an absolute joke, they sent out an after care manager to review the situation and he suggested we claim on our insurance policy. We were absolutely insulted. He then promised to come back the following week and reinstate the fence and plant new mature hedging for us. We have seen nothing of them either. Be wear, don't let these jokers do this to you or your property.

We have had low pressure for 1 week now and it has been impossible to have a shower/wash hair with very low pressure to have a decent bath. Works have been going on down the hill, but no work at all over the weekend and water has been gushing down the hill. ? How long does South Eastern consider it reasonable to be without a proper water supply. CT2 9BL

SEW failed to send me a Water Bill through the post as normal. Instead I received a threatening letter about non payment. Disgusting behaviour.

'Repair completed at 4am - we expect supplies to be restored late morning"

It's 15:05 pm, no water and no update. Shameful.

Let's hope the shareholders (Des Jardin Entities (25%), NatWest Pension Trustee Limited (25%), Utilities Trust of Australia (50%)) have a bountiful Xmas with their huge profits.

Had our water bill reduced a few months ago from £35 to £20, we was obviously happy with this as we don't use a lot of water.

Fast forward to a couple of weeks ago, received a letter from SEW stating that our monthly payments are going up to £70.

We've been trying to figure out how all of a sudden we're using such an amount of water to justify such a price increase?.

Then today 16/11/2023, was on the phone chatting to a member of the family, general chit chat. The conversation went on to regarding the price of everything today, then this family member happened to mention their water bill. Their with SEW too, live about 5 miles from us, and guess what.. their water bill has increased by the same amount as ours.

So what's the chances of that, what a coincidence. I guess our increased water bill wasn't for any increased water consumption.

What kind of con are SEW trying to run?

Paid my account through the automated payment method, absolutely shocked to find that it had taken my money twice leaving me with practically no money to live on. Tried calling customer service but all I get is useless information about them informing the refund department. Absolutely disgraceful treatment, I wish I could give them a minus as they don’t deserve one star.

Absolutely appalled at the well reported huge levels of waste water pumped into our rivers and seas again this year, illegally. SW are happy to pay the huge associated fines and just continue to pollute our environment. Shareholders also seem to benefit. It is shocking practice in this day and age and makes me very angry and very sad. Stop doing this, fix the leaks and invest in the infrastructure. Given a choice I would vote for nationalisation of all water companies. I was unable to swim in the sea this year as many beaches in Kent were affected.

had a leak right out side my gate they came dug a hole put the dirt back and went leaving mud every were that i could not get to my home with out walking in it and better still it still leaking so 5 days later there back have another go and put a lot of grass seed down and again still leaking Iran to ask if they could bring mor grass seed as the grass seed they put down could not soak up the water that was still coming out so 6 days later they come dig it out yet again this time so much mud everywere could not get to the car with out stepping in it sent pics to them they said sorry that is not good some one will be there tom to sort it but no one comes and there is so much mud slurry it has taken the pathway and 2 car park spaces but we only live here

still waiting for my bill form nearly 4months ago, just get sent round in circles. alot of broken promises and sloppy service

11 days after paying the bill I receive a "final demand".

Given the amount of time that has gone by, I feel there is no alternative but to ring up to find out if a problem has occured. After the usual nonsense waiting to speak to someone, I finally get through to someone who tells me that payment has been made and that the letter was sent before I made payment. Despite attempts to enquire about their system timelines the customer service just kept repeating the same line over and over again. I appreciate as a monopoly there is nothing I can do and they can and will just ignore my complaint but hopefully enough complaints will lead to the ombudsman and the government taking action. LOL.

This shower expect me to set up a monthly payment of £85, when by their own calculation our usage is £42 a month. That’s over £1000 a year when we use just £500 a year! It’s an astonishing cheek, and I dare say they have conned hundreds of households into overpaying .

Waterlink,
SE Water Company.
Thom, Gemma but especially Mike and Seamus who attended were genuinely top notch.
Thorough, clear, communicative and highly efficient.
Thankyou.
Really.

There have been water leaks, showing as reported on their map, for WEEKS. Nothing is done until it blows and people are without water. There are more than 8 reports within a small radius of me. 4 within 1.5miles.
Why are we paying water rates?!
Schools have had to close due to no water. Don't see SE water coughing up for parents losing a days work etc... Shocking.

No water - reported it. No water x 2 sets of neighbours. Adviser told me she’d inform technicians and it would be fixed ASAP. Neighbour told different info - they were aware and water would be restored at 4pm. Phoned again at 5pm as still no water. No record if any issue in our area! SE Water told me they rely on technicians updating the website so all calls from the public aren’t recorded or used to update the website, so call handlers don’t know any more than general public. That’s right CALL HANDLERS DONT KNOW ANY MORE THAN GENERAL PUBLIC! So what’s the use. Crap systems, crap information. Get your act together SEWater!

Was with Thames Water wuthout meter and moved recently to South East with meter the bill raised of more than twice
They send me message to raise direct debit once a month
Massive Water leak not an issue but harassing costumer direct debit first priority
Hate them

Put my bill up by £80
Meter is completely un readable so I'm just supposed to believe them that my usage has gone up and not a leak. They came out to look.
Say one thing on the phone and complete opposite in writing.
If you have the option, don't get a meter. If you don't have the option ask them what you'll be able to see before it's fitted.
If it was a private company I'm sure not being able to see what you're paying for before you pay and have to believe that what you've paid for is what you want would be illegal

I got behind with my payments and did the silly thing of ignoring it but I ended up speaking to a lovely lady who was so understanding and helped me out to get my bill back on track really glad I finally addressed the situation.