South East Water UK Avis 

Do you actually look at your reviews or do you look at your bank balances? Genuine question

We were left without water for 10 days, and the company has still failed to pay the compensation owed, either by bank transfer or cheque. I requested a bank refund over two weeks ago and was later told a cheque would be sent, yet the company has continued to delay payment with repeated excuses. Customer service has been disorganised and ineffective throughout. Extremely disappointing service.

A hosepipe ban by SE water since june & yet rainfall has been regular. Southern water work in Kent & they dont have a ban. Perhaps SE water should talk to them to find out how to run a water company correctly.

Your hosepipe ban is an absolute joke now! You have the last slither of the UK with a ban and yet your charges are among the highest! You continue to pay your directors ridiculous salaries and bonuses whilst clearly not investing enough on infrastructure to cope with the demand for which you are happy to charge for. This is nothing short of a scam which makes you rogue traders. We live on the "blue" planet which is over 70% water and have proven desalination technology which is widely used throughout the world. You are laughing at us!
Google is currently blocking 1 star reviews of this company which mention hosepipe bans which says everything.

Just had a phone call from SEW about our ongoing low pressure, they still will not admit there is a problem even though two of their staff own visited us admitted there was a problem supplying our cottages.
Why is this company allowed to continue in its present form, a complete shambles. Nationalise it ASAP.

website freezes when attempting to change password. phone service hopeless. What the hell is Livechat? no access to that either.
Good job preventing your customers contacting you - - well done!

They have had a water outage to houses and businesses for several days.

This is almost exactly the same situation there was in 2022.
Currently the CEO remains in post

South East Water has failed Tunbridge Wells. A “bad chemical batch” shut down Pembury Treatment Works, leaving 24,000 homes without safe water and businesses facing millions in losses. Communication has been muddled, slow, and often wrong; bottled-water stations were poorly placed, and residents have been left to fend for themselves.

Meanwhile, the CEO, David Hinton, earning nearly £500k a year, has refused to face the public or give a single interview. MPs are calling his behaviour “cowardly” and urging him to resign and rightly so.

This is a monopoly provider of an essential service failing in its most basic duty. It is not just a technical error but a total leadership collapse. Until South East Water accepts responsibility and repairs its broken systems, trust in the company will remain exactly where our water supply has been all week: down the drain.

The worst water service by South East Water. It’s day 5 and still no water in Tunbridge wells. Horrendous!

Terrible terrible company, would give it 0 stars if possible, leaving customers without water for days and providing false hope making customers believe the water will be up and running when it hasn't and then creating an excuse to further delay the fix. If we could get this company closed down and have it replaced with something better i'm sure everybody would agree that we all would, poor service from the CEO and terrible business practise.

They are and have been thieves. Taking our money and not investing in the network. Outrageous proof of stealing legally. The government are to blame for selling us out

You are such a disgrace to the UK. You have left thousands of people with no water for four days and still don't have an answer. You could cause deaths to people.

How can a company possibly justify the answer we don't know when the water outage will end. Clueless bunch of muppets who think it is acceptable to increase bills by 40%.
It's not as though you can take your business elsewhere. Still, that's what you get from a business owned by overseas fund companies.

We have had no water for 4 days and theres still a hosepipe ban in December.

Company and their leadership are a joke, 1 star is too much.

This company is a total joke .. put my bill up from £19 to £28 a month and now .. NO WATER SINCE Sunday morning am it's now 8.45am Tuesday and still no water .. I have health issues so can't run up and down the stairs with 6lt of bottle water to fill the toilet up and you can Guarantee they will put bills up again next year

THE CEO SHOULD BE SACKED AS THE MP TW has called for no water day 4 Old lady could not carry water from shop shame on this company. They failed to support those most in need single older people who have major health issues . The CEO SAID THE LAST TIME I HAVE LEARNT FROM MISTAKES WELL CLEARLY NOT

I’m on priority register for water emergencies and in our area of TN2 there has been no water supply.
I was expecting a supply of water to me . Even after 2 calls to the emergency contact number of the company, no water was provided.
I have lost confidence in this company fully to look after the vulnerable people of society.

This company's motto is 'Every Drop Counts' and they currently have a hosepipe ban in place.

However, the importance they attach to conserving the water supply is demonstrated by the speed with which they are dealing with the leak reported on 15th October at Dean Hill just off Stone Street reference 67642303 and which, guess what, is still waiting to be fixed by their contractor, more than a month later.

We're now at the time of year when wet roads are treacherous in cold and icy weather, but it seemingly makes no difference to South East Water.

Higher bills, lower service levels.

Disgusting company

On my last few bills a SEW chart has indicated that compared to other similar households in our area we were using far more water than average. I queried this thinking it very strange as we are as frugal as we can be. I was told to ignore the chart because we were NOT in fact using more water than average 🙄 and their system was not pulling information through correctly. They added that it may not be possible to be correct this in time for our next bill in 6 months time! How long does a software adjustment take SEW?!!!