South East Water UK Avis 

It has been over 6 hours since a pipe burst and we haven't had water supply at our house. Such a terrible customer experience. How can it take so long to fix anything in this century????

Reported leak impacting multiple properties 3 months ago. 5 teams sent out, 4 requiring traffic management. No advance notice despite it being a busy road. Access blocked for over a week with workers were on site for 1.5 days.

Still not sorted.

Inflated monthly direct debit increase. south east water suggested an increase in water usage was to blame. As far as we aware this isn’t the case. Questions about the increase weren’t satisfactory, they just blamed Ofwat who are also doubtful about their inability to keep their house in order. I just hope the CEO of South east water is enjoying his multi thousand pound bonus whilst paying his staff a pittance to deal with customer complaints.

Water shut off for 6 days, leaks everywhere, rising bills, sewage into the sea, hosepipe bans, terrible customer service and constant lies to customers, nuf said.

From water and sewerage, rail travel to energy, healthcare to postal services, Buses, Council services that shareholder value has eclipsed service quality. There’s a poignant irony when institutions once rooted in public duty start to treat that duty as optional.

One star is generous. Very high bills increasing frequently. Leaks close to my home persistent for over weeks. Get your house in order SE Water

Junk companies:

south East Water
Sky
EDF

The list goes on

I told them that I wanted to stop my payment to thames water because of all the raw sewage going into the rivers as they say it is coming because of storm drains but now they say that we didn't have enough rain so there is a water shortage how can there be a water shortage if they say that.
Also they don't tell you about prices going up and on my monthly payments they say I use so much a month and try to charge me more than that

Corrupt company that have operated since 1992 purely by ignoring demand. Instead of investing anything into the area they have instead consistently paid out huge dividends and bonuses, giving the finger to the people who rely upon their monopoly.

Disgusting profiteering company only interested in ££'s for directors. It is a national disgrace how an essential element of life is left to parasites such as Southern Water to run. Same nonsense every year, shortages despite solid rain for months on end. No investment in the network. One of the wettest countries in the world and water shortage is a problem? Lets not even mention the quality of the water, not fit for drinking.

Scam artists that need to be shut down with all its managers put on trial, in an ideal world.

In what universe is it ok to keep putting up prices while reducing service and quality across the board, yet have the nerve to mail-shot customers telling them off about water usage with a sob story about how hard it is for the while they pocket billions in dividends instead of reinvesting into the network.

They almost doubled my bill for no reason and still had the audacity to tell me to save water because of hot weather. Might as well let it run all the time to get the most for my money. Its a mafia and there is nothing I can do. Good that your CEO is still getting bonuses and earning millions.

Not only do they pollute rivers, harm wildlife, and destroy natural habitats, but they’ve also doubled my bills within a year, with a 50% increase. And guess what? They’re your only provider, so you’re forced to accept it and pay up, while their executives walk away with massive bonuses and live in luxury. It’s disgraceful.

They can go to hell!

The South East Water customer service is the worst service ever. I had a water leak in my house, causing a lot of damage to the toilet, the floor, and the walls, plus the adjacent rooms. I contacted them a week ago (on Thursday), and they told me this request is an emergency and that I would have priority. Since that time, no one has come to fix the problem, although I keep contacting them every day. This is not customer service; this is an annoying service.
Kings Drive
Eastbourne

Just had my bill! Theyre improving my drinking water, so have raised my DD by £25 per month. It said that on average there would be a 20% rise, but in reality my bill is up by 50%, and the best part about it, is we drink bottled water!
This government needs to take back control of Utilities. They are a bunch of crooks who line their pockets at our expense.
I was under the impression I was paying for drinking water already!
We are left with no choice, which feels like extortion to me.
Someone needs to hold them to account, and let them pay for what they're actually meant to do!

There has been a water leak in Marden, Kent since mid February. This has been reported to South East Water on numerous occasions by numerous residents. South East Water are aware of this and have done NOTHING in response. They don't even have the courtesy to acknowledge when people report leaks. Why people continue to do so in the face of such ignorant rudeness and disrespect is beyond my comprehension. As is how, in the name of all that's Holy, the thoroughly incompetent senior management of this company ever fumbled their way into their appointments.

No water for over 12 hours. No help provided by the company.

They do not send Paper bills, you will only get a debt collectors letter requesting payment + £50 debt collection fee.
This company is corrupt to the core. We couldn't believe the first contact was from a debt agency. Noticed many others on here have experienced the same. How is this legal? Is there a movement or online petition that we can sign up to so we can stand against this? Disgusting.

We have been with out water for almost 2 days and been told it is unlikely we will get any today - terrible company who care more about paying dividends to their share holders than getting g water to their customers …. Renationalise now!

Incompetent.