Southend Airport Car Park Avis 

On 14/08/26 I used the Express drop-off parking for less than 2 minutes.
Despite this, I have been charged £25.

The drop-off area was very confusing and there was no clear signage or guidance.
I do not think this charge is fair for a quick drop-off.

Please can the management review this and contact me to arrange a refund of £25?

Thank you,
Saj

I prepaid for drop-off parking approximately two hours or so before I used the service. This was on May 31st. Approximately 6 weeks after that, I received a final demand for £100 for non-payment of parking.
This is where it gets a little interesting. There is now a big red banner on their website saying DON'T PREPAY for drop-off parking. This banner is so prominent you can't help but see it. I don't believe that banner was on their site when I made my payment, and it seems quite a few people have pre-paid and received the same final demand. Very difficult to prove, and the airport isn't very responsive. Looking at these poor reviews, they seem to have become more prominent since 2025/26 when airport business began to pick up once again.

Very poor. Booked for parking with Security fast track - when I arrived, security said "we don't offer fast track security" - I told him I'd paid on the Southend Sirport website, but he was adamant they didn't offer that service.
Complained on my return, and they initially tried to tell me no refund was possible for the fast track as it was included in the parking - despite them offering one price for parking, and a second, higher price for "parking plus fast track".
Finally got a refund weeks after returning, after having to ring them several times and initially be told "we have no record of your refund" - despite me actully talking to the person who had sent me the email confirming I was due a refund.
Very, very poor. Shoddy and untrustworthy company who sell services that do not exist and try to get out of refunding when they are exposed.

Just received £100 fine even though I paid 2 hours before picking passengers up!

Disgraceful. Sort it out!!

Paid £8 in advance for drop off/pickup and received £100 fine even though i have proof of payment. Absolutely disgraceful.

We paid for advanced parking charge for drop off and pick up. Have now received 2 fines of £100 each for non payment. Even though we have emails to confirm payments. They need to get this sorted.

these guys are just fantastic, so transparent and quick with regards to refunding the price match guarantee and then further helping out with upgrading me to premium. Thank you guys keep up the good work!

I would suggest thinking very carefully before using Southend Airport Car Parks. In the event of flight delays and exiting the car park after the prebooked time it is likely you will not be able to until you have paid the day rate. All in accordance with the T & C's. The airline will not reimburse any car park costs, The airport will not either and the advice is to make a travel insurance claim. By the time you consider excesses and potential increase in the cost of cover an insurance claim is unlikely. The airport promote friendliness and ease of access, seems like profiteering is the motive when it comes to parking. Get a cab is my advice to drop off near the hotel.

We booked from 22/10/25 to 26/10/25 for one car. Del and Ken were very helpful and friendly. They helped us to book another car last minute which we appreciate so much. They supported us 100% which made our mind at peace. Thank you Dell and Ken for everything

Very efficient service. Good, reliable staff and all at a really good cost. We always use this airport car parking service & cannot fault it.

Perfect as always

Have been using SACP for many years now, never a hitch, fast, reliable, polite 10/10

Fantastic service. The drivers are always polite, friendly and very helpful. I travel from Southend Airport once a month and I wouldn't use any other company.

Friendly staff, helpful and accommodating.
Car all ready when we arrived home
Would recommend for a safe parking service

I have used this service several times for the past few years and highly recommend them.

would never use anyone else excellent service and staff we are both blue badge holders not matter what time of day always there for you Tom and Joanne

Very easy to find very good price for a weeks parking
Prompt departure and collection to and from the airport
Would certainly use again