We used this app to book a Spa. First time good experience. This time they offer the package in Bournmouth Hilton This hotel has nothing for a spa experience. They couldn t even find a slot for us... Voir plus
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Lisez les avis des autres
I made the wrong booking and spoke to a very helpful lady called bianka who assisted and reassured she would be able to amend my booking all done with 10 minutes. Very helpful shes restored my faith... Voir plus
L'entreprise a répondu
Everyone Spabreaks was super helpful and understanding. In particular Ellesse for speaking to me and keeping in touch numerous times and working with the hotel and Drew for managing to get the soluti... Voir plus
L'entreprise a répondu
Excellent customer service from Bianka Radics! She was so helpful and understanding of which I am hugely appreciative and resulted in an outcome that I couldn’t be more pleased with. Really taken the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Coordonnées de contact
4,4
Excellent
21 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Spabreaks.com
Excellent customer service provided by Jessica from Spabreaks.com
13 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Hi,
Thank you for taking the time to share your feedback.
It is wonderful to hear that Jessica provided you with excellent customer service. Our team always strives to deliver a helpful and seamless experience, so it is incredibly rewarding to know she looked after you so well.
Jessica will be delighted to receive your kind comments, and we hope you have a thoroughly relaxing time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Great prices Excellent customer services
Absolutely fantastic company. The customer service is 💯
Very very good prices, a huge selection to suit all budgets.
Highly recommended and will definitely use again.
Thank you.
8 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Dear Rae,
Thank you for taking the time to share such a positive review.
It is wonderful to hear that you had a seamless experience with us and found our customer service team so helpful.
We work hard to offer a wide selection of packages to suit all budgets, so it is rewarding to know this stood out to you during your booking.
We greatly appreciate your recommendation and look forward to welcoming you back for another spa break in the future.
Kind regards,
Anthony - Quality Assurance
Very easy to communicate via WhatsApp…
Very easy to communicate through WhatsApp - Drew was extremely helpful.
10 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Hi,
Thank you for sharing your experience with us.
It is great to hear that you found it so easy to communicate through our WhatsApp service. We always aim to make the booking process as straightforward and convenient as possible when you need assistance.
Drew will be pleased to receive your kind comments, and we hope you have a wonderful time on your upcoming spa break.
Kind regards,
Anthony - Quality Assurance
Drew was excellent when I had trouble…
Drew was excellent when I had trouble booking via the website, even helped book at a different spa when my original booking day was filled
9 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Dear Shauna,
Thank you for taking the time to share your experience with us.
Website difficulties can be frustrating, so it is great to hear that Drew was able to step in and assist you so efficiently. We always want the booking process to be as smooth as possible, and I am glad he was able to find an alternative spa for you when your original choice was full.
Drew will be delighted to receive your kind words, and we hope you have a wonderful and relaxing time on your upcoming spa break.
Kind regards,
Anthony -Quality Assurance
Sophie at Spabreaks was very helpful.
Sophie at Spabreaks was very helpful.
Her replies were prompt.
She was happy to follow up any additional questions I might have.
Her service made me feel that I would be happy to use Spabreaks again
15 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear Ann,
Thank you for taking the time to share your experience with us.
It is wonderful to hear that Sophie provided such helpful and prompt assistance with your inquiry. Our team always strives to deliver a seamless service, and I'm glad that her willingness to follow up on your questions gave you complete peace of mind.
Knowing that your experience has given you the confidence to use Spabreaks again is the best feedback we could hope for. Sophie will be delighted to receive your kind words.
We look forward to helping you arrange your next spa visit.
Kind regards,
Anthony - Quality Assurance
Really great booking process
Really great booking process. I wasn't able to use my discount code online so used the WhatsApp chat and the agent did everything for me within 5 minutes. Fantastic, thank you!
8 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Dear Shahin,
Thank you for sharing your experience with us. It is great to hear that you found the booking process so efficient.
Online code issues can be frustrating, so I am pleased that Karina was able to assist you via WhatsApp and was able to step in and handle everything for you so quickly. We always aim to make booking as straightforward as possible when a manual adjustment is required.
We appreciate you taking the time to leave your feedback and hope you have a wonderful time on your upcoming break.
Kind regards,
Anthony - Quality Assurance
do NOT use this company
do NOT use this company. they are deceptive and use extremely sketchy tactics in their business activities. i recieved a voucher for my birthday for 2 specific treatments, no monetary value was outlined anywhere on the voucher. i went to book the specified treatments on the voucher and was told i owed additional money. when i reached out to customer service, i was basically told that i was shit out of luck, as the cost of these treatments has gone up since the voucher was purchased and that this is part of their terms and conditions. to sell vouchers for TREATMENTS and then turn around and say that they are actually for a monetary value and it’s out of their control of prices go up is extremely deceitful to the person that is purchasing the voucher. my brother selected treatments that he thought i’d enjoy and purchased the voucher thinking he was gifting me the treatments, not a thoughtless gift card.
7 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Dear Sir or Madam,
Thank you for sharing your experience. I was very sorry to hear about the disappointment and frustration caused by the price increase on your birthday voucher.
I understand how upsetting it is to receive a gift for the Polished Perfection Spa Day package at Bannatyne Shrewsbury, only to discover that an additional payment would be required to book this specific experience.
While it is rare for our partner venues to increase their rates during a voucher's validity, it does occasionally happen. As a third-party agent, we do not have control over the pricing set by the spas themselves, and our terms and conditions are in place to cover these situations.
However, I completely appreciate your disappointment regarding our initial response and sincerely apologise that the high standard of customer service that we aim for has not been maintained on this occasion.
Please be assured that your feedback has been taken seriously.
Kind regards,
The Spabreaks.com Feedback Team
Very fast response despite it being a…
Very fast response despite it being a weekend. Bianka was helpful. Thank you
4 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Hi Jane,
Thank you for taking the time to post your review.
It is good to know that you received a swift response to your enquiry over the weekend. Bianka will be pleased to hear that her assistance was helpful to you.
We appreciate your feedback and your thank you.
Kind regards,
Anthony - Quality Assurance
Bianka in customer service was…
Bianka in customer service was incredibly helpful! Made an error in my booking and she assisted with speed! Very happy customer!
4 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Hi KB,
Thank you for sharing your experience with us.
Booking errors can be very stressful, so it is reassuring to hear that Bianka was able to step in and resolve the issue for you so quickly.
She will be pleased to know that her fast and helpful service made such a positive difference to your experience.
We appreciate you taking the time to leave this feedback and hope you have a wonderful time on your upcoming break.
Kind regards,
Anthony - Quality Assurance
I would strongly advise others to think…
I would strongly advise others to think carefully before booking through SpaBreaks.
We booked a spa break weeks in advance as a special surprise. Then, just a few days before our stay, my partner received a call to say that our chosen spa had been "overbooked" and that we would need to choose an alternative. He felt under pressure to accept one of the options offered because of how close it was to our booking date.
When I found out, I contacted the original hotel directly. To my surprise, they confirmed they still had availability for the same dates at the same price. We therefore booked directly with the hotel instead.
When we contacted SpaBreaks to cancel, we were told we couldn't because we were within their cancellation period. The problem is that we had not yet received our hotel confirmation or any information setting out the cancellation policy before this point. It is extremely unfair to rely on terms and conditions that had not been clearly communicated.
The customer service was incredibly disappointing. The staff were dismissive, unhelpful and unwilling to look for a fair resolution. Escalating the matter to a manager made no difference—they showed no empathy, took no responsibility for the situation, and offered no reasonable solution despite the circumstances.
The whole experience left us feeling misled and treated unfairly. Had I not contacted the hotel myself, we would never have known that our original booking could still have gone ahead. Instead of taking responsibility for the confusion, SpaBreaks simply hid behind their cancellation policy.
This experience has completely undermined my confidence in booking through SpaBreaks again. I would recommend booking directly with the hotel or spa wherever possible to avoid unnecessary stress and poor customer service.
15 avril 2026
Avis spontané
Réponse de Spabreaks.com
Dear Shervorn,
Thank you for leaving us a review. We always appreciate receiving customer feedback.
We have requested further information from you via Trustpilot, as we have been unable to identify your booking from the details provided. Once we have this, we will be able to give you a more informed and personalised response.
Kind regards,
Anthony - Quality Assurance
Disappointing service
Disappointing service . I couldn’t book online as I needed to check my Spa Breaks account balance . So I waited until my call was eventually answered.
The balance is actually £556 - the value of a voucher I was gifted at Christmas. However I was wrongly informed that my balance is £496( the value of a spa break I cancelled in March due to hospitalisation) if I hadn’t been on the ball I would have been £60 out of pocket . My advice : do your sums and don’t take the word of Spa Breaks call operatives
3 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Dear Sir or Madam,
Thank you for sharing your feedback. I am very sorry to hear about the confusion regarding your account balance and the frustration this caused during your call.
We always aim to provide precise and dependable information, so it is disappointing that you were given the incorrect figure. I am glad you were able to spot the discrepancy, but you should not have had to double-check our calculations to ensure accuracy.
It is likely that my colleague in our Sales Team referred to your previous booking for 10th April 2026 and quoted the balance available from that cancellation without appreciating that the April booking had been completed using a voucher that still has a balance remaining available for your use.
To clarify your account, I can confirm that you have a credit note to the value of £98.00 which is valid until 04/03/2027 and the balance of £60.00 remaining on the original voucher which is valid until 25/12/2026.
We appreciate you bringing this to our attention so we could address it and improve our system checks.
Kind regards,
Anthony - Quality Assurance
Communication with Sophie was friendly
Communication with Sophie was friendly, helpful and professional, looking forward to our overnight spa experience later this year.
9 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear Andrew,
Thank you for taking the time to share your experience with us.
It is wonderful to hear that your communication with Sophie was friendly, helpful, and professional. Our team always strives to provide a high level of service to ensure the planning of your break is as smooth as possible.
Sophie will be pleased to receive your kind words, and we hope you have a thoroughly relaxing and enjoyable overnight spa experience later this year.
Kind regards,
Anthony - Quality Assurance
Great service
Had to call as I had a gift voucher that wouldn’t work online. Jessica was very helpful, polite and friendly. She sorted us out & we are now looking forward to a great spa break.
3 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Hi Claire,
Thank you for sharing your experience. Online voucher issues can be frustrating, so it is wonderful to hear that Jessica was able to step in and resolve the matter so efficiently for you.
She will be pleased to receive your kind words regarding her polite and friendly approach. We always aim to make things as smooth as possible when our guests need a helping hand.
We appreciate you taking the time to leave this feedback and hope you have a thoroughly relaxing spa break.
Kind regards,
Anthony - Quality Assurance
Very helpful and went out of their way…
Very helpful and went out of their way to find exactly what we wanted.
3 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Hi Lyn,
Thank you for your review. It is wonderful to hear that Sophie was able to assist you so effectively and find exactly what you were looking for.
We always aim to provide a helpful and dedicated service, so knowing that they went out of their way to support you is very rewarding.
We appreciate you taking the time to share your feedback.
Kind regards,
Anthony - Quality Assurance
Bianka was absolutely fantastic
Bianka was absolutely fantastic. Made a bit error for my partners birthday and Bianca helped me sort it out as quick as anything. Very helpful and friendly!
2 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Hi Liam,
Thank you for taking the time to share your experience. Booking errors can be incredibly stressful, especially when it comes to milestone events like a birthday, so it is wonderful to hear that Bianka was able to step in and resolve the issue so swiftly.
She will be pleased to receive your kind words regarding her friendly and helpful approach. We always aim to make things as straightforward as possible when our customers need assistance.
We appreciate your feedback and hope your partner has a brilliant birthday.
Kind regards,
Anthony - Quality Assurance
Drew made the booking very quick and…
Drew made the booking very quick and easy. Thank you for your help.
1 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Hi Hannah,
Thank you for your review. It is good to hear that Drew made the booking process quick and straightforward for you.
We always try to ensure our service is as efficient as possible, and Drew will be pleased to know his assistance was helpful. We appreciate you taking the time to share your feedback.
Kind regards,
Anthony - Quality Assurance
Stress free booking
I was having a nightmare trying to book a spa day for 10 hens. I replied to the WhatsApp function on the website and I’m so glad I did as Corinna stepped in and helped sort everything out… within a few WhatsApp messages the day was sorted. 🤗
1 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Hi Rachel,
Thank you for sharing your experience. Booking a spa day for a group of ten is no small task, so it is wonderful to hear that Karina assisted you via WhatsApp and took the stress out of the planning for you.
We always aim to make things as straightforward as possible, and I'm glad she was able to get everything sorted out for the hen party so quickly.
We appreciate your feedback and hope everyone has a fantastic time at the spa.
Kind regards,
Anthony - Quality Assurance
had an online chat with Jessica HACK
had an online chat with Jessica HACK - very helpful - did what i asked for and provided clear details
1 juillet 2026
Avis spontané
Réponse de Spabreaks.com
Hi,
Thank you for your review. It's wonderful to hear that you had such a positive experience during your online chat with Jessica.
She will be pleased to know that her assistance was helpful and that she provided the clear details you needed. We always aim to make our support as straightforward and effective as possible.
We appreciate you taking the time to share your feedback.
Kind regards,
Anthony - Quality Assurance
Thanks Drew! Excellent WattsApp feature
Excellent WattsApp feature! So easy to communicate with a real person! I dealt with someone called Drew who went above and beyond to help!
30 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Josh,
Thank you for sharing your experience. It is great to hear that you found our WhatsApp feature convenient and easy to use.
Drew will be delighted to receive your kind words about his assistance. We always aim to provide personal and helpful support, so knowing he went above and beyond for you is very rewarding.
We appreciate you taking the time to leave this feedback.
Kind regards,
Anthony - Quality Assurance
Excellent service and very helpful in…
Excellent service and very helpful in getting me all sorted for my overnight stay in July at the Belfry with massage treatment and meals all booked.
29 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Perdeep,
Thank you for sharing your experience. I am delighted to hear that you received excellent and helpful service from Karina when arranging your overnight stay at the Belfry for July.
Our Spa Experts are always happy to make all the arrangements to suit customers preferences.
We appreciate your feedback and hope you have a thoroughly relaxing and enjoyable stay.
Kind regards,
Anthony - Quality Assurance
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