SpaSeekers.com Avis 

Unfortunately, the entire experience was unacceptable from start to finish.

Upon arriving at the spa, we were informed that there was no record of our booking. Thankfully, the gentleman on reception allowed us access anyway, commenting that this was a common problem with SpaSeekers bookings. While we appreciated his willingness to help, this immediately raised concerns about the reliability of your booking system.

Once inside the spa, we discovered that the facilities we had paid to use were largely unavailable. The steam room was out of service, the jacuzzi was switched off shortly after our arrival due to pressure problems, and the swimming pool was partially unusable as lifeguards were carrying out maintenance by re-gluing tiles. This left only the sauna available, which falls well short of the spa experience we had paid for.

We then proceeded to our afternoon tea, only to be told once again that there was no record of our booking and that they were unable to accommodate us. As a result, we received neither the spa experience nor the afternoon tea that we had booked.

We were directed to the main hotel reception to arrange another afternoon tea on a future date. However, we had travelled approximately 1.5 hours specifically for this spa day, so returning on another occasion is far from convenient. Nevertheless, we attempted to rebook so that we would not lose everything we had paid for.

Unfortunately, the receptionist informed us that she was not trained on the booking system used for third-party reservations and was therefore unable to access or amend our booking. She also confirmed that there was no record of our reservation, meaning she could offer no assistance whatsoever.

To summarise:

There was no record of our booking when we arrived at the spa.
The majority of the spa facilities were unavailable due to faults and maintenance.
There was no record of our afternoon tea booking, so we were unable to receive it.
The hotel was unable to rebook our afternoon tea because they could not access your booking system.
We travelled a total of three hours for an experience that was not provided.
This experience was extremely disappointing and has caused us significant inconvenience, wasted time, and unnecessary travel costs. The service provided was simply not what was advertised or what we paid for.

Sent an email requesting an update on
Jacuzzi- no reply -
Poor customer service
I’m looking forward to our stay
Would have booked a month there
But no thanks x

It was very quick and helpful to book!

Great price and super easy to book

Spaseekes were extremely helpful, efficient and friendly and dealt with my request promptly, thank you.

The spa experience was excellent. However I was a little disappointed that postponement options were not available for emergencies. This affected the mood of the experience for me as I was unable to truly relax.

was very outdated, jacuzzi was dirty mouldy and out of use, in general very dissappointing experience.

From booking to arrival and treatments, the spa, lunch, everything was fantastic.

Highly recommend spa seekers and the Solent Hotel and Spa, lovely experience

It was an easy booking system, and the deals appear very good

It was easy to book, very clean and welcoming, and the massage by Molly was one of the best i have had and the value was perfect

We paid £218 for something which could have been bought for £144 direct from the spa itself - feel like we have been massively overcharged for this service

I can really perfect to relax really super professional lots of attention to customers from all the workers and a really nice environment, excellent location and well connected. Thank you

I wanted to make changes to my booking so contacted spa seekers. Their staff were very helpful and changed my booking and made the process straight forward.

What a great weekend

Simple and easy to book especially with live booking.

Quick easy efficient

Good deal booked lifehouse spa . Looking forward to a pamper

Spaseekers seems to be a highly disorganised company, messing up with my booking, completely misinformed and unhelpful. I will make sure I will never book anything through them ever again!