I had to cancel our trip due to a funeral and despite the booking being non refundable Bianca arranged for us to get a credit and did not charge us the cancellation fee. So wonderful to work with some... Voir plus
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Lisez les avis des autres
We used this app to book a Spa. First time good experience. This time they offer the package in Bournmouth Hilton This hotel has nothing for a spa experience. They couldn t even find a slot for us... Voir plus
L'entreprise a répondu
I made the wrong booking and spoke to a very helpful lady called bianka who assisted and reassured she would be able to amend my booking all done with 10 minutes. Very helpful shes restored my faith... Voir plus
L'entreprise a répondu
Everyone Spabreaks was super helpful and understanding. In particular Ellesse for speaking to me and keeping in touch numerous times and working with the hotel and Drew for managing to get the soluti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Coordonnées de contact
4,4
Excellent
21 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Helpful staff
I’d made a mess of my booking, this was sorted out by Kaya who was very helpful and managed to change to a package that suited me.
Thank you for the help!
9 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi,
Thank you for taking the time to share your experience with us — we really do appreciate every review we receive.
We're delighted to hear that Kaya was on hand to help sort things out and find a package that was just right for you.
That's exactly the kind of attentive service we always aim to provide. We'll pass your thanks along to Kaya — she'll be thrilled.
Kind regards,
Nick – Chief Customer Officer
Great booking service!
I have used spa breaks before and had excellent service.
This time while booking ,the service has been the same .
Sophie dealt with all my queries and made several calls to make sure I booked what I wanted .
Service was very tailored to my groups needs.
Thank you.
Im sure our Spa break will very enjoyable
8 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Jayne,
Thank you so much for your kind words, and for being such a loyal Spabreaks.com customer.
Hearing that you've had a consistently great experience with us means the world to us.
We're so pleased that Sophie took the time to tailor the booking process to your group's needs and made sure everything was just right.
Our Spa Experts are always on hand to go the extra mile.
We hope you and your group have an absolutely wonderful spa break and we look forward to helping you plan your next visit.
Kind regards,
Nick – Chief Customer Officer
Fantastic customer service
Got straight through to the lovely Sophie on the phone to make a booking. She was absolutely fantastic, sorting everything out for me very quickly and calling the hotel to secure my booking. She was so friendly and reassured me that everything had been booked. Very efficient
8 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Ali,
Thank you for this lovely review. There's nothing better than reading about a great customer experience.
It's so great to hear that Sophie was able to get everything sorted for you quickly and efficiently, and even liaised with the hotel directly to secure your booking.
That reassurance is so important, and we're glad she delivered it with such a friendly touch.
We hope you have a fantastic time.
Kind regards,
Nick – Chief Customer Officer
Fast serivice- Great price!
Sophie was fanatic at finding me a great last minute deal!! Couldn't be happier- Thank you Sophie :)
8 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Sara,
Thank you for the brilliant review. We're so grateful when customers take a moment to share their experience with us.
We're thrilled that Sophie was able to find you a great last minute deal and get everything sorted so quickly.
One of the real advantages of booking through Spabreaks.com is the exclusive deals we have with our spa partners, and we're delighted it worked out so well for you.
We look forward to helping you again very soon.
Kind regards,
Nick – Chief Customer Officer
Nice quick and efficient service !
I had the smoothest experience with spa breaks , truly made my birthday a very special day. They went above and beyond to accommodate all my needs and were very very fast and efficient . I specially want to thank Sophie , she was so calm and patient with me on the phone and helped me to a great level ! 10/10 service I’ll definitely be booking through them again! Sophie’s customer service really topped it all
8 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Wunmi,
Thank you so much for this wonderful review.
We're so pleased that the whole experience felt smooth and special, and that Sophie was able to make you feel so well looked after.
Going above and beyond for our customers is exactly what our team strives for, and it's great to hear it really made a difference.
We can't wait to help you plan your next spa break.
Kind regards,
Nick – Chief Customer Officer
Change of booking
The venue I booked with to use my spabreaks voucher stopped the experience I originally booked. I contacted spabreaks via what’s app and they were very helpful in sorting out a different option for me. All sorted and booked on my behalf. Thank you
8 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Rachael,
Thank you for taking the time to leave us a review. We always value hearing feedback from our customers.
We're sorry to hear that the original experience at your chosen venue was no longer available, but I'm really glad Sophie was able to assist you via WhatsApp and find a suitable alternative.
We receive a lot of positive feedback about our WhatsApp service and how quickly the team responds, so it's great to hear it worked well for you.
We hope you enjoy your visit. Happy relaxing...!!
Kind regards,
Nick – Chief Customer Officer
I can't thank Sophie Bonwick enough for the…
0I can't thank Sophie Bonwick enough for the help she gave me when I booked my Spa day for the 28th June.. its a special occasion as its a trip for my 70th birthday and my daughters birthday, the voucher was bought nearly a year ago and the afternoon tea experience has changed slighty, but she managed to sort out the whole thing.. I'm looking forward to a great day.
So thank you again Sophie Bonwick
6 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Lins,
Thank you so much for your heartfelt review.
What a joy it is to read messages like yours! What a special occasion — a joint celebration of your 70th birthday and your daughter's birthday.
We're so pleased that Sophie was able to take care of everything and make sure it all came together perfectly for you, even with the changes to the afternoon tea experience. We'll be sure to pass your wonderful words along to Sophie — she will be absolutely delighted.
We hope you and your daughter have the most magical day on 28th June. You deserve every moment of it.
Kind regards,
Nick - Chief Customer Officer
Very efficient booking process
Very efficient booking process. Was emailed immediately confirmation and was updated when I altered my dinner time (was on a spa break). Also received reminder emails. Was so impressed with the experience that I’ve already booked a second spa break through them.
26 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Mrs Cooper,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that you were happy with the booking process, we're always aiming to make things as simple and straightforward as possible. Great to hear you've already booked another trip with us and we look forward to assisting you again soon.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Had a lovely Sunday night spa break at…
Had a lovely Sunday night spa break at Marriott Park Tudor Country Club. Massage was fantastic, food was amazing and the staff were very attentive and helpful. Highly recommended.
31 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi,
Thank you so much for taking the time to leave us a review, we truly love hearing from our customers.
I’m delighted to hear that you enjoyed your recent spa visit to Marriott Tudor Park Country Club and that everything met your expectations and that the staff were so friendly and attentive.
We’re always here to help and would be thrilled to assist you with booking your next spa experience..
Kind regards,
Anthony - Quality Assurance
Good communication and follow up on any…
Good communication and follow up on any questions. Drew was efficient and prompt in responding and the booking process was quite straightforward.
5 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Susan,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was helpful and efficient and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
wonderful customer service from Bianka…
wonderful customer service from Bianka today. Really helpful, understanding and went above and beyond to resolve the issue for me.
5 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Clare,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such helpful customer service and went above and beyond to assist with your request.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
increased price when i went to pay
have been looking at making a booking all week, in time before their summer sale ends (not for another 4 days). Went to make the booking today (sunday 27th September), again same price id seen all week - made the booking over live chat, got to payment and conveniently the price is now £40 more, woman advised that prices havnt changed, when i can guarantee you they have! very naughty of spa breaks! did not continue with the booking! (have also just noticed that the bank holiday sunday was included in the deal, and since trying to book, this has also now been pulled, so they cant say they havent made changes as they have!
I have been contacted since regarding my review stating this date was never included in the offer but I can confirm I am 1000% certain that all of the Sundays in September were indeed included until time of payment.
5 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear Cara,
Thank you for leaving us a review. We genuinely value all customer feedback, and providing a seamless booking journey is incredibly important to us.
I was very sorry to hear that you experienced some issues while trying to secure your booking. Thank you also for taking the time to speak with me on the phone earlier today so we could discuss this.
To clarify the details regarding the Summer Sale promotion for The Parkgate Hotel Cardiff, this specific offer runs until June 8th and applies to arrival dates between May 11th and September 1st, 2026. Because your preferred travel date is September 27th, it unfortunately falls outside of this specific promotional window, meaning the Summer Sale discount could not be applied.
Our Product Team has reviewed the campaign details and confirmed that these travel dates have remained unchanged since the launch of the sale several weeks ago.
Additionally, regarding the August Bank Holiday Sunday, I can confirm this date was included in the promotion; however, due to high demand, it has now completely sold out and is no longer showing as available on our website.
We truly apologise for any disappointment or inconvenience this has caused to your planning, and we appreciate your patience while we looked into this for you.
Kind regards
The Spabreaks.com Feedback Team
Réponse de Spabreaks.com
Hi TB,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Sophie was very helpful and responsive and was able to assist you with your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Great customer service!
Really easy to redeem my voucher and book our Spa Day. The assistant was super friendly, and did her best to arrange everything (times, treatments) that we'd hoped for. We're looking forward to our Spa Experience! xx
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Patricia,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Annie was friendly and helpful, and made all the arrangements on your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Really helpful WhatsApp messaging…
Really helpful WhatsApp messaging option to check availability and other details. Annie was very helpful 😊
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Claire,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Annie provided such helpful service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Original booking was not able to…
Original booking was not able to accommodate us, Sophie sorted it all out, moved the booking to another venue. Very helpful and friendly.
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Cheryl,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie was very helpful and friendly and assisted you with arranging an alternative venue for you to enjoy your spa experience.
We're always happy to help and with over 550 spas and hotels to choose from there's always options to suit every customer.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Spabreaks.com Feedback Team
Very helpful and patient
Very helpful and reassuring from Charlotte.
Was a big booking so needed help to get it right. Thanks. Recommended.
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi MM,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Charlotte was very helpful, and reassuring and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Sophie was brilliant helpful and quick…
Sophie was brilliant helpful and quick at sorting out my spa break last minute! Very good service and very friendly!
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Lily,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided such brilliant service and efficiently assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Easy booking - Elise was a star !
Elise was so helpful taking me through the booking process and explaining everything including detailing what was included in the deal
3 juin 2026
Avis spontané
Réponse de Spabreaks.com
Hi Sandra,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Ellesse was patient and helpful and assisted you with completing your booking.
We're always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Dreadful experience
Dreadful experience, I booked a spa day and it was cancelled by the spa and I am now fighting to get a refund.
4 juin 2026
Avis spontané
Réponse de Spabreaks.com
Dear Mr and Mrs Ellison,
Thank you for your review. We are always grateful for customer feedback and I would like to sincerely apologize that your booking at The Polurrian Hotel could not be confirmed on this occasion.
We work closely with over 550 UK-based spas and hotels, and we rely on our partners to provide us with live, up-to-the-minute availability. While we do everything we can to prevent booking discrepancies, a rare synchronization issue occurred in this instance, and we are incredibly sorry for the disruption to your plans.
Whenever an issue like this arises, our team immediately endeavours to find a range of suitable alternatives in the local area to try and save your experience.
As we were unable to find an alternative that worked for you on this occasion, I can confirm that a full refund has been processed back to your original payment method.
Please accept our sincere apologies once again for the disappointment and inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
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