I had to cancel our trip due to a funeral and despite the booking being non refundable Bianca arranged for us to get a credit and did not charge us the cancellation fee. So wonderful to work with some... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We used this app to book a Spa. First time good experience. This time they offer the package in Bournmouth Hilton This hotel has nothing for a spa experience. They couldn t even find a slot for us... Voir plus
L'entreprise a répondu
I made the wrong booking and spoke to a very helpful lady called bianka who assisted and reassured she would be able to amend my booking all done with 10 minutes. Very helpful shes restored my faith... Voir plus
L'entreprise a répondu
Everyone Spabreaks was super helpful and understanding. In particular Ellesse for speaking to me and keeping in touch numerous times and working with the hotel and Drew for managing to get the soluti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Coordonnées de contact
4,4
Excellent
21 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Service was exceptional
I had an unused credit note which I was having issue booking my spa date. I called Spabreaks and spoke with Sophie, whom from the start was very polite, patient and understanding to my needs. She followed up on a regular basis where I needed to submit some information and in the interim was very patient. A massive thanks to Sophie for an exceptional service.
18 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Patricia,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was polite, patient and helpful and assisted you with organising your booking and redeeming your credit note.
Customer service is hugely important to us, so I'm delighted to hear that she provided such consistently exceptional service.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Spa booking
Haven’t had the spa yet but Sophie B was extremely helpful throughout the booking process
27 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Bunmi,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie provided such extremely helpful service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Reliable and professional!
I use SpaBreaks regularly and always have had a wonderful experience. This booking has also been excellent and also exceptional! I accidentally booked the wrong date and Bianka was responsive and on the case straightaway after I reached out, and it was all corrected within 48 Hours (because the venue took a little longer to confirm the amendment). Bianka was supportive and so helpful, and I really appreciate the support, and she is definitely a problem solver!
27 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Gabriela,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Bianka provided such fantastic customer service and dealt with your booking amendment efficiently.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Handled the booking for me
Handled the booking for me. Good customer service and answered all my questions.
27 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Paul,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Annie was knowledgeable and helpful and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
I just wanted to share some feedback…
I just wanted to share some feedback about Sophie. She has been incredibly accommodating and supportive, particularly when I was faced with some unforeseen circumstances. Her understanding and willingness to help made a real difference, and she went above and beyond to ensure everything was handled smoothly.
I’m very grateful for her support and would absolutely recommend her—she made the whole experience much easier at a challenging time. We can't wait for a relaxing Spa day to help us relax after a really challenging few weeks,
27 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Lyndsey,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Sophie provided such amazing customer service and went above and beyond expectations to assist you with completing your booking.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Went to use my voucher to book a spa…
Went to use my voucher to book a spa day at the Chewton Glen to find it couldn't be booked at the weekend even though I'd paid extra to allow it.
Called Spa breaks and Sophie sorted this all out and booked it over the phone allowing the Fri we wanted.
Still unsure why the website won't allow it when you specifically pay extra for fri-sun.
Great customer service from Sophie to resolve the issue. Thanks
26 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi David,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that Sophie provided such good customer service and was able to resolve your voucher query quickly.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Good facilities
The location and facilities are fantastic. Staff were amazing, friendly and helpful. We booked for a overnight stay, with an evening meal, 50min treatment and breakfast.
Reason I gave it a 4* rating it because of the filter grille around the swimming pool had green algea on it. The floor was pretty dirty.
I wasn't really impressed with the massage. It was like the oil was just smoothed over my back, there was no or hardly any pressure. It included facial too.
Other than the above, the stay was really nice. Food was amazing.
25 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Maninder,
Thank you so much for taking the time to leave us a review, we truly love hearing from our customers.
I’m delighted to hear that you enjoyed your recent spa visit and that overall you had such a relaxing time.
Although we couldn't identify the location from your review, we'll send you another invitation shortly so that you can leave us further feedback regarding your spa visit, which we can then forward directly to the venue.
We’re always here to help and would be thrilled to assist you with booking your next spa experience.
Kind regards,
Anthony - Quality Assurance
Great Service, friendly help
Very helpful and knowledgeable. Charlotte sorted out my booking quickly and efficiently.
25 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Jane,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was knowledgeable and helpful and made the booking process nice and easy.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Marine Hotel Spa Break
Wasn't able to book my Spa date via the Hotel so spoke with Karina via the helpline, who had me booked in within 5 minutes and sent a confirmation email and update. Super Service. Will definitely re book my Spa experiences via Soabreaks again.
23 avril 2026
Avis spontané
Réponse de Spabreaks.com
Hi Granny Pauline,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Karina was so helpful and responsive and assisted you with organising your booking.
We're always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Excellent Customer Service
experience
Want a tip?
Charlotte was very helpful as I was unable to find the spa day which my voucher was for, she took my voucher number and called the venue to see if they would honour it, Charlotte didn’t get an answer but told me she would keep trying and get back to me via email. She did and had booked my spa day for me for the date I wanted.
25 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Amanda,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was so helpful and made organising your booking and redeeming your gift voucher a simple and stress-free process.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
We booked a spa stay at The Voco hotel…
We booked a spa stay at The Voco hotel Reading it was INCREDIBLE!
For a overnight stay, treatment, dinner and breakfast all for under £100! And the hotel was awesome!
Couldn't fault them. They couldn't do enough for us. We haven't stayed at such a friendly hotel in years.
24 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Verena,
Thank you so much for taking the time to leave us a review, we truly love hearing from our customers.
I’m delighted to hear that you enjoyed your recent spa visit to Voco Reading and that everything met your expectations and that the staff were so friendly and looked after you so well.
We’re always here to help and would be thrilled to assist you with booking your next spa experience..
Kind regards,
Anthony - Quality Assurance
Excellent service
Excellent service. Unfortunately I fell and badly broke my arm just a couple of days before our spa stay. Rachel was extremely helpful and managed to transfer the dates so we can still look forward to our trip. Thanks again!
25 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Emma,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Rachel was so helpful and assisted you with amending your booking.
We're always happy to help and hope you're on the mend soon.
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Great friendly service with all queries…
Great friendly service with all queries answered by Sophie.
25 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Michael,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided friendly service and was able to answer all your questions.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Lovely spa day
Lovely spa day ! Enjoyed the pool , 30 min massage & afternoon tea on the lawn !
Very friendly staff at restaurant and spa !
24 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi,
Thank you so much for taking the time to leave us a review — we always appreciate reading customer feedback.
I’m really pleased to hear that you had such a lovely spa day. The weather has been perfect for a leisurely afternoon tea on the lawn.
We’re always happy to help, and looking forward to assisting you with your next booking.
Kind regards
Anthony – Quality Assurance
Drew was extremely responsive and the…
Drew was extremely responsive and the booking process was seamless - very helpful
23 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Ann,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Drew was helpful and responsive and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Drew was very professional
Drew was very professional. The response was rapid and he was proactive in making positive, helpful suggestions. Very happy
23 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Wendy,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Drew was helpful, proactive and responsive and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
I was looking to book a SPA break for…
I was looking to book a SPA break for my sisters ‘special’ Birthday, Sophie was so helpful and really friendly, she made booking our weekend away so easy and helped us to get the best package that suited us!!
Completing the booking was quick and simple and email confirmation arrived straight away!
Thank you Sophie
21 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Friend of Ted,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie provided such friendly and helpful service and assisted you with arranging your booking.
With so many options we can always find the perfect experience to match every customer wishlist.
We're always happy to help via WhatsApp, Live Web Chat or phone to ensure our booking processes are nice and simple .
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Sophie at Spabreaks was great
Sophie at Spabreaks was great. She managed to help with a query regarding multiple vouchers that you can’t carry out online and successfully booked my spa day swiftly and smoothly. Thanks, Sophie.
22 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Daniel,
Thank you so much for taking the time to leave us a review, we always appreciate reading customer feedback.
I’m really pleased to hear that Sophie was helpful and responsive, and that she assisted you with redeeming your vouchers and completing your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Great Customer Service
I had a voucher as a gift from my children and experienced a little difficulty in booking online. I contacted customer Services and was helped by Sophie who went above and beyond to help. She enquired with the venue about my options and booked me a great package with a very welcome bit of discount too! Great customer service, looking forward to my Spa day!
21 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Mrs Bayton,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Sophie provided such great customer service and went beyond expectations to assist you with completing your booking.
We're always happy to help find the perfect experience to suit every customer.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Excellent service
It was easy to redeem the 2 vouchers. The service provided was excellent.
22 mai 2026
Avis spontané
Réponse de Spabreaks.com
Hi Maria,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Jess was excellent and assisted you with arranging your booking and redeeming your vouchers.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.