Specsavers Avis 

Awful service, the optometrist was late to the appointment and mis diagnosed me. The glasses I received made my vision worse and caused me severe pain in my eyes and headaches. The staff member who sold me the frames when contacted was extremely rude and accusatory blaming me for their mistake and trying to extortion me by demanding I pay a further €170 to fix one pair of frames only. She then proceeded to lie to me and say I was not entitled to a refund. Which I got in the end. DO NOT use their services they are scam artists and clearly incompetent

I visited Specsavers yesterday, 27th November, and completed a medical form that entitled me to a free eye test, as it had been two years since my last one. Before my appointment, I asked to confirm that there would be no charge with my medical card. I also double-checked with the staff member at the desk as I was leaving, and was told there was no payment required.

However, today (28th November), I received a phone call informing me that I owed €25 for an additional part of the test. I paid the amount, which isn’t the issue. The problem is that this extra charge was not explained to me during my visit, and I had already left the store. The situation felt unclear and a bit misleading.

CALL IN TD NASS SHOP 19 NOVEMBER, ABOUT EYE TEST A MEMBER OF STAFF APPROACHED TO HELP THEN ANOTHER THEN ANOTHER, WHEN I ASKED ABOUT PRICE THE COMPUTER SYSTEM IS NOT WORKING I WAS INFORMED, KEPT BEING TOLD MEDICAL CARRD PAYMENT FOR THE GLASSES, I SAID I ONLY WANTED A REPLACEMENT PAIR, UTTERLY HOPLESS HELP, WILL NOT BE RETURNING, GOING ELSEWHERE. NOT ON TWITTER OR FACEBOOK OR ANYTHING ELSE I DON'T DO SOCIAL MEDIA

I am thrilled with the customer service from Bethany in the office in opera lane store, for her level of professionalism and excellent record keeping while assisting me with medical records these past few days. She truly went over and beyond for me.

Glasses range poor and prices are high
A 3weeks waiting time is not on new Glasses
Probably last yr with due to high prices and very poor selection

The lens are the worst lens Ive ever had. I need reading glasses, with Specsavers glasses I have to position the book or computer at a exact distance away from me or its out of focus. Im actually still using my old glasses, I can see clearly for 1.5m with my old glasses. With the new ones everything more than 0.5m in front of me is blurred. I also wanted a pair of bifocals for driving, they sold me varifocals which are even worse. I wanted the top of the glasses to be clear glass, their prescription glasses top and bottom making them useless for driving. Aggressive sales, sell the customer something more expensive even if its not what the customer wants. I will never shop in Specsavers again.

Although the experience in the shop was grand besides long waiting times and over an hour to get a test done my really issue was with trying to get my prescription information emailed to me. I rang the shop a total of three times and gave my information for them to email me and I just had to give up. They never sent me my prescription after three times. Super annoying and frustrating

Had an eye test in August 2023. Given 2 prescriptions for reading and driving glasses. You do not get out of the store without buying glasses, spent over £220. Never got on with the glasses, I could see better without. Just had another eye test, elsewhere. I do not need driving glasses. Reading is also good, I have a prescription if required. No pressure to buy any glasses unless I think I need them. Do not use Specsavers in Cleveleys. Rip off.

Staff are very friendly and do their job by upselling, which is the nature of the business, so gave it 2 stars for the staff. I have been buying their glasses for a few years, but this would be my last time. The price was astronomical for the value that I got. The frames are very flimsy plastic (I got the usual 2 for 1 (100EUR and 190EUR cost of frames only). They keep falling down my nose and I have gone in and adjusted them 3 times now (I need to see far and close so glasses can't be on the edge of the nose for it). When cleaning it just feels like it's going to fall apart....For the prices they charge, you would assume they would at least have a quality product.

Excellent customer service by sales assistant Gauri at the Liffey valley store. She was so patient and helpful.

Always trying to upsell and make more money from you! Every time! Soo annoying! Trying to charge an extra €90 for thinner lenses, so that the glasses will be better quality! Says alot for them standing over the quality of their products! Are they not fit for purpose without this?
Update, 5 days later:
I sent a dm on Instagram to Specsavers 5 days ago in response to your reply, and there was zero response! No surprise there!

Based on their advert I booked for consultation and was prescribed for two pair of glasses to collect a week later. Before collection I was allowed to try and one pair was totally frustrated me. The person who looked after me tried to fix the lens problem by readjusting the frame which did not work. To fix the problem I was required to book again the following week (Weeks never end). I returned two pairs of glasses and walked out.
Too many unnecessary procedures, multi people who you deal with there. They keep you there for long unnecessarily. I will never ever do business again with the Specsavers.

Very disappointed with their service... Bought a pair of glasses in march: i went for the 130e frame, two for one but it didn't matter : they have a way of adding to the price of the glasses and you still end up paying around 400 euro... It is almost like a scam... You never pay only what is advertised...
But to make thinks worse, i went back twice with the frames to be adjusted as the quality is poor...and eventually the frame snapped in two recently. I went back to the shop to see what options I have and I was told it will cost me 70euro to replace the frame and the guy accused me of using excessive force that's caused the frame to snap in two... I still have all my previous frames in excellent condition ( about five of them) so i can only say the frames are poor quality and that's why have snapped...

I would certainly look for a another optician and I would not recommend specsavers to anyone...

@ I pleaded with your sale rep to help me fix this problem or I'll go public about it... Now you can say here anything you want to say ... But it is a shame that a genuine customer has to go public to get your attention...

I came to Specsavers to get both distance and working glasses. My first impression was great — a nice range of frames, friendly assistants, and reasonable prices.

But when I collected my glasses, something felt off. I couldn’t wear them for more than five minutes. When I went back to the doctor, I was told that “the glasses were perfect but my brain was too surprised to adjust to new reality.” The doctor agreed to make them a bit “less perfect.”

Round two: the distance glasses were fine, but the working pair had distance lenses by mistake. Round three still didn’t work — I couldn’t see my computer screen clearly. I asked for another doctor’s opinion, but met the same one again, who said the glasses were perfect and “the new glasses are just a little bit stronger and that’s can’t make any difference.” Now they claimed the problem was the frame.

I tried one more time with a new frame, but round four was even worse. I called, hoping to speak to a supervisor, but no one ever called me back.

After months of waiting and a few hundred euros spent, I’m giving up and going elsewhere. A really disappointing experience after what started so well. I should have read all those reviews before going to them in the first place!

Unbelievable they are new glasses only 5 months old been back twice so far the latest is glass frame broken told by a rude staff member it’s my fault? Asked for manager he said same due to a little mark on glass ? Am sorry but glass can get marks on it I think the frames are bad material looking into the small claims court, the shop is too small you have no privacy at all (never again going to them carlow ) full stop as I said looking into small claims court

Avoid specsavers in Nutgrove Dublin 14 if you can ! Very poor customer service . My daughter’s contacts arrived different from the ones that she did a follow up test and had absolutely no problems so as optometrists say . Now we are told on a multiple occasions that prescription has been changed but I don’t understand what was the logic of changing the prescription and sign off on it if my daughters eyes have never been tested with a new prescriptions. Very poor . Definitely would not recommend to anyone .

I have had nothing but an extremely professional and positive experience with Specsavers in Galway Knocknacarra. Brian Mc Namara has been very thorough dealing with my detailed eye history and all staff that I have met there have been very professional in carrying out their duties and most of all precise and helpful in their recommendations for next steps. I met with Shona today & felt very reassured by her recommendations.

When I lost my hearing aid, I went back to the audiologist in Tullamore, only to discover that I hadn't been given the app which you can use to find it. Too late! I was told a replacement would cost €500. I got both hearing aids under a health dept scheme for free. I've sent two emails and didn't even get an acknowledgement. So much for their 'we will put it right'.

Very friendly and staff. Great service and reasonable prices.

While I had some issues with Specsavers Carlow, Avril resolved all of them, got my lenses remade and ensured that they were correctly fitted. She did all that with the utmost courtesy and a constant, friendly smile. Thank you Avril.