Spidervpn Avis 

Could not rate this website as a zero star as that is how good they are. I cancelled their service on the day of the purchase 28-Aug-22, As per their policy I am entitled to cancel within 7 days.
I requested a refund and they said they didn’t have proof of payment I then sent them the PayPal transaction ID as they requested and I have not heard from them since, either positive or negative, this is now over 2 weeks ago. I also opened a case on PayPal and they have also not responded to them. I am out of pocket by £75.67. I would never ever purchase anything from them again.

I have only given 1 star as it wont let me give less.
technical support is dire, they suspended my service saying payment had not gone through, paypal and the bank says it had and i showed them the proof, they had not got back in touch after 2 days to get me back on line so I cancelled it and went elsewhere, I cant stand incompetence.
you can get better for cheaper.

The kind of support I got from the support team was very fantastic. They came at a point of need and sorted me out even at a late night. I will forever appreciate this help

I have this vpn. I tried to sign up an account for my father in law. It stated a 10 day free trial on my fire stick. And 3.99 per month there after. The vpn will not log in. Keeps saying unable to load subscriptions. So I can't use it.

Very happy with the service I've had this vpn for a long time works brilliant thank you

Like many previous customers, I looked forward to my Spidervpn, but that outlook very soon changed after i started having problems with my Router from the start.
The info provided to set the gear up was worse than useless, and nothing they explained worked as it was supposed to!! After many wasted hours/days trying to get this vpn to work reliably, i gave up and called it a day. The many messages to the support often yielded poor to no help, And to summarise, I would say to any prospective customers, Stay away from this outfit, it is a bit of the wild west, you will not like the outcome, I am out of pocket, with no way of getting a refund, it is clear that these guys are crooks, you have been warned.

Very happy with the service after a year of using.
If you get an odd blip, the team are always there to help.
They encourage you to work things out yourself with well written walk-throughs.
Normally that does the trick & also helps enable the user - but if needed they will also do a remote session & sort things themselves.
All in all, I can only say from my own experience that I am very happy with the product & that they honestly have a great team.
5 deserved stars.
Cheers guys!

Great easy to use VPN. Does its job effectively. Had to contact customer support for an issue I had & it was dealt with speedily and efficiently. I have no problems whatsoever recommending Spider.

High Speed High Quality VPN service with proprietary router. Had a question that was answered in hours by the customer service. Good experience. Thx

I have been with these guys for over a year now and I can say that customer service has been fantastic from day 1 up to now. I hope it stays this way when my vpn renew is due and I will stay with them for sure. Nathan’s customer support is fast,fair and fantastic getting you the best deal and support you can have. 24/7

Had the Spider Pro router for over a year now, works fantastic. Plug and play so easy to get up and running. Easy to change locations with your phone or laptop, I'm no tech genius.
Help always on hand and very quick to resolve any issues or questions.

Great service and the team are very helpful if there is any problems. The product is as described.

I have a spidervpn pro router I have been with them over a year once set up I found it unlocks all the content I require to stream whenever I have faced an issue I have found the support at spider vpn is the best they are patient and professional if you are looking for a vpn router spidervpn is the one to buy

Bought the Spider Pro router and its plug n play, so simple to use and doesnt affect speeds...first class service

I’ve been using Spider for many years now, I cannot fault their service, price or support. Absolutely love this VPN and have recommended to friends and family.

Here’s to many more years :-)

Reliable, robust and secure. I only had to call customer service once and it was efficient and they were very polite. Highly rec!

Bought a yearly package and so far had 0 issues in the past 3 months

Every question that I have asked on the telegram channel was answered hastily

Absolutely terrible experience. Paid my money which was £28.49. Waited three days and nothing so contacted support then was told we are sorry the routers are out of stock and we will get them on 15th of Oct. at this point I am not happy as they took my money knowing they could not honour my order. I then say close my account and send me a refund. The refund was sent but I got a really awful message saying our customers are happy with our service however some customers are impatient and that’s up to them. I am horrified to be spoken to this way. Don’t go with this company I feel the first issue you get you will be spoken to like rubbish. If you do choose them good luck

There is definitely no 24/7 support

It’s great when it works but when it’s down customer support really lacks. They love to advertise 24/7 customer support which is not true. Two year subscription about to end and will not renew because of their customer/technical support system