got a rare problem with router that was solved by the tech guys. Initial contact through their on line chat that was fast and effective. on a separate occasion, an on line tech conference was arrange... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Hands down, the single BEST way to protect your family on the Internet. There are so many options and different ways to filter based on your specific needs. You can easily block all traffic based on t... Voir plus
I was recommended too buy a Spider VPN by a friend as I spend months abroad. Purchased a Spider pro from Amazon worked great in Uk, brought too my house in Portugal had a few problems would not wor... Voir plus
Bought VPN end Nov. Not being tech-minded found that it no effect on my streaming speed. Contacted VPN customer service. Within a short time, they put me on the right track. My IPTV is not suffering t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Use a free Spider VPN router in your home and protect all your devices like Kodi Boxes, Smart TV’s, Mobile Phones, Laptops, Computers, XBox, PlayStation, Apple TV and any WiFi Enabled device from prying eyes.
Coordonnées de contact
Etats-Unis
- sales@spidervpn.org
- www.spidervpn.org
4,1
Bien
150 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
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Good budget product.
Good budget product.
Wifi performance is much better than I expected for a unit of this size, encryption speeds are reasonable.
I mainly just want it for Netflix and blocked websites and it was perfect for this application.
28 octobre 2018
Avis spontané
Best vpn
Great service at a great price , easy set up and family is safe and secure ,
22 octobre 2018
Avis spontané
Best in the market !
Hands down, the single BEST way to protect your family on the Internet. There are so many options and different ways to filter based on your specific needs. You can easily block all traffic based on time of day, block only specific sites, block all sites except those you specifically permit, etc. Furthermore, Spider VPN Tech Support is second to none. I ALWAYS receive a response from their email support system in less than 24 hours and usually within two. Have never had to use telephone support so I can only imagine it’s even better. You simply can’t go wrong here.
22 octobre 2018
Avis spontané
Very fast and great customer service…
Very fast and great customer service would 100% recommend to a friend.
26 septembre 2018
Avis spontané
So far so good
So far so good, I'm very impressed in all areas of the service and hardware (Pro version). I had a bad experience a few years ago with VPN services and aware that it can be complicated and the speeds very restricted, so I was naturally sceptical about anyone selling a VPN service. As it turns out, i needn't have been, from start to finish it has all been a dream to install. This is how it goes : plug and play! Simples. You recieve the pre-configured router, connect it to your existing router, then connect to it. Done. No hassles. I did have a small concern but it was instantly resolved via live chat and a quick remote session. So far it has been solid. The signal reaches my third floor and can stream HD with no buffering or lag at all. At the moment I keep checking that I'm still connected to the Spider router as still can't quite believe it's that good. One benefit was concerned with was with my smart home devices, because Spider provides an additional secured network, you can chose which devices to connect to it as and when. I didn't want to or feel the need to disrupt them, for example... Smart heating and Alexa operated devices. A seamless experience so far. If you are thinking of getting a VPN service and don't know where to start, I recommend SpiderVPN. Seems like they really want to establish a good business by providing a decent service.
23 septembre 2018
Avis spontané
Réponse de Spidervpn
Thanks for the amazing review this is what keeps us going. We hope you continue to enjoy our service for years to come.
Been using this service for about a…
Been using this service for about a month now the router is brilliant no loss of internet speed at all very quick . easy setup and amazing customer service I'd recommend this highly remember always stay safe online I'd rate it ⭐⭐⭐⭐ thanks guys a great sevice all-round
21 septembre 2018
Avis spontané
Réponse de Spidervpn
Thanks for the great review really appreciate your effort and look forward to offering a great service going through to the future
The best out there been perfect since…
The best out there been perfect since day 1 and you get full support love my spider vpn
20 septembre 2018
Avis spontané
Réponse de Spidervpn
Thanks for the 5 Star review glad to hear your loving your spider VPN Router. Enjoy !
this service is unbelievable
this service is unbelievable. Just plug and play. The after service is on the ⚽️. Highly recommend
20 septembre 2018
Avis spontané
Réponse de Spidervpn
Thanks Becky so happy that your enjoying our service
Spider
I have been using the service for about 2 months so far it has been very good and not slowed down my download speeds to much.
Regards
Mike
12 septembre 2018
Avis spontané
Réponse de Spidervpn
Thanks for the great review
Useless product/service - Try Someone else!
I was excited about the prospect of using Spider. I went for the Pro router and all the bits and paid.
Long story short - it arrived, I set it up as instructed. The network is visable but you can't go online!
I did EVERYTHING possible to get it up and running. What little help was given by Spider customer care was useless and it is still unresolved...
I have never been able to use the service so I have no idea if it is any good but after 6 hours of messing around I gave up on the product and company!
I will be cancelling as soon as I get the time.
Strong VPN is excellent on the other hand! I use it on all my devices and it is superb!
NB - They then tried to get this review kicked!
31 août 2018
Avis spontané
Réponse de Spidervpn
Hi Jonathan
We are very sad that you have given us such a bad review. We have never received any contact from you on any of our support channels. We have also tried to call you several times which our call was ignored.
We would love to turn this around and resolve any issues that you may have.
Please feel free to contact us on any of our support channels or answer our calls then we can help you.
As regards to promoting another company, this breaks the guidelines of trust pilot which is why your review was under investigation.
Hope we can resolve this for you
Kind Regards
Spider VPN Team
Réponse de Spidervpn
Happy to be of service and thank you for the review
Plug and play
Plug and play. What more could you ask for ? Free trial and great tech-team. I am new to VPN but would recommend this service for ease of use !
16 août 2018
Avis spontané
Very helpful and very quick help on the…
Very helpful and very quick help on the open chat.
12 août 2018
Avis spontané
Amazing Company and Customer Service second to none
I had a few teething issues but these guys have the patience of a saint... There customer service is nothing like I have seen before. Absolutely amazing company and I am a very happy customer and will stay with them for a long time to come. So easy just plug the router in and your away. If you are considering a VPN then these are the guys for you. An amazing team who have helped all the way and always ready to help you with your issues.
A++++++++ Absolutely Amazing
7 août 2018
Avis spontané
Does exactly what it offers
Does exactly what it offers, fantastic customer service too :) can't fault it
30 juillet 2018
Avis spontané
Time limit parental control feature.
Asked about having time limits as I limit my daughters internet access. It hadn't been a feature they had but within hours (three at most) they had implemented the new feature for me! Absolutely amazing customer service and have had zero issues. Love my Spider VPN and can't recommend highly enough.
29 juillet 2018
Avis spontané
Great service..
Great service... had a problem and was talked through the fix in 5 mins...
20 juillet 2018
Avis spontané
Réponse de Spidervpn
Happy to be of Service!!
Kind Regards
Spider VPN Team
Great Support
I had trouble setting up but Spider sorted me out and I am very happy, it's still a learning curve as I am new to VPN.
13 juillet 2018
Avis spontané
Réponse de Spidervpn
Happy that you had a great experience with our team. Looking forward to serving you in the future.
Kind Regards
Spider VPN Team
Réponse de Spidervpn
Hi Pete,
Sorry to hear you had a problem using our services. We would suggest you get in touch with our team and they will make sure that your speed or stability problem is sorted out for you and keep you happy. This has to be a setup problem as we have run a thorough test on all locations and all looks healthy and no problems with their speed or stability.
If you still unhappy with the outcome, We would be happily refunding your full payment. :)
Regards,
SpiderVPN Team
Still waiting on my refund this company…
Still waiting on my refund this company is 100% rip off and con you out of your money.
28 juin 2018
Avis spontané
Réponse de Spidervpn
Hi Alister,
Thank you for your feedback and sorry you have had a bad experience.
We have done a full review on your case and I am sorry to say that you are just looking to do a bad review about us.
1- We have suggested that we help you sorting your issue with our service plus refunding a 100% including delivery fees and keep the router for free but however you just added a bad review.
2- We have just asked you to send the router back and we will issue a refund for all of your payment which includes the delivery fees we paid to send you the router using Tracked 24-hours service plus the return postage fees but instead of replying to the cancellation ticket you ignored and came here after to do a bad review.
Your full refund including the delivery fees has been issued and your payment is on your way to your account into the next 5 - 10 days, Feel free to keep the router if you want. We only care about keeping the customers happy even if you only want to spread the bad reviews.
Regards,
SpiderVPN Team
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