Your customer service was very helpful. Answered my concerns. Purchased a jazzy 27 power chair. Looking forward to shopping your cataloged for other items for my wife. Thank you
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I have been a customer for about 15 years and have been very satisfied with every purchase. Fast, friendly and very good prices. I recommend them to people when they ask about my mobility equipment.
L'entreprise a répondu
SPINLIFE did well. If the rest of the experience had gone as well, 5 stars, easily. The problem is it was delivered by South Eastern Freight lines to a local store, who will be doing the setup. The... Voir plus
Our Rascal mobility scooter arrived in 2 days and in good shape. So far he loves it. Batteries were charged. Easily rolls on grass like we wanted. Will give him much more freedom. Great delivery updat... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Coordonnées de contact
330 West Spring Street, 43215, Columbus, Etats-Unis
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
4,1
Bien
1 k avis
Demande des avis aux clients
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Was able to find the scooter I need and…
Was able to find the scooter I need and ordered it very easily.
15 mars 2025
Réponse de SpinLife.com
Hello Patrick. We're delighted to hear you had a positive experience finding the scooter you needed. We strive to make the ordering process as simple and convenient as possible.
a patient and knowledgeable sale agent…
a patient and knowledgeable sale agent made my experience great. thank you!
11 mars 2025
Réponse de SpinLife.com
Hi Eleanor. We're delighted to hear that you had a positive experience. We appreciate your kind words about our sales agent's patience and knowledge.
I purchased a mobility scooter
I purchased a mobility scooter from them just the other day it arrived today damaged I sent them pictures. They did say they were going to send it to the manufacturer but I wanted to talk to them because I feel that the product they sent me was returned. It was a scooter, and then instructions they gave me. they said the battery needs to be connected when you get it it was already connected and it also said the battery needs to be charged because it will not have a charge on it when it arrived the battery was hooked up, and the battery was 100% charged plus The Styrofoam that was packaged in it was just crumbs. I sent them pictures of that. Also I tried to have them contact me they just don’t respond.
14 mars 2025
Avis spontané
Réponse de SpinLife.com
We understand your frustration with the damaged mobility scooter and the lack of communication. We strive to provide excellent customer service and are disappointed to hear about your experience. We appreciate you reaching out to us and sharing your concerns. We will investigate the matter further and take appropriate action to ensure a better experience for future customers.
Excellent
We ordered it on Wednesday 3-4-2025 and received 3-6-2025 about 9pm. Excellent service!!!
5 mars 2025
Réponse de SpinLife.com
We are pleased to hear about your excellent experience with SpinLife. Thank you for sharing your feedback!
Great Customer Service
I ordered a wheelchair online and some of my choices were not consistent with the wheelchair specs. Jeff (Spinlife customer service rep) called me and made sure all of my choices were wheelchair compliant, and what I really wanted on my chair. Geat customer service!
27 février 2025
Réponse de SpinLife.com
We appreciate you taking the time to share your experience. It's wonderful to hear that you had a positive interaction with our customer service representative. We strive to provide our customers with the best possible experience, and we're glad that Jeff was able to ensure you received the right wheelchair for your needs.
Réponse de SpinLife.com
We appreciate your kind words and are thrilled to hear you had a positive experience with our product, ordering process, and delivery.
Able to order online received order…
Able to order online received order very fast , easy to finance without any issues. Was exactly what I needed to make my life more independent. Will recommend to my friends .
28 février 2025
Réponse de SpinLife.com
Thank you for your kind words and positive review. We're thrilled to hear that you had a positive experience with our online ordering process and financing options. We're also delighted that our product has helped you achieve greater independence. We appreciate your recommendation and will continue to strive for excellence.
Super Fast Shipping
Super Fast Shipping. Arrived Safe & Sound. All went smooth: From ease of browsing the site, to finding exactly what we needed, to ordering, to receiving--Very Happy with the whole experience! Definitely Recommended.
28 février 2025
Réponse de SpinLife.com
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our website and service. We strive to make shopping easy and enjoyable for our customers, and we're delighted that you found everything you needed. We appreciate your recommendation and look forward to serving you again in the future.
We purchased Rouge wheelchair from…
We purchased Rouge wheelchair from spin life . A sales person , Trent was who took us through the process . He was very detailed in helping us . Also his patience and kind words made this process so easy . When the chair arrived we are so happy with it . When it’s time to purchase another chair I will be calling Trent again. He went beyond his job to take care of us . Thank you again Trent and spinlife .
21 janvier 2025
Avis spontané
Réponse de SpinLife.com
We are thrilled to hear about your positive experience with Trent and our company. It's wonderful to know that Trent's dedication and expertise made the process of choosing the right wheelchair so easy for you. We strive to provide exceptional customer service, and we're delighted that Trent went above and beyond to ensure your satisfaction. Thank you for sharing your kind words. We appreciate your business and look forward to serving you again in the future.
i love my scooter
31 janvier 2025
Réponse de SpinLife.com
We're thrilled to hear you love your scooter! It makes us happy to know our product brings you joy.
Réponse de SpinLife.com
We're so glad to hear you found what you needed and that your order arrived ahead of schedule. We appreciate your kind words and positive feedback.
Réponse de SpinLife.com
We appreciate you taking the time to share your experience. We're glad to hear that you were able to get the help you needed.
The customer service person was great
The customer service person was great. Very find n knowledgeable. She answered every question I had. N within in minutes all ordered n shipping date.
24 janvier 2025
Réponse de SpinLife.com
We're so glad to hear you had a positive experience with our customer service representative. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are happy to hear that our representative was able to meet your needs.
Lead Time Changes After I Paid?
Two things:
1) About an hour after I placed the order, you doubled the lead time. Get that straight up front, NOT after you've taken someone's money.
2) Maybe more ROHO's fault, but finding a part number for their cushions on their site or yours is a hassle and then doesn't even do any good, because the cushion-covers are sold by measurement. Actual measurements can be off an inch short or long measuring something like that.
The lead-time thing is the one that got you two stars.
I appreciate the response, but the TEN to fifteen days lead stated was superceded by the date provided upon placing the order, which was less than fifteen. Later, it was changed again to fifteen days. Once I wrote the review, it was changed to a shorter date.
17 janvier 2025
Réponse de SpinLife.com
Hello Jeff. The cushion cover that you ordered does have a 15 business days lead time as posted on our website. Good news! We were able to work with our vendor partner and your order was shipped early and will be delivered to you shortly.
Réponse de SpinLife.com
Hello Chance. We are absolutely thrilled to hear that the cushion is fantastic! Thank you for sharing.
Excellent communication
Excellent communication and advice from Bev, a product specialist. Reliable company. Quick delivery.
16 janvier 2025
Réponse de SpinLife.com
Hello Alfred, We're thrilled to hear about your positive experience! It's wonderful to know that Bev provided you with excellent communication and advice. We truly appreciate you taking the time to share your feedback.
Jaime deserves 100 stars very very very…
Jaime deserves 100 stars very very very professional, friendly,patient and courteous plus an asset to Spinlife .Very knowledgeable of each and every product and very helpful in choosing the right product. She is a keeper for Spin Life and I very seldom leave reviews like this.
14 janvier 2025
Réponse de SpinLife.com
We're thrilled to hear about your wonderful experience with Jaime! It's wonderful to know that her professionalism, friendliness, patience, and extensive product knowledge made your shopping experience so positive. We truly appreciate you taking the time to share such a detailed and glowing review; it means a great deal to us. We'll be sure to share your feedback with Jaime and the team. We strive to provide exceptional customer service, and your comments are a testament to Jaime's dedication. Thank you again for choosing us and for your kind words. We value your business and hope to see you again soon.
VivaLift Ultra
The site has a lot of information on it and alot of specific options on lift chairs. I found the site easy to navigate. I also drove to the Delaware store to see a sampling of lift chairs on display and fabrics availability.
10 janvier 2025
Réponse de SpinLife.com
We're thrilled you found our website informative and easy to navigate, with plenty of specific lift chair options to explore! We appreciate you taking the time to visit our Delaware showroom to see the lift chairs and fabric selections in person. Your feedback regarding the website's user-friendliness and the helpfulness of our showroom display is invaluable to us as we strive to improve the customer experience. We're delighted you had a positive experience and hope you find the perfect lift chair to meet your needs. Thank you again for sharing your feedback!
helpfull information and assistance…
helpfull information and assistance fform spinlife employees
8 janvier 2025
Réponse de SpinLife.com
Hello Don, We're honored to have provided helpful information and assistance. Thank you for choosing SpinLife.
I guess Spinlife generic useless…
I guess Spinlife generic useless message from vendor didn’t see that I’ve already called 6 times and all 6 said they would get back to me , well I’m still a paraplegic and you never call back so everyone that’s the true response to this cya message from someone who knows nothing but send out a useless message. Hey how about calling with a solution, it’s been weeks and wheelchair still doesn’t work, real brain surgery Spinlife
1 décembre 2024
Avis spontané
Réponse de SpinLife.com
Dear Curt,
We are sorry for the ongoing issue with your wheelchair. A member of our customer service management team is actively working on this and has been in contact with the manufacturer for a resolution. We understand the importance of getting this resolved for you as quickly as possible. You are a valued customer and your satisfaction is very important to us.
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